Previous purchases and outstanding credit restoral?
During the IOS5 and iTunes 10.5 upgrades, I was forced to create a new iTunes ID because my old one was only my nickname. How do I reassociate all my previous purchases (3 years worth!) with my new ID? Not to mention the ~$21.00 credit I had! Each time I tried to update my old ID, I was told that I couldn't because it had to be in the form of an email address!
Went down to the local Apple store and resolved my issues. I was told that they had never had anyone come in yet with the nickname issue before.
The fix:
They had me go to the iforgot.apple.com page (a very familiar page by this point). Under the box where you would enter your Apple ID, there is a link "Forgot Your Apple ID?". They had me click on it.
On the next screen, they had me enter my first name, last name and the email address that I thought was associated with my iTunes account. I then clicked on 'Next'
On the next screen, I opted for the 'Anser Security Questions Authentication Method.
Answering the required questions allowed me to then enter my email address as my Apple ID and the new password that I had chosen.
After doing so, everything was as it should be! I was able to update my apps that needed updating...AND... my $21.34 credit was back!
Similar Messages
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please help me i already input another card and the securitycodes but the device said for assistance,contact iTunes Support at www.apple.com/support/itunes/ww/.
it doesnt help at all please help me
i want to purchase and change credit cardThis is a user-supported forum. You are talking to other users here, not Apple. As the advice suggested, contact iTunes Customer Support at: http://www.apple.com/support/itunes/contact/
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I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I Was trying to update my apps when i got a sign in required alert,
i signed in and it took me to my account settings ]it said there was a prob with a previous purchase and i havent purchased anything?http://support.apple.com/kb/ht1808
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I downloaded music onto my iPhone 4S from from the iTunes Store that I previously purchased, and now I can't delete them from my phone.
How are you trying to delete the music direct on your iPhone?
You tried to remove the music from iTunes on your Mac how?
Do you have Sync Music selected under the Music tab for your iPhone sync preferences with iTunes on your computer? -
My old PC is inoperable and I want to load my previous purchases and CDs ive uploaded to my iphone. How can I do this?
See Recover your iTunes library from your iPod or iOS device.
tt2 -
I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
ArronYou are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money.. -
Ive entered my card details to set up app store, been working fine until recently it has been asking for my card details again so entered it again an says its been declined, also sayin there was a problem with a previous purchase, i have money on my card so confused?, it wont even let me download free apps, can anyone help getting so annoyed x
To Contact iTunes Support and request assistance Click Here
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I have lost all my previous purchases and can't remember earlier account id
I recently bought a moved and changed my email address. When attempting to load old iTune purchases onto a new computer, I deleted. I cannot remember my old email address to capture all my previous purchases. Any idea how to get old Apple ID? We are talking a lot of music not to mention $$.
If you're able to find even one of the songs, you can get info on the song (Select the song, and go to File-->Get info in iTunes) and it will tell you the email address it's associated with.
You may be able to recover the songs from your iPod. A software that may help with that is Senuti. You can google search for it and use that to help you out.
You might also want to check your trash can to make sure they aren't still there.
Lastly, if you still have access to your PC you can try to get a song or songs from there.
Finally, make sure you're doing regular backups so this kind of thing doesn't happen. All it takes is a external mac hard drive, turning on Time Machine, and choosing that drive to back up to. -
Incorrect App Store acknowledgement of previous purchases and install after Mountain Lion
Why do my purchases in the app store still say "Download" for OSX Mountain Lion and Lion and "Install" for FaceTime after successful Mountain Lion install. Lion and Facetime have also been previously installed.
For Mountain Lion and Lion, you can use the download to create an OS X 10.8 Mountain Lion install drive | MacFixIt - CNET Reviews
If you have problems with an app like FaceTime, you can re download the app using the same Apple ID and apps can be re downloaded on all your authorized Macs.
Association of Associated Devices is subject to the following terms:
"You may auto-download Eligible Content or download previously-purchased Eligible Content from an Account on up to 10 Associated Devices, provided no more than 5 are iTunes-authorized computers."
That information is available here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you don't want to re download, just ignore the Download button at the App Store. -
Please help Obi Wan, you're my only hope.
So you are saying that you purchased it by:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
Is iTunes signed into the same iTunes account that purchased it?
How long ago did you purchase it?
Did you purchase it on another computer?
Contact iTunes:
Apple - Support - iTunes - Contact Us -
Question 1: In my family of 4, we currently have different Apple ID's and we all use different credit cards to purchase our apps and media. When iOS 8 is released, if we agree to share the same credit card, will we be able to access apps that a family member purchased with their own credit card prior to iOS 8's release? To clarify, under iOS 7, Member 1 has purchased Apps A and B with his credit card. Under iOS 8, if Members 1, 2, 3, 4 decide to use Member 4's credit card, will Members 2, 3, 4 be able to access Apps A and B?
Question 2: If we all decide to use the same credit card now, once iOS 8 is released, will family members have access to the apps/media purchased by the fourth family member?You can read everything that is known about ios 8 on Apples website.
There is no way for anyone to know any more than that. -
I lost some of my purchased music. I read numerous support articles and it seems that the easiest solution is just to re-download those purchases to i-tunes on my pc. The problem is that the articles refer to a download button which I cannot find anywhere. BTW I am using the latest iTunes versin for Windows.
You already have Shockwave Flash 10.2 r152 installed for Firefox on the PC you used to post here, see your ''More system details...'' next to your posting.
There are no 64-bit builds of Firefox made, only 32-bit currently. There are some 3rd party builds floating around out there, but Mozilla doesn't allow them to be named Firefox - they would be called Namoroka for 3.6 versions. Mozilla does have a Minefield 64-bit build for 4.0-pre versions, but it won't be available as Firefox until probably Firefox 5 is released.
If your situation is with a different PC than what you used to post here: <br />
1.Download the Flash setup file from here: <br />
[http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. <br />
Save it to your Desktop.<br />
2. Close Firefox using File > Exit <br />
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, <br />
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). <br />
See this: <br />
[http://vistasupport.mvps.org/run_as_administrator.htm] -
Movies previously purchased and download start downloading againe
Everytime I open up iTunes, 7 movies begin to download. I downloaded them months ago and watched them yet they start downloading again every time. How can I delete them from iTunes memory so they stop donwloading???
Yes you will probably be charged twice.
iTunes Store does not offer automatic repeat download facility which is why it's important to sync your purchases back to iTunes in order to make a longterm backup of the file on DVD or external drive for instance.
If you log into your iTunes account and select the repeat purchase you should be able to 'report a problem' to iTunes store - indicate what happened and they may reimburse you but it's discretional - clearly you'd have no use for 2 copies of the same movie under the same account!
AC
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