Previewing itunes music plays for 5 seconds and then stops

Hi and Help!  When I attempt to preview a song on itunes, the song plays for about five seconds and then ends.

Perhaps try resetting your iTunes Store Cache.
Go "Edit > Preferences". In the Advanced tab, click the "Reset cache" button shown in the following screenshot:
... and then click OK.
Restart your iTunes, and head back to the Store. Are you getting full previews now?

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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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    How to use your iPod to move your music to a new computer

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    Mac OS X: Gray screen appears during startup
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    help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2989
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    See:
    * http://kb.mozillazine.org/Preferences_not_saved

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    Reset the iPod and connect to its syncing computer.  It it shows in iTunes restore the iPod.
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