Previous Purchase in Library as an 'error' file, unable to redownload.

I have several television shows that I have purchased. They are in my Library as icons. When I click on them to try and play, the error message comes up that "cannot find the original file'. When I look at the items as a list, there is an exclamation mark in front of the titles of the shows that this happens to.
When I go to My Account and look up my Purchase History, I can find them all, including Order number and Invoice Number.
When I go to my Purchased History (at the bottom of the main iTunes page), some are in the List but are marked as "downloaded", and some just don't show up in the List at all.
When I go to the items in the iTunes store, it is asking me to repurchase (instead of download). I haven't tried it yet, do not feel like paying for something a second time.
Apple "support" gave me a link or asked me to call the support line (for a fee).
For the first time, I am regretting using Apple products.

Something vaguely similar happened to me. I was asked for my password when syncing my iphone and then an album i bought from iTunes in 2008 was for some reason re-downloaded. I didnt think too much of it at the time as random songs are occasionally redownloaded when syncing and their play counts reset, though I'm not usually asked for my password. However the album would not then sync with my very old ipad, the new song files appeared to be corrupted. Great I thought, but I'll redownload from my purchased items. But no sign of the album there although other purchases from that time are in the history. Two videos from the album also would not sync with either phone or pad and then the entire album would not sync with either device. (as you can imagine I tried syncing with both, several times)
After a lot of guddling about burning a cd from another laptop and reimporting, as plain old AACs, finally it occurred to me to restore the album from Time Machine, and all seems ok now, but no thanks to iTunes or its store... what is going on?

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I had to replace the hard drive on my computer. I am now trying to download Adobe Photoshop CS6, previously purchased. I get an error that files are missing after waiting for the whole download. I have Windows7

I had to replace the hard drive on my computer. I am now trying to download Adobe Photoshop CS6, previously purchased. I get an error that files are missing after waiting for the whole download. I have Windows7

The error msg said that the file archive part of Adobe photoshop CS6 is missing and that I need all parts in the same folder.

HT201272 I want to download a previously purchased album that had an "error" and isn't complete. I have an older Mac and don't have iCloud. Surely there is some way to get the music I paid for!

I want to download a previously purchased album that had an "error" and isn't complete. I have an older Mac and don't have iCloud. Surely there is some way to get the music I paid for!

Hi,
See this http://support.apple.com/kb/ht2519
Jim

Project Error - files unable to open

I have a large project, complex file structure, using RoboHelp 8.0. Here is a history of the problem:
1. The application suddenly quit, and I received the error message: "Adobe RoboHelp 8 has encountered a problem and needs to close. We are sorry for the inconvenience."
2. I reinstalled RoboHelp, even moved the project to a different computer with a fresh install of RoboHelp, and the application still quit every time I try to open the .xpj file.
3. I renamed the old .xpj file and clicked on the .hhk file to restore.
4. I received a number of "illegal file" errors as a result of old pdf (baggage) files that had an apostrophe in the file name. (I have addressed these files per file name).
5. I was able to open the project BRIEFLY from the .hhk.
6. As soon as I opened the Table of Contents, the project closed and I again received the message: "Adobe RoboHelp 8 has encountered a problem and needs to close. We are sorry for the inconvenience."
I'm trying again, but I have a deadline to meet, and no files available. Can anyone help?
Thanks.
Helen S.

I'm having the same issue with one of my RoboHelp 8 projects
when I initially tried to open the project. I renamed the .cpd file and am able to work without the message appearing.
However, one of the many times when I got the "RoboHelp has to close" error, my
table of contents, index, and glossary files were emptied. They're still there, but there's no content.
Do you think this is a separate issue, or something related?

I/o Error - file unable to be copied.

After tearing my hair out for days I will seek expert advice (yes I am sucking up big time!)
I own a Kogan ebook reader - the original non-touchscreen generation and have had no dramas with it. Based on this I bought my mother and my mother in law the new generation touch screen Kogan ebook readers for Christmas.
They dont read classics so I removed all the pre-loaded books and bought a bunch of books from an ebay seller which arrived on a cd. I have loaded the epub versions on to ADE and transfered a few that I wanted on to my personal ebook reader.
Frustration has occured when trying to load them onto the new readers. I run Kaspersky so I have updated the settings to allow ADE to run thinking this might be my issue. That stupid Microsoft Shield program is on my computer as well but I believe i have adjusted the settings to allow ADE to function.
I have also checked the settings on the ebooks which allow viewing, copying and printing on any device so it wasnt a one use issue.
I have deleted the files from ADE and from my computer and reloaded them onto the computer and ADE, still no joy!
I had no trouble until I tried using these newer generation Kogan's (by the way, I have sought their help and their tech support is questionable at best) I have even tried loading the books by simply copy/paste through My Computer. When I do this I get Error Code 0x80070570: The file or directory is corrupted or unreadable. Did I mention I have also reformatted and restored the factory settings on the ebook reader?????
Someone please help!!! If it is of any help I am running Windows 7 Professional on a 3 month old Lenovo Desktop.

Hi
The drag & drop is not bad bud I would recommend using the "Nero burning rom" software to burn the DVD.
This software supports many burning options and allows you to burn the medium with best performance.
Additional you should know that the drive doesn't support all CD or DVD from all manufacturers.
In the user manual you will find a list of compatible and supported CD DVD manufacturers.
But please don't be confused about the unknown names like i.e Mitsubishi.
These are the manufacturers and not vendors like TDK. Don't mix manufacturer and vendor!
best regards

Cannot load previous purchases in iTunes 10.3

In iTunes 10.3.1 I cannot download anything from the cloud. Whenever I go to the "download previous purchases" section it always tells me " temporarily unable to load your purchased items". It's been like this since 10.3 beta was released. Is there something I can do or is it iTunes itself? I've tried searching for help and no one seems to have this problem, or at least not enough where I can find them. I've also found that when I go to the "Purchases" tab in the iTunes Store I get the error -1202. I've tried searched that error and my time and date are correct, but when I try to copy link and open in browser I get an 500 internal error. I am able to get to purchase history though by clicking the "Purchased" tab on the sidebar of iTunes and clicking the "download previous purchases" as I mentione before.

Hi,
I have the exact same issue. I cannot view my purchases in the iTunes store and cannot subscribe to podcasts, among other things. The stuff I already tried (multiple times):
- Checked date and time
- Latest iTunes version
- All Windows updates installed
- Installed the March 2011 root certificates update
- Disabled "Check certificate revocation" in IE(8)
- Uninstalled, rebooted and reinstalled iTunes
- Deleted all Apple and Apple Computer folders in C:\Users\MyUserName\AppData\ [ Local | LocalLow | Roaming ], thus creating an entirely new profile on next iTunes start
- Rebooted PC several times
I'm running Windows 7 64bit with iTunes 64bit latest (10.3.1.55)
I really hope to have this resolved soon, so any help would be greatly appreciated!
Thanks,
K!

TS1424 When i try to download or update my apps. Message pop out "there is an billing problem on your previous purchased". I tried to change my visa acct no. Still unable to access. Tried to create new itune account & access but they still showed old itun

When tried to download or update it showed"there is a problem in billing from previous purchased" changed to new payment account still unable to access. Created new itune account still cant access, keep showing old account detailed. & asked for verification. Pls assist. Thank you.

Also when I apply the safety copy it only imports the app the phones have had in common, so none of the apps that only the iPhone 4 had doesn't come in, only the ones I and the iPhone 4 has had in common. So you say the only way I can use the Apple ID to download on the old iPhone 4 is if I delete the apps that are in the phone and then download them again? How will that change the ID to download/update from. Won't it still have mine to update/download from?

I purchased flip player to convert wma files i have from a previous laptop and it played some of my music but not some of the others this error msg came up, i payed 30.00 so it could convert? The operation couldn't be completed. (OSStatus error -19000.)

I purchased flip player to convert wma files i have from a previous laptop and it played some of my music but not some of the others this error msg came up, i payed 30.00 so it could convert? The operation couldn’t be completed. (OSStatus error -19000.)

Dear Nay2000,
I have the same problem, my girl-friend saved a bigger Gigabyte library from her old laptop before she sold it, then at some point she realized that she couldn't play many songs that she had transfered. Now, I paid those 30 quid as well, and it doesn't play 99% of the files, that is very frustrating, is there any way you got it revived?
Regards.

HT201272 When I try to play a previously purchased/downloaded song, I get an error message...

When I try to play a previously purchased/downloaded song, I get an error message that states "The song .... could not be used because the original file could not be found. Would you like to locate it?" If I try to locate in my files, I can't find it. But when I go to my previously purchased songs, there isn't the option for me to re-download the song.

You are in a country where music can be redownloaded i.e. music appears as a category in the Purchased link ? If it does, and as long as that track is still in your country's store, then deleting that track from your iTunes library (where you are getting the 'unable to locate' message) should get it to appear in Purchased with the cloud symbol for redownloading - as you still have it listed in your library iTunes is assuming that you still have the track somewhere and that it doesn't need redownloading. If that track still doesn't show in Purchased (and it's still in the store) then check to see if it's hidden : http://support.apple.com/kb/HT4919

HT201272 I have previously purchase items that i bought from my iphone and they come up as purchased on itunes, but its not in my library ive connected my phone and its just not showing up or able to download from itunes?

Cant download previous purchases on my account. Bought them via my iphone, but when i try to sync it they dont come up and when i try to download them via my phone again it just doesnt work, and when i try to download them via a computer it just says purchased but they arn't in my itunes library?

What types of item that you can redownload depends upon what country that you are in (music, films and/or TV shows can't currently be re-downloaded in all). If they are still on your phone then you should be able to copy them over to your computer's iTunes via File > Devices > Transfer Purchases.
What you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes and the Purchased tab in the iTunes store app on your phone. If other items of the same content type appear but those don't (and they are still in the store), then check to see if they are hidden : http://support.apple.com/kb/HT4919

HT201272 I keep getting an error message 1202 when I try to download my previous purchases.

My library was deleted on my computer. I am now trying to restore my previous purchases on Itunes. When I try to download them I get the error message = Error accessing store 1202 try again later. Any solutions to this?

Check ans fix your computer Date and Time. If that oes not work, refer this link for right click Redeem option:
https://discussions.apple.com/thread/2153674?start=15&tstart=0

Cant redownload previous purchase "an error has occured"

Im having this issue only with Civilization V. All other programs DL fine.
I started it a few days back. DL approx 50 % and had to quit.
Since then I have been unable to start the DL again.
I cant find the temp file (if there is one) to delete it and start all over.
Each time I attempt to "install" it again it gives me the error "An error has occured".
Rebooted several times, tried another internet connection. Still no-go. I can DL any other previous purchase without issue.
Im sure this has to do with the fact it partially downloaded and now it will not restart.

Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.

I am unable to play a previously purchased item due to an authorization error

I just went to play a song that I previously purchased and get back a "This computer is not authorized to play this content error". But when I attempt to authorize the computer I get a "this computer is already authorized to play this content" response. Only any attempt to actually play the content brings back the first error.

Hi,
Delete the track from your itunes library and move to trash. Go into itunes Store > under quicklinks > select purchased then tab Not on this Computer then redownload track.
Jim

Why is Coldplay Live 2012 no longer available in the iTune store, and did my previous purchase of that content vanish from my iCloud ? library

Still wondering the same thing. Why is Coldplay's beautiful LIVE 2012 content no longer available on iTunes ? Since I have previously purchased this concert movie , why is it no longer in the iCloud servers available to download or even more strange why is the 2003 concert movie available and not 2012 Live ?
I have talked with support and they have been great but the mystery has yet to be solved ! I have notified the Coldplay official website, and within the current
wave of new album buzz and promotion a 2012 piece of art can be ignored.
After watching the NBC special i immediately have fond memories of 2012 LIVE and I know it is available as a blue ray , so all is not lost, but in this new era of cloud computing from an iPad Air , aside from backing up on an airport extreme router , I can always hope my content will return considering the meta data of my previous purchase should push it back to my iCloud library. Meanwhile whether it's licensing, country regions of sale , or a server software glitch , who knows ,the wireless experiment must go on ! Even if it's repackaged the aesthetic value of that piece is worth repurchase !
Let me know concert movie fans if similar mishaps have effected your iCloud libraries.

I did not fail to keep a local copy. Fortunately, I have an iMac and I downloaded the movie when it was still in my purchased items list. I would imagine, however, that there are many people who only own an iPad/iPhone and/or an Apple TV and don't own a computer and therefore lost the ability to stream this item from iTunes. This, after all, was the promise of the "Post-PC world" that Apple was "ushering in" (and yes, I recognize that the person who said this at the 2011 WWDC keynote - the SVP of iOS Software - is no longer employed by Apple).
And I do understand that content creators can remove items from the store, or modify "something" in the original (perhaps that even applies to "modified" artwork) and require people to re-purchase the item. In fact, I hope it occurs more often with movies, and perhaps even TV shows and music and books (sorry, you have to re-purchase the book because we replaced the original with one containing a new forward). Maybe then people will see that they are not actually "purchasing" the items at all, and that the whole "iTunes in the Cloud" is, at best, nothing more than a marketing gimmick.

How do I sync my iPad with a new iTunes library without erasing all the previously purchased apps & data on my iPad?

I'm sure this is a common issue, and I've google-searched for solutions but I cannot find a straight forward answer anywhere. I really hope an expert here can help me out.
I purchased an iPad last year and synced it with my iTunes library on my old PC laptop. Well, my PC laptop harddrive crashed last week and I cannot access anything on my laptop anymore. I did not make a back-up for my PC harddrive either. I know, next time I should make a back-up and I will. But that's irrelevant. The PC is gone now.
I replaced my PC this week with a brand new Mac Book Pro. Excited about my new purchase, I quickly hooked up my iPad with the hopes of easily transferring and accessing my iPages, iNumbers, and other productivity iPad apps seamlessly to my new beautiful Mac Book Pro. But now I've run into the nightmarish dilemma of not being able to sync my beloved Ipad with my new MAC without getting the warning that basically says "your iPad is already synced with another iTunes Library. You may only sync to one iTunes Library at a time. You will lose all your data if you sync to this new computer."
Can someone give me a straightfoward answer as to how I can sync my iPad with my new iTunes Library on my new Mac Book Pro without losing any of the apps that I previously purchased? I want to be able to access the apps I downloaded on my iPad on my Mac Book Pro.
Thanks so much!!!!!!

how to use iTunes to sync is in the
http://www.apple.com/support/itunes
For MacBook Pro community and OS X
MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os?view=discussions
http://www.apple.com/support/macbookpro
While it isn't as easy to just use a Mac iDevice as media storage as Android and Windows, you can add documents and such like Word, PDF and others manually in iTunes to have them sync as well.
http://support.apple.com/kb/HT1386
http://support.apple.com/kb/HT1351
They are all there searchable from Bing, Google or every Mac product has a support page.
http://www.apple.com/support/

Previous Purchase in Library as an 'error' file, unable to redownload.

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