Previous versions of CC apps still recognized, application folders and apps deleted

Hi Adobe Friends!
I recently (June 19) downloaded and installed the new 2014 versions of my Adobe CC apps.  I did not touch previous versions (previous CC) at the time.
This is where I may have messed up.  Instead of using the uninstaller to remove the older versions (which I did try, however I had no luck.  It would get stuck after typing in my administrator password), I took it upon myself to just delete the folder (I am on a MacBook Pro with OS X Mavericks) and have long emptied the Trash (so getting those files back is out of the question).
And with computers never being so simple, the Adobe Creative Cloud and Adobe Help apps still think I have the previous versions of my applications.
Any recommendations?
I am grateful for any help, thanks in advance!

Hello,
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

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