Previously well behaved printer now crashes the system.

I have a  CC4400.  Until today it has been working fine.  Today when I switched the printer on it crashed my system.  I get a blue screen with a lot of technical data which tells me to restart my computer if this is the first time it has happened.  Now I am at the 10th or 11th time it has happened.  I uninstalled all software and reinstalled - fine until I turn the printer on, then it crashes again.  When I plug the printer into my spare computer directly there is no problem but it is not recognised through the network.  Any ideas?  I'm about ready to throw the printer out the window!!

Hi,
Unlike a PC, Mac SO X uses Apple's Bonjour to communicate with the device.
In order the device will operate propertly on Mac your router have to support DNS Multicast which is the network protocol used by Bonjour, it can only be named as mDNS, Bonjour or IGMP Snooping.
Some routers may not support Multicast or may have the protocol disabled by the router defautl configuration.
I would suggest contadcting the router service provider and ensuring the router support those protocols and have the latest firmware installed.
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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