Previously authorized device now is not authorized

My children are avid readers.  They have been using our cheap Literati eReader for a while with no problem.  They download library books with digital editions.  Now after the book is transferred to the eReader (the Literati shows up in Digital Editions) and we try to open the book on the Literati, it says
"Please use you adobe ID to authorize your eReader to view content protected with adobe mobile reader technology."
Can someone please help us!  I have two kids right in the middle of a book.  Yes, they are sharing an eReader which is frustrating in itself!
Thanks!

(Sorry, I was working on my response when another HP expert responded - hopefully that doesn't confuse the situation more, but we both recommend the same thing, so you can ignore this.  I'm not able to delete it.  Thanks!)
Hi,
I know this gets really confusing but, if your custom/friendly e-mail address is print on the Web Services Info sheet, then the claim code has already been used - so I'm not sure why you can't see your printer in the list of devices.  Have you tried disabling and re-enabling Web Services on your printer?  The downside is that you will need to create a new custom e-mail address for your printer.
The information sheet has a custom email address instead of a code : If the sheet lists your printer’s email address, (for instance: [email protected]), you already used your claim code to set up your printer. You do not need to print another claim code.
If you need the code to transfer your printer to a different HP Connected account, you must disable and then re-enable Web Services. Return to the Web Services menu on the printer control panel to disable and re-enable Web Services, and then print another information sheet to get your claim code.
NOTE:  After you re-enable Web Services, you must create a new custom email address for your printer and restore any ePrint and printables settings on your printer.
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP.

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