PRI Showing Layer 1 DEACTIVATED

Hi All,
I have an office where the D channel on one of the PRI's is down and when I run the show ISDN Status I get the following output:
ISDN Serial0/1/0:23 interface
        dsl 2, interface ISDN Switchtype = primary-ni
        L2 Protocol = Q.921 0x0000 L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        DEACTIVATED
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = TEI_ASSIGNED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 2 CCBs = 0
    The Free Channel Mask: 0x00000000
    Number of L2 Discards = 4, L2 Session ID = 110
    Total Allocated ISDN CCBs = 0
I have a ticket open with the carrier who keeps telling me they can loop up to the smart jack, and that the patterns they are running are all coming back clean but layer 1 is down.
Am I correct that this has to be a physical issue? No layer one connectivity means I am dead in the water until someone goes to the MPOE at the site and checks the circuit out, right?
Just looking for a sanity check here.
Thank you.
Rgds,
Vicky

Hi Vicky,
Please share your router pri configurations that you have done. As well make an e1 loopback rj45 connector for testing pri router port. For creating PRI loopback view the below given link.
http://www.fryguy.net/wp-content/uploads/2011/07/T1-Loopback.jpg
Regards,
Humza Khan

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Hi All,
I am in Nairobi Kenya. Here we use ISDN Basic-net3 and my problem is that most of the telco switches here deactivate Layer 1 when there is no active call.
When I try to initiate a call by using the ISDN test call command I get an error to the effect that B channel is not available.
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Thanks for the quick response.
It is a cisco 1760
The IOS is c1700-sv3y-mz.122-15.T5.bin
When I try to make a test call the show isdn status initially indicates that the router is trying to activate layer 1 then after 5 seconds it indicates that it is deactivated.
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Building configuration...
Current configuration : 3054 bytes
! Last configuration change at 00:38:54 UTC Mon Aug 9 1993
! NVRAM config last updated at 00:36:54 UTC Mon Aug 9 1993
version 12.2
service timestamps debug datetime msec
service timestamps log datetime msec
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hostname Gill-House
logging queue-limit 100
enable secret xxx
ip subnet-zero
no ip domain lookup
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no voice hpi capture destination
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match ip rtp 16384 16383
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ip address 128.1.x.x.255.255.0
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encapsulation ppp
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ppp multilink
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Hi there
I could really use some help for this issue. I need to implement a BRI line for voice as backup for a SIP line.
However I cannot make layer 1 come up as active. I know for sure the line is working as attaching a phone to the ISDN2 line makes me able to receive and make calls. So the line is ok from teleprovider side. Must be cable issue, makes a cable according to Cisco doc. "When the ISDN BRI port on the router is configured as an NT port, you must use a "rolled" cable (one with the transmit and receive leads swapped) to connect to a TE interface." But this does not help me still same outcome.
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I had this problem a few months ago and it took several days of investigation and research to figure it out but I got there in the end. Hopefully this will save someone else a lot of frustration!
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FULL DETAILS
My client was using a UC540W-BRI-K9 with 2 phone lines coming in over a single ISDN device connected to a voice-port. They had purchased a plug-in 2-port voice-board to allow them to utilize another 4 phone lines via an extra 2 ISDN devices, however the company who installed this had failed to configure the system properly so even after I activated the extra lines they would always fail to dial-out as above.
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