Previously taken Online Number availability

A couple of years I registered an online number with my subscription which I used for my business but for some reason all three of my numbers disappeared at some point and with them the number that I had used in a few hundred business cards as well.
When I tried to get the number back it was coming up as unavailable in the search. I called Skype support and was told that it wasn't up to Skype when the number would become available again and was given a very vague 6 months, a year... who knows kind of answer. I was told to keep on checking and that it would become available at some point.
I have been checking since and although the number is still unreachable it is also not available either. I reckon it must be well over a year by now.
Is there any way to retrieve that number and finally get it again?
Also, will there ever be more cities/towns added to the online numbers here in the UK? As a business it would be really helpful to have a local number rather than a city/town 50 miles away!
Thanks,
Theo

Yes! I need Skype online number in Malaysia too!!

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Discount for online number available?

Hello,
I am thinking about purchasing a Skype online number for my UK business.
At the moment, it says on Skypes website that there is a 50% discount for existing subscribers. I think this does not apply to me because this would be my first online number.
But I remember that there was some offer a while ago where you were able to receive credit towards your other subscriptions when buying an online number.
Can anybody please help and tell me what is the best and cheapest way to get the online number or if there are any promotions or discounts currently available , hidden on Skype's website??
I apprciate your help!
Marko

Please take a look at this thread: http://community.skype.com/t5/Online-Number/Skype-Online-s-Prices-and-Discounts/td-p/175740
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Online number available in Brazil?

Hi,
Im a frequent user of skype. I use skype credits to call my family in Brazil, I live in The Netherlands. Now I need to have a online number which they can call as well.
I found an article on your website explaining what a Online Number means and the availability in other countries. What I don't understand is: the availability, does this means that you can order a online number if you live in this country or does it means that only those countries are able to call you on that number?
The goal I want to achieve is that I have a Skype number which my family can call, using their (mobile) phone and that doesn't bring extra costs to them.
Extra info:
- I use Skype on Windows, Linux, Android
- Most of our calls are ±45 minutes
- We call twice a month, top.
Many thanks in advance.
With kind regards,
Roberto

Reus wrote:
Hi,
Im a frequent user of skype. I use skype credits to call my family in Brazil, I live in The Netherlands. Now I need to have a online number which they can call as well.
I found an article on your website explaining what a Online Number means and the availability in other countries. What I don't understand is: the availability, does this means that you can order a online number if you live in this country or does it means that only those countries are able to call you on that number?
The goal I want to achieve is that I have a Skype number which my family can call, using their (mobile) phone and that doesn't bring extra costs to them.
Extra info:
- I use Skype on Windows, Linux, Android
- Most of our calls are ±45 minutes
- We call twice a month, top.
Many thanks in advance.
With kind regards,
Roberto
Reus wrote:
Hi,
Im a frequent user of skype. I use skype credits to call my family in Brazil, I live in The Netherlands. Now I need to have a online number which they can call as well.
I found an article on your website explaining what a Online Number means and the availability in other countries. What I don't understand is: the availability, does this means that you can order a online number if you live in this country or does it means that only those countries are able to call you on that number?
The goal I want to achieve is that I have a Skype number which my family can call, using their (mobile) phone and that doesn't bring extra costs to them.
Extra info:
- I use Skype on Windows, Linux, Android
- Most of our calls are ±45 minutes
- We call twice a month, top.
Many thanks in advance.
With kind regards,
Roberto
Unfortunately, Skype does not offer Online Numbers from Brazil. You can see the list of countries where Skype has Online Numbers at the "Online Number" link at the bottom of this web page.
If you could get your family to use Skype in Brazil, then you could have free Skype calls, including one-on-one video calls, without having to use an Online Number or having them place international calls to reach you in Europe.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype, when are you going to make Online Number av...

Skype, when are you going to make Online Number available in Russia?

I agree with you - that's why I use Amazon's Kindle and have been using it since it came out. You can read on your Mac, your iPad, your iPhone, your Windows machine, your Android machine, etc.
I've lately even taken to buying music on Amazon versus the iTunes store. But I'll never buy an iBook - I'm sticking with Kindle.
Clinton

Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

Online number in Thailand

Is Online number available for use in Thailand? If not, when will it be available?
Thanks in advance for your response.
Solved!
Go to Solution.

Hello,
At the moment Online Numbers are not available for Thailand. Skype is constantly working adding new numbers, but as it greatly depends on local carriers and regulations it may take some time
So far there is no exact time frame for Thailand.
List of available countries can be found here:
http://www.skype.com/intl/en/features/allfeatures/online-number/
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online Number - Never Available

Can you please advise me why my online number is never available to take inbound calls, the inbound call should be routed to my voice mail. ?

I found the following reply to a very similar question on another thread. Seems strange, but it worked for me, so worth a try:
First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If there is some other issue, please contact customer support:
Please contact customer support: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Note: In some cases you can use a live chat with them: http://support.skype.com/en/support_selection

Online number has not been available

For the past couple of days my online number is not available. There is an automated voice saying that there is a high volume of calls to this number or that the number is busy ....
Any suggestion?

richardbirch wrote:
Dialed the number as you suggested and it is giving me someone else's landline number - not ours.
So next course of action is...?
Report it to BT as a crossed line, at tell them the phone number of the line you are crossed with.
Ask for a free divert to a mobile, if you have one, so you will not miss any calls.
Keep a check on your bill, and note any calls which may have been made on your normal line.
The BT line test will not show a fault, because your real line would be connected to someone else.
An Openreach Field Technician will be needed to fix the fault, but its going to be external to your house, unless you have more that one line, and you are plugged into the wrong one.
This can happen if someone had a cable service, which would end up with two phone master sockets.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Is Online number for Singapore available?

Is Online number for Singapore available?

Hi, Perryco, and welcome to the Community,
If you click on the link provided by Norman, above, you will be transferred to the information about obtaining a Skype Number. Clicking on the box on the right side of that window to check the list of countries where a Skype Number is available will show that Singapore does not appear on the list.
Unfortunately, due to one or more legitimate reasons, not all countries or locations can or do participate in the Skype Number program. Skype does not announce when new countries are added to the list; we would have to check back periodically.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Online number previously used by dodgy company

Just purchased a new online number couple of days ago.
Today I got a call through that number demanding where their product was. Huh!
Did a search using my new number and a company came up that sells products online. That number is everywhere.
It is no good for me. How do I cancel/change that number.
I need a quick fix for this as my site is about to go live.
Thanks
Adrian

Hi, Cheesecake87, and welcome to the Community,
Please do contact Skype Customer Service to request this subscription be cancelled and refunded, so you can start with a different number.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

WHEN will online number be available in CANADA?

I would love to have this functionality with Skype. Ideally, I'd like to have an Alberta area code (403, 587 or 780) or British Columbia area code (250)...
Is this ever going to happen? In the near future???
Thanks to anyone that might have an answer with insight!

I sympathise with you on this subject. I have been with Skype for 5 years or more.. I have the unlimited calls to Canada & Usa for $3/month. The service is getting better . I've paid for an american online number for over three years and now dropped it... Always hoping Skype would finally give us a Canadian list of area codes from which to chose... I recently bought a telephone adaptor that connects directly to my router so I don't need anymore to have my computer turned on so I can use the phone...
You know what ? I think Skype does not care a bit about us Canadians.... I have stopped believing they will ever put in the cash and effort in to get us Canadian telephone codes...
The solution : I'll soon get either a MagicJack+ or a NetTalk system... They both offer Canadian telephone codes and they both cost less than Skype for unlimited calls to Canada and USA.... They also both connect directly to your router so you don't need to have a computer running to originate or receive calls with any normal house phone....
I have friends that use both MagicJack+ and NetTalk and I can assure you the service is at least as good if not better than Skype. A Canadian Online number is important to me and getting a different service seems to me the only way to get it.

Online Number for Brazil no longer available?

My online number just stoped working. Back in May I received an email stating the Skype team had addressed the issues with Brazil Telecom and I could order online numbers, since Transit was not releasing the old numbers. I ordered a new number on July 20th thru purchase order 59645482. The number worked fine until November 20th, when friends started reporting busy tone. Today I found out, thru an agent that the number has been disconnected and that you no longer can get online numbers in Brazil.
Despite the fact that I was not notified or refunded, I would like to know if there is any plans to restore the Online service to Brazil and what is the timeline.

Please contact customer support: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Note: In some cases you can use a live chat with them: http://support.skype.com/en/support_selection
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

ONLINE number is TAKEN - WHERE'S SKYPE support?

I paid 1 year subscription for a number that someone else is using. I set up my voicemail and it still rings at someone else's number. However, when I place a call that caller ID shows-up, but it does not help because IT DOES NOT WORK AS MY ONLINE NUMBER!
I'd be happy to change the number, I just need some number to work ASAP!
No one has offered a solution or help so far. This forum is more like blind leading the blind and I can't reach anyone at SKYPE support. Seems like going premium is the only way to get support - but if I can't reach anyone at SKYPE now - I can only guess how easy it will be to cancel the recurring monthly premium subscription! How do I contact support or account so I could at least concel and get my $60 returned if they can't fix this? Thanks!

you need to go into your account, cancel your existing Online Number and then purchase another
the fact that the existing number has apparently already been allocated to someone else, perhaps not even a Skype user, is NOT uncommon in the industry, so I wouldn't come down too hard on Skype
note that canceling a Skype service normally just means NOT RENEWING IT, so to get the necessary refund you will need to contact Customer Support after you cancel, and provide the necessary details
https://support.skype.com/support_selection
note also that you would likely get better response if you were to have posted in the correct forum
http://community.skype.com/t5/Payments-and-Billing/bd-p/Payments_billing
Regards,
Neil

When will Brazilian online number be available ?

Hi, Im moving from the UK to Brazil December 2012, and Im self emlpoyed and was hoping to purchase an online number that my clients can call me on in Brazil.
I know they used to do one but have stopped, my question is, when will it be avaiable again ? many thanks

We are working on bringing them back at the moment. Please check our website again in the next 1-2 months.

Available area codes for Online Number

Hi
im after an Online Number for the UK, but my desired area code, Southend (01702), is not listed.
Am I able to get a Skype number starting 01702 or is this simply not availble?
kind regards,
Giles.

sorry had to do tihis forgot to click the email me when someone replies to above post lol so plz reply to above post thanx

Previously taken Online Number availability

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