Previous Recipients flagged as Junk

I have a friend who finds that mail gets flagged as Junk even though she presses the Not Junk button each time. Their addresses are in the Previous Recipients because they appear in the popup menu when she types their name in the To: field of a new message. Her preferences are set to exempt Previous Recipients from junk mail filtering. I also had her disable all her custom rules.
Does anyone know why this is happening and how to fix it?
Thanks!
MacBook   Mac OS X (10.4.9)  

A common cause for this kind of problems is having tinkered with the Junk Mail > Advanced settings without fully understanding how the junk filter works. Try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

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