Previous installation will not open or close in order to install upgrade

Firefox has not opened for a year. I want to download new version.
Will not install because "previous edition is still running" and won't let me remove it so I can install new version.

Firefox has not opened for a year. I want to download new version.
Will not install because "previous edition is still running" and won't let me remove it so I can install new version.

Similar Messages

  • Itunes will not open without re-booting pc following recent "upgrade". How can this be fixed?

    Itunes will not open without re-booting pc following recent "upgrade". How can this be fixed?

    I do the download for the new version, it goes smooth, and then when I try to open it up, it pops up in my Task Manager for a moment and then disappears. No error messages, just disappears.
    hmmmm. can you check something for me? (this might give us a heads up on the nature of the itunes problem.)
    try launching your QuickTime. does it:
    (a) launch perfectly fine?
    (b) fail to launch with an error message? (if so, what does it say?)
    (c) exhibit other peculiar behavior? (if so, could you describe it for us?)

  • IPhoto will not open. Error message says I must upgrade. But APP store says it is already installed?

    iPhoto will not open. Error message says I must upgrade but the AppStore indicates that the newest version of iPhoto is installed so how can I upgrade and why did it stop working in the first place? What is the problem?

    Hi Terence. I solved my problem. Apparently a 9.5.1 version of iPhoto was dowloaded, backed up on Ext Drive then deleted from the Mac HD...Leaving the old version 9.4.3 still resident on the Mac HD.
    Thanks for responding.

  • The mail app on my Mac laptop will not open.  This began happening after an upgrade during which "Security UPdate 2012-004" was installed.  My mail app has a new icon, and I think i trashed the old program (trying to follow directions).  Suggest a fix?

    The mail app on my Mac laptop will not open.  This began happening after an upgrade during which "Security UPdate 2012-004" was installed.  My mail app has a new icon, and I think i trashed the old program (trying to follow directions).  Suggest a fix?

    See possible fixes here.
    https://discussions.apple.com/message/19760703#19760703
    https://discussions.apple.com/thread/4311280?tstart=0

  • TS1702 My pages has been stuck and will not open. Just says it is installing. I have tried several to no avail. I could reload but i want the information stored.

    My pages has been stuck and will not open. Just says it is installing. I have tried several times to open it, to no avail. I could reload for $9.99 but i want the information stored.
    Thanks,
    Terrance

    Thanks for this mha007 - I can now open FF with a new profile. Can I copy my settings from the old profile or will this bring over the same problem, maybe a corrupt file. If it would bring the same problem, is there any way I can check which file is corrupt, apart from taking them over one by one?

  • KN2 Files will not Open, KN3 Closes unexpectedly

    Howdy Ya'll, my iWork '06 showed up today, and it's exciting, however, most of my slideshows will not open, Keynote 3 actually crashes everytime. This is quite annoying...will I just have to keep KN2 for my old ones, and use KN3 for my new?

    Well, I just opened them up in Keynote 2 and took off all the transistions, this seems to have fixed it.
    This is okay though, as I wanted to update the transistions anyways!

  • Safari will not open home page and other glitches since upgrade

    Strange stuff happening since I did the Combo Upgrade 10.4.11. Safari will not open to my home page. I have used preferences to set the home page but closing Safari and restarting still opens a blank page with no URL in the address box. I also noticed that several pages I have opened that have log in fields don't allow tabbing to the next field. I have checked all the preferences and every thing seems right. I have trashed Safari and its preference folder, downloaded the upgrade and used Pacifist to reinstall Safari. I used Disk Utility to repair permissions. Still I can't can't get a home page to load. Before the reinstall, I synched with .Mac to save my bookmarks and synched again afterwards to bring them into the fresh install of Safari. What should I do now?

    Here is a culmination of my searching and efforts that fixed this issue for me. I find it necessary to run Disk Utility more frequently.
    1) Trash Safari preferences in all user accounts:
    Computer/Library/Preferences/com.apple.Safari.plist
    User/Library/Preferences/com.apple.Safari.plist
    2) Empty trash
    3) Move files from Input manager to desktop
    /Users/YourUsername/Library/InputManagers/
    /Library/InputManagers/
    4) Restart computer
    5) Close Safari if automatically opens on restart
    6) Open disk utility: Applications/Utilities/Disk Utility
    7) Verify permissions
    8) Repair permissions
    9) Reopen Safari
    10) Return Input Manager files from Step 3, ONE FILE AT A TIME from Desktop to Input Manager Folder and Restart between moves.

  • PPro CS5 will not open now that 5.5 is installed and I need it (Mac)

    I installed premiere pro 5.5 and now the previous version 5.0.4 will not open on my Mac.
    What I really need is the title templates and title font style presets I created in the CS5 version, but I can't find the location to import those. They don't appear to be in /Adobe Premiere Pro CS5/Presets/Templates or /Styles, just the standard ones.
    Where are the user created styles and templates (ones that get customized in premiere not photoshop or anything like that)?
    Why can't I open ppro cs5 anymore?

    I'm not sure how it works on a Mac, but on Windows, styles are saved to a file called "workingset.prsl" unless you specifically create a new style library. You could try searching for that file, and then copy it into the similar path for CS5.5.

  • Iphoto stuck in "updating" will not open, or let me hit the install button or resume.

    i took my laptop to the mac store for new ram they said there was an update and they started the update at the store when i left the update was not complete and it stopped updating but when i got home i noticed it was never done so i  tried hitting resume and nothing happens also it will not open at all or let me hit the install button on the app store page.

    Just a type: 
    see i foyer can = see if you can
    A result of big fingers on an tiny keyboard probably.

  • Logic will not open with out external soundcard after Mavericks upgrade

    Hi
    Recently upgraded my Mac to Mavericks and my Logic 9.1.8 (32 Bit) worked fine. I have a Digidesign 002 rack which I was using as an external soundcard. These all worked fine until I updated my Digi drivers. Now Logic will not open unless the Digi is connected, Logic has also been updated but still no joy. Logic freezes when opening on 'checking midi drivers...'
    Is there a preference I need to change or do I have to remain connected to my Digi forever?! lol
    Thanks
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    Remove the Digidesign Midi drivers.....
    Logic Pro 9 crashing at "Check MIDI Drivers."
    As you will see, this sort of problem with Avid/Digi Midi drivers has been around for a long time now.....

  • My mail will not open or close when aim done using it? Is there any update i need to do to make this work properly??

    If some can help me?? My mac mail will not close when iam finished with it, or will it open when i awake my computer is there an update i need to do??

    As the message comes from AVG yo will need to read about AVG to stop those alerts.
    If you think there is a genuine problem with firefox
    * see [[high memory usage]] <-- clickable link -- <br/> that contains some tips and information about memory usage
    * go to ''about:memory'' by keying that into the location bar <br/> the report that is generated may be of help - it gives tooltip info on mouseover of items, and has a button that tries to reduce memory usage

  • Safari will not open or close

    My safari will not close or open. What can I do?

    From the menu bar, select
     ▹ Force Quit...
    then select the frozen application from the list and press return.

  • My spry collapsible panel will not open or close

    I've been working on a website in dreamweaver cs5 and im trying to add a collapse panle with  text feild  and submit button to it so people can signup to get more info and be apart of the email list. i have the animation button checked in the properties and the default postion set on closed, but when i go to live veiw or test it on the net it is in the open position and will not animate.... Any help out there....

    Have a look at these samples http://labs.adobe.com/technologies/spry/samples/collapsiblepanel/collapsible_panel_sample. htm
    Gramps

  • My installer will not open for  Adobe creative suite 6

    I just bought the disc for the Creative suite 6 Design standard and when I put it into my  computer the screen will pop up saying "Initializing Installer." Once the bar reaches 100% it just closes... Nothing else happens. No error message, no anything. Can someone explain how to fix this?
    P.S. My computer is a windows 8.1 and I am using the windows disc/

    download the installation files to a desktop directory and install from that directory.
    failing that, download the installation file(s),
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Itunes will not open (or close in Task Manager)

    I did a search and couldnt find exactly what I was looking for...
    Duel Core Athlon
    3.01 GHz
    2 GIG RAM
    XP Pro SP2
    AVG Anti-Virus
    I simply can NOT get Itunes to open. I am not exactly sure the version, but I tried to DL the newest version to fix this.
    When I click on Itunes, I get an hour glass for about 3 seconds and nothing happens. In Task Manager, it shows Itunes.exe is running, but I can NOT end the process. (???) I tried the uninstall, repair, etc. and I just dont understand it.
    I also tried plugging in both of my players without starting Itunes...nothing.
    Any help out there on what I should do?

    well....
    I have been working on this for over 2 hours. I have went through registry stuff, uninstalls, re-installs, etc.
    I have noticed a few things..
    (keep in mind when I click on say MS Outlook, it opens in less than 1 second).
    If I click on Itunes, my computer freezes for about 20-30 seconds. I cant even Ctrl Alt Del.
    qtime.exe (I think that is what it is called) is not found at ALL in the task manager (possibly the problem)
    I did each and EVERY thing in the docs, but nothing worked. Each and every other function within Windows is functioning properly. No new software has been installed in months, and I used Itunes less than a week ago.
    Here is my Hijack this! log file:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:14:50 PM, on 1/4/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
    C:\Program Files\ASUS\AI Gear\GearHelp.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\InterVideo\Disc Master 2.5\DirectCD.exe
    C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
    O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\WINDOWS\JM\JMInsIDE.exe
    O4 - HKLM\..\Run: [36X Raid Configurer] C:\WINDOWS\system32\JMRaidSetup.exe boot
    O4 - HKLM\..\Run: [Launch Ai Booster] "C:\Program Files\ASUS\AI Booster\OverClk.exe"
    O4 - HKLM\..\Run: [AsusStartupHelp] C:\Program Files\ASUS\AASP\1.00.14\AsRunHelp.exe
    O4 - HKLM\..\Run: [Ai Gear Help] "C:\Program Files\ASUS\AI Gear\GearHelp.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [DIRECTCD] "C:\Program Files\InterVideo\Disc Master 2.5\DirectCD.exe"
    O4 - HKLM\..\Run: [WINCINEMAMGR] "C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe"
    O4 - HKLM\..\Run: [itype] "c:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O8 - Extra context menu item: &Webshots Photo Search - res://C:\Program Files\Webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    What gives?!?!?!?!?!

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