Previewing songs in the music store using dial-up connection.

I know, its lame but I live in a very rural area and cannot get high speed out here.
Using dial-up, how do I preview a song before I decide to buy it? I double-click like you're supposed to, but nothing happens.
Dell Windows XP

this document might be helpful with that:
Slow performance when using the iTunes Music Store on a dial-up connection

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As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts?

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts or advice?

I found a solution that worked for me. Here is what I did and where I found it.
"Looks like I tracked down the problem, it worked for me so I hope this works for everyone else experiencing problems. Go to your Task Manager and locate the program APSDaemon.exe (Apple Push)..... if you see this executing terminate the program and then startup iTunes and it should come up fine. You will see afterwards that APSDaemon.exe (Apple Push) starts back up but this is fine as long as iTunes has already started.
I tried playing both music and syncing up my iPhone with no problems. Note if you shutdown iTunes again you will have to terminate the process APSDaemon.exe (Apple Push) again. Haven't had time to see what in the world Apple Push is but this appears to have corrected the problem so that you can at least use iTunes and sync any device that needs to be synced.
Hope that helps everyone!"
https://discussions.apple.com/message/16998456#16998456

My PC is no longer permitting me to play tunes from my playlist library or even preview songs from the iTunes store. The diamond isn't even moving on the bar when I try to play songs. Any suggestions?

My PC is no longer permitting me to play songs from my playlist library or even preview songs from the iTunes store. The diamond isn't even moving on the bar when I try to play songs. I have installed the most current version of iTunes and have verified that my PC is authorized.
Any suggestions?

Hello WashDC,
The following article can help get iTunes to produce output normally again.
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Cheers,
Allen

Why is previewing songs in the iTunes Store causing a problem for me?

I don't have a problem playing music in my iTunes library or navigating around it, my problem is in the iTunes Store. If I select 'See All >' after searching for something in particlar then select a song and start scrolling down the page it becomes unresponsive. The 'time elapsed' freezes but the music keeps playing and I can move my cursor around the page but the page itself is at best unbelievably slow to respond and at worst completely unusable until the preview ends. The CPU usage rises to around 30% and stays at about that, fluctuating slightly, until the music stops. I've tried uninstalling iTunes and the programs that come with it and reinstalling them all but that was a waste of time.

Hello dazw724,
Thank you for providing the details of when iTunes becomes unresponsive. I found an article with steps you can take to isolate and troubleshoot an issue like this:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

My itunes won't display any songs in the music store!

my ittunes won't show any songs in the store underneath the album info! HERE'S A PIC.
<AHREF>http://www.pixentral.com/show.php?picture=1KvwTBYSDxVABnrfixAqhITNRs8CEC1</AHREF>

I am having the same problem. Why do we keep using Apple when their support is so pitiful? You cannot contact Apple about problems. Hopefully they will eventually correct the problem. Good Luck.

Where is my song from the music store?

I bought a song from the mobile music store and I can play it on my touch, but when I am on iTunes I don't see it in iTunes or on the iPod.

I figured it out, I right clicked on the iPod from iTunes and it gave me the option to "transfer purchases". I just thought that it would have been automatic. The other odd thing is that the song didn't show up in iTunes even on the iPod until it was "transfered"
"D"

After download of latest itunes I can no longer preview songs in the itunes store.

Now that I have the latest version of iTunes (10.2.2.12) I cannot preview a song. At the home screen nothing is showing up except the right hand menu.
Running on a laptop with Vista 64bit Service pack 2

having the same issue with iTunes 9.2.1 on my G5. does anyone from the actual support team address these concerns/discussions? i've read quite a few regarding this matter and haven't found any success. have always had store credit but can't seem to preview or buy anything. HELP?!

Can't find a song in the music store

Hi! I want to download a song, but it only appears remixed, and I want it original, plain. Is there a way to request a song?

I have the latest iTunes version and haven't seen that feature.
From the iTunes menu bar you will find it at iTunes>Provide iTunes Feedback.
It is also on the main iPod +iTunes page. Click on the iPod + iTunes tab at the top of this page and look near the bottom, its in small type with a pencil icon next to it.
Hope this helps.
bd

HT204406 stuck on "matching your music with songs in the itunes store", help.

i just purchased iTunes Match.
step 1 - Gather information about your iTunes libarary = no problem
step 2 - Matching your music with songs in the iTunes Store = problem
step 2 seems to be stuck (for 2 hours) at 2161/18117
any help on explaining why it's stuck?

Hi,
This is a post from over 2 yrs ago.
However, there is an ongoing issue which I believe Apple have not acknowledged yet.
Jim

How do I sort songs in the iTunes store? You used to be able to click on the column header to sort the column (ie Popularity)?

How do I sort songs in the iTunes store? You used to be able to click on the column header to sort the column (ie Popularity)?

It seems this is a "backwards" upgrade from Apple in their iTunes 11 release....like you, I used to use that function in the iTunes store to sort through and decide which song version to purchase. (For a large returned list of songs...see all...then sort by any of the headers, including Popularity...this functionality is now gone.)
The iPad always suffered from this...was never able to sort on those same column headers with an iPad. It seems, this new iTunes release killed that functionality on the Mac as well.
Just one of the few things that went wrong with number 11!
Better luck next time,

How o you gift a particular song in the Apple store FROM and iPad. I do not see the down arrow that I see when using my IMac .

How o you gift a particular song in the Apple store FROM and iPad. I do not see the down arrow that I see when using my IMac .

Search for shared library is impossible, as far as I know. Searches supported - are local and internet.

I have used I tunes to download music with a paid I tunes card. I can no longer open the music store to download my music. When I do open the music store it fades in and out, preventing me from downloading music.

I can nolonge download music from I tunes, because the music store page fades in and out and will not remain permanent to allow me to download music with a pre-paid I tunes card.
Also, why is it you can only download music to an I-pod from one primary computer. Is there a method that will allow me to download music from a variety of computers.

it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

Can't see full song names in Music Store

Since the Music Store "upgrade" in iTunes 9 I can't see the entire name of the songs listed in the search results. The store only displays ~20 characters and some songs I am interested in buying are longer than that. For instance if I want to download a specific mix of a song and the store truncates the name with an ellipsis I have no idea which version I am looking at/listening to. Sometimes when there are many results there will be an option to "See All" and that has expanded fields, but if there are too few I'm stuck with partial song names. Am I missing how to expand the name field somewhere or is there another fix? BTW this is the worst version of iTunes I have used. It behaves like a windows app. GG Apple.

One way is to play a song's preview and note the information displayed in the iTunes progress bar.

I recently downloaded an album from Amazon (a gift) directly to iTunes. I also recently pruchased a song from the iTunes store. In both cases, the songs in the album appear in a lighter print on my iPod and won't play when selected. Will play on comput

I recently downloaded an album (a gift) from Amazon, one option of which is to download directly to my iTunes library (which is what I did). I also purchased a song from the iTunes store shortly after this. In both cases, the music shows up on my iPod touch in a lighter print than the other music on my iPod. When I select it nothing happens. I only plug into the computer a couple of times a month, but I perform all updates as are indicated and I synch my iPod. Note that when I have iTunes up on my computer, the music WILL play directly from the library, just not on the iPod. Any ideas? Thanks.

Hello zayasva
I would delete the songs and download them again, or plug it into iTunes to resync them back on.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Previewing songs in the music store using dial-up connection.

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