Previous purchase lost

I purchased "Pimp My Screen" on December 29, 2012. I still have the Itunes receipt for the purchase.
However, when I go into My Account purchase history, this particular purchase is not there.
I clicked on "Report A Problem", on the receipt itself, and it comes back with "Purchases older than 90 days,
see Apple Support".
I was hoping to download the app again, as it is crashing now. Not sure that it will fix the crashing problem.
Yes, I have submitted the crash report to Apple.
I enjoy the app, would rather not have to purchase it again.
Thank you.

Hidden Apps -
http://support.apple.com/kb/HT4928

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HT201272 my quick link to previously purchased does not show movies. Why? I am trying to relocate a movie I have "lost"

I am trying to relocate a movie I have lost on my itunes. My quick link to purchased items on itunes does not show movies. How can I get my movie back. I have part of the download, the extras but movie is missing. only purchased in Novermber2011 but I have changed computer. The other one died. Any ideas.

Subsequent movie downloads are currently only available in the USA and only some of those are (depending upon studio).
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

My Apple TV did an Upgrade and I lost all my previous purchases.

THIS *****!!! One day I turn on my AppleTV and is stated that there was an updated version of the software. I did accepted it, thinking that it may actually help my AppleTV not ruin all my previous purchases... Is there a way to contact Apple and via my purchase history recover my Shows??? Does any one have a clue on what to do???? Please help!!!

Your purchases should still be in your iTunes library, so you should at least be able to sync them back to your ATV. Otherwise, the ATV was never intended to be a permanent storage device for iTunes files.
If your purchased files really are lost, you would need to go through your iTunes store purchase history, determine which files were lost as a result of the software upgrade, and send a message to iTunes store support asking them to authorize your account to download the files again.

I reset my apple id and lost access to my previously purchased music.

I reset my apple id password and lost access to my previously purchased music. How do I get those songs back in my cloud?

What do you mean by "reset?"
Your iTunes Store purchases are tied to the Apple ID (email address) that they were purchased with. If you log in to iTunes with a different Apple ID then you won't have access to your previous purchases. Is that what is happening?

HT203167 lost some music and cannot find it on my computer. tried to repurchase from itunes store and won't let me stating that it was previously purchased, yet doesn't give an option to redownload. help anyone?

lost some music and cannot find it on my computer. tried to repurchase from itunes store and won't let me stating that it was previously purchased, yet doesn't give an option to redownload. help anyone?

AlexCarey, I've been having issues purchasing recently and place a number of calls to the support team. On Oct. 5th, and on my own decision, I went into my itunes profile and re-entered my credit card expiration date and security code. (Notice, it is not displayed for safety measures.) Today, I received an email from Apple support verifying if I made changes made to my account. For the heck of it, I logged back into itunes; click "Buy". It's working again after three days of failure. However, diagnosis still displays "Secure link to itunes store failed". Very confusing state of affairs, lately. See my post on "Itunes dilemma"

I lost a few songs previously purchased. I have to pay again to download them?

I lost a few songs previously purchased. I have to pay again to download them?

Even if you can't find the tracks on your hard drive there may a broken link somewhere in the iTunes library. Create a smart playlist that matches the track details to be certain. You should delete any broken entry from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked. This seems to help prevent partial downloads...
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

HT201272 It doesn't make sense if I want to re-download previous purchases it is because I no longer have the pc used at the time or it has been reformatted Somehow I lost my earlier purchases in 2006 -07-08 how can get those files back?

How can I re-download previous purchases 2006-07 if I do not have the same PC?
Thanks

The ability to redownload past purchases is tied up to your iTunes account, not your computer. I don't know how far back in time Apple will have kept your purchase history. Presumably they now aim to keep it indefinitely but that may not have been the case in the past when you were only entitled to a single download.
tt2

I have lost all my previous purchases and can't remember earlier account id

I recently bought a moved and changed my email address. When attempting to load old iTune purchases onto a new computer, I deleted. I cannot remember my old email address to capture all my previous purchases. Any idea how to get old Apple ID? We are talking a lot of music not to mention $$.

If you're able to find even one of the songs, you can get info on the song (Select the song, and go to File-->Get info in iTunes) and it will tell you the email address it's associated with.
You may be able to recover the songs from your iPod. A software that may help with that is Senuti. You can google search for it and use that to help you out.
You might also want to check your trash can to make sure they aren't still there.
Lastly, if you still have access to your PC you can try to get a song or songs from there.
Finally, make sure you're doing regular backups so this kind of thing doesn't happen. All it takes is a external mac hard drive, turning on Time Machine, and choosing that drive to back up to.

Changed Apple ID - lost previous purchases

I changed my Apple ID because my email was no longer valid and now I don't see any of my previous purchases. How do I get my previous purchases back?

If you become aware of an update to an app in the UK Store that you previously purchased in the Czech Store, go through the motions of buyng it. In the final steps the App Store should realize that this is a previous purchase during the final steps and update the app free.

How do i download previous purchases to my new computer. my old computer crashed and i lost my itunes library

how do i download previous purchases to my new computer. my old computer

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup to put everything back.
If for some reason you have failed to backup ( not good), then you can transfer from an ipod: File>Transfer Purchases
If you are in the U.S. you can use the cloud:
http://www.apple.com/icloud/

I have a problem with a previous purchase and sign in is required. However, the card is no longer in use and so no money can be billed from it. I need to add a new card so that the money can be taken from that card instead. It's from a different country

I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
Arron

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

Why is Coldplay Live 2012 no longer available in the iTune store, and did my previous purchase of that content vanish from my iCloud ? library

Still wondering the same thing. Why is Coldplay's beautiful LIVE 2012 content no longer available on iTunes ? Since I have previously purchased this concert movie , why is it no longer in the iCloud servers available to download or even more strange why is the 2003 concert movie available and not 2012 Live ?
I have talked with support and they have been great but the mystery has yet to be solved ! I have notified the Coldplay official website, and within the current
wave of new album buzz and promotion a 2012 piece of art can be ignored.
After watching the NBC special i immediately have fond memories of 2012 LIVE and I know it is available as a blue ray , so all is not lost, but in this new era of cloud computing from an iPad Air , aside from backing up on an airport extreme router , I can always hope my content will return considering the meta data of my previous purchase should push it back to my iCloud library. Meanwhile whether it's licensing, country regions of sale , or a server software glitch , who knows ,the wireless experiment must go on ! Even if it's repackaged the aesthetic value of that piece is worth repurchase !
Let me know concert movie fans if similar mishaps have effected your iCloud libraries.

I did not fail to keep a local copy. Fortunately, I have an iMac and I downloaded the movie when it was still in my purchased items list. I would imagine, however, that there are many people who only own an iPad/iPhone and/or an Apple TV and don't own a computer and therefore lost the ability to stream this item from iTunes. This, after all, was the promise of the "Post-PC world" that Apple was "ushering in" (and yes, I recognize that the person who said this at the 2011 WWDC keynote - the SVP of iOS Software - is no longer employed by Apple).
And I do understand that content creators can remove items from the store, or modify "something" in the original (perhaps that even applies to "modified" artwork) and require people to re-purchase the item. In fact, I hope it occurs more often with movies, and perhaps even TV shows and music and books (sorry, you have to re-purchase the book because we replaced the original with one containing a new forward). Maybe then people will see that they are not actually "purchasing" the items at all, and that the whole "iTunes in the Cloud" is, at best, nothing more than a marketing gimmick.

HT201272 Why aren't my previously purchased apps showing up in the purchased tab of the app store on my new ipad? I used the same ID as my old ipad.

I sold my original ipad and bought an ipad 2. I wasn't worried about losing all of the apps I had previously purchased/downloaded, because I knew that the app store has a "purchased" tab, from which you can download previously downloaded apps. I set up my new ipad 2 with the same app store ID. I went to the purchased tab, the loading circle went on for awhile then went away, but no apps showed up. What's the problem?
I would be really upset if I lost all of the apps I previously paid for or downloaded (probably about 80 or so), seeing as how the app store is supposed to remember my purchase/download history based upon the user ID.

Go to "Settings > iTunes and App Stores", touch the AppleID, sign out, and then sign in with your revised AppleID.

Hi, I recently left my computer on my car and drove into heavy traffic. After several hundred cars ran it over, I noted than I was unable to access my previously purchased copy of Photoshop Elements 10. How can I download a replacement copy?

It's true. I was loaded down like a mule, approaching my car, needing a free hand, and thinking "I'll just set this on the roof for a moment..."
I drove about 1/2 mile and turned left into rush-hour traffic. No sound, no horns, no frantic hand gestures from fellow drivers, and no sinking feeling whatsoever for several minutes. And then like that sudden stop at the end of long fall, it hit me. I quickly turned around as though haste may matter - and it did. Had five more minutes passed, there'd have been nothing larger than a grain-of-sand-sized evidence that my computer had once existed. For the next 30 minutes, I dodged many hundreds of cars in my firm commitment to gather every last one of the 2,653 pieces that I would need for a successful reassembling.
At some point during my repair attempt, I noted that I was unable to access my previously purchased copies of Photoshop Elements 10 and Premiere Elements 10.
And since Dell.com's record of this purchase was apparently destroyed that day as well, I'm at a loss. Unless... "Ok, maybe I actually registered this purchase at Adobe.com... But that would be weird as I never do such things in the name of maintaining privacy at every chance I encounter... But, I'll try... yep, 'Forgot your password,' Click... of, 'Follow this link,' Click... Minor rush that it might work... Hope fading fast... Gone!"
When the only proof of purchase I can present is my promise that I did once purchase, is it possible for me to download these two programs without having to re-purchase?
I lost a lot of things that day... money, work, memories, la la la. Apparently I've now lost my dignity as well as I plead with some faceless corporation for a freebie.
Does anyone at Adobe have a heart? If so, I would invest my gratitude towards your benefit for the remainder of my years.

As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly

I dont have any icons except computers and settings. how do i find istore with all my previous purchased content?

i dont have any icons except computers and settings. how do i find istore with all my previous purchased content?

That is the result when the Apple TV has lost the Internet connection.

Previous purchase lost

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