Price adjustment problem with gamers club unlocked

I've been told i get the 20% from GCU when i do i price adjustment but i did not after giving a called to CSR earlier in the day.
Basically i bought Little Big Planet 3 Day One Edition for $47.99 because that is the default price for me after GCU 20%.
It is currently on sale for $39.99 and i pay $31.99 automatically because i am a GCU member. So my question is
do i get the price adjustment diffrerences between $47.99 and $31.99 or $39.99(pre GCU)
Same thing with halo MCC, i paid $47.99 and its on sale currently for $44.99(pre gcu), $35.99 post GCU.
Can a mod please help me, cuz looks like the CSR already credited me incorrectly for my purchases of LBP3 if so

Hello DavidWu,
Jimmienomam explained it very well. If you click the link provided in the post you can view more information about the Gamer Club Unlocked Benefits.
You can view the information here as well.
Did you purchase the games online or in-store?
Blake|Social Media Specialist | Best Buy® Corporate
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Issue with Gamers Club Unlocked renewal

I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes. I'm wondering if the transaction at the register wasn't done right?
I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
How do I go about getting this resolved so that my account has the right year listed for expiration?

Hello CanisFirebrand,
Thank you for being a Gamers Club Unlocked member. I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.
I am sorry that the date did not properly reflect. I have attempted to update it to reflect the added years, but the system did not properly update. I have forwarded your information so this is corrected. While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
Thank you for your patience in the meantime.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked discount on sales priced games

I went in today to try and buy Wolfenstein on xbox one. it was $40 but with my GCU it should be $32. I was then informed that the discount does not work on sale priced games. Correct me if im wrong but I do believe this is the wrong policy. If it is the wrong policy how can I prevent it from happening in the future? I ended up leaving and ordering it online for store pick up becuase the discount works online.

Hi danritter,
Thanks for your question in regards to the 20% discount you receive on new games with Gamers Club Unlocked (GCU). I’m definitely concerned about the interaction you speak of while visiting our store. We expect our associates to be knowledgeable around the details of our programs such as GCU, and I apologize if you received any misinformation while attempting to purchase the new Wolfenstein.
What everyone in this thread have said is correct. The 20% discount you receive with GCU should apply to all new games, even if Best Buy is running a sale on said games. However, as stated by dragonkid, the discount would not apply if you are price matching another retailer; you'd receive one or the other.
While I’m happy to hear that you were able to receive your GCU discount on Wolfenstein, I do regret that it wasn’t during your first attempt while in our store.
We appreciate the feedback as always, and thanks again for being a My Best Buy Gamers Club Unlocked member!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked membership cancelled one year early and without notice

Hello. I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013. My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired. Yesterday, I went to preorder a game, and discovered my membership is gone. I was on the phone with customer service a few times, and so far it is not fixed. I found my original purchase receipt date in my history, along with the customer service PIN. I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week. Thank you.

Hello Shawn1,
We've seen several issues with Gamers Club Unlocked purchases in 2013. Not sure why, but I'm sorry for the hassle.
I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts. Send me a private message by clicking the blue box at the end of my signature. Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.
Blake|Social Media Specialist | Best Buy® Corporate
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Never Received Gamers Club Unlocked Welcome Coupons

Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked. They ask me the number of my pre-order and to call the digital download department. Huh?
Never got the welcome email and its been over a month!

Hello vipersneak,
I apologize for the delay with your Gamers Club Unlocked benefits.
Usually you’ll receive this within a few days of signing up for the program.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked problems

I purchased Gamers Club Unlocked in December and have had nothing but problems trying to get it activated/registered to my account. I took the Gamers Club Unlocked card into a BestBuy to have it activated 1/29 and was told it was activated and that if their were any problems it could be taken care of by email. I checked my BestBuy account and when I went to checkout it wasn't applying the 20% off or showing up in my account. When I contacted BestBuy by email I was told that the membership wasn't activated correctly by the employee and that it couldn't be taken care of by email as I was told. I was eventually provided with a phone number and was told they would correct the problem. As the employee somehow put the membership under someone elses name/account at the same address I had them call ( as was requested in the BestBuy email ) When she called they didn't know what to do, were very hard to understand, she was transferred 4-5 times, put on hold numerous times, disconnected each time and in the end the problem wasn't taken care of. I really need someone to take care of this as a trip to the store, numerous emails and 5 phone calls is a bit ridiculous just to use something that I paid for. I would really appreciate if this was taken care of.

Good morning mike1942,
It is great to hear that you purchased a Gamers Club Unlocked membership! It can certainly benefit those who do a lot of gaming. From the information you shared, it sounds like you may have purchased a Gifting Gamers Club Unlocked card, which requires a secondary transaction to activate and attach it to a My Best Buy membership.
With that said, we should of course be ensuring these are attached to the appropriate My Best Buy memberships to prevent such issues and hassle. I am truly sorry that this Gamers Club Unlocked membership was not attached appropriately. Fortunately, we should be able to easily correct this.
I am sending you a private message to gather further details in regards to this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Problem

I seem to have come across a strange occurrence. After I bought the My Gamers Club Unlocked Membership, I used it successfully in tandem with the purchase of Final Fantasy Type-0 HD for the PS4, along with the 20% discount for new games. The next two purchases I made back in April did not apply the 20% discount when I handed over my card to be scanned. Is there a way for this to be resolved?

Hello Yurushi,
Thank you for writing in with your purchase questions, and thank you for joining Gamers Club Unlocked.
I'm sorry to hear that your membership discount hasn't been applying at the register. I'm not sure what may have been causing this, but I am happy to review this with you today. Please watch for a private message from me shortly after I have checked a few things on your account. We'll be happy to resolve it today.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Whats is considered a ''new video game software'' with the Gamers Club Unlocked Membership?

I mean, is a preordered item, a week after release or a month after?.
Also if this apply with Wii U games.

Hey soccerzz5,
It looks like jac522 and Shady520 have everything pretty well covered here, but to provide an official answer: "new video game software" refers to any factory-sealed, disc-based game. It does not matter when the game was released or how long Best Buy has carried the title, just as long as the other two conditions are met (factory sealed, physical disc). Additional information on Gamers' Club Unlocked benefits can be found here:
BestBuy.com > My Best Buy Gamers' Club
http://bbyurl.us/MYBBYGC
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked for $30 with $39.99 purchase

I didn't realize this promotion was going on. I picked up COD Adnvaced Warfare last Monday, can I go in with my receipt and still get Gamers Club Unlocked for $30?
Thanks!

Hey again Brandwin,
Both items must appear on the same receipt for the promotional savings to apply, so you would need to return and repurchase your copy in order to qualify for the offer. Since we also don't accept the return of opened media (games, music, movies, PC software), I'd encourage you to speak with the staff at your local store for assistance -- I have confidence they'll be able to help you out.
Thanks for your interest in the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked and best buy account problems

I purchased gamer's club unlocked on 12/22/14 online and went and had it activated in-store on 12/30/14, i did not receive any indication through email or on my account page that gamer's club unlocked was tied to my account, no expiration date showing i am a member no anything to indicate that it actually was activated and tied to my account. Also i did not receive the welcome coupons that were supposed to be given out. If you can provide me with any information to validate that i received what i paid for that would be most appreciated and let me know where my coupons are that would be great. Additionally when i call to find out about the best buy rewards on my account the automated system has 883 points listed for my account hte website says 117 so whats going on here so far i havent been happy with the system and service in place for these programs.

Hello kbirth,
I'd like to start by thanking you for joining the Gamers Club Unlocked program!
I'll be happy to see why you haven't received a Welcome Packet and why it isn't reflected on your account.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked frustration with activation

I ordered a GCU online, 12/26. It got lost in the mail and they had to ship me a new one. A few days after receiving it I brought it in to activate it. They peeled back the yellow sticker and scanned it. It said the card had already been activated. So I went and picked out a game. Rang up full price. Put it back. Called best buy customer service. They weren't helpful. Called again the next day, nothing. Went back a week later thinking it may have been something that needed time to activate. Nothing still. Called up customer service again. Had them combine an old account and my current one, just in case there was some confusion somehow. Went to buy Evolve...full price. Want to buy, the order...but I know what it's gonna say.
Dunno what to do now, it sounds like my card was activated to another account, but no one seems to be able to track it. My bb acount is the same as the email for my profile. Any help would be great.

Hey blindpiggy,
Thanks for signing up for Gamers Club Unlocked. We're pleased to have you on board, and I am sure you will love the new benefits being an Unlocked member will bring to your gaming experience.
I have reviewed your account and I do see where a secondary account was merged, but the active account is showing Gamers Club Unlocked. I believe that when the merge was completed that the secondary account, which had received your Gamers Club Unlocked account, was transferred into your primary and therefore your Unlocked status was also transferred. You should be able to use your Unlocked discount on your next purchase in-store or at BestBuy.com. Please let us know if you have any additional questions or concerns.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked never showed up on my account

I purchased an Xbox One on 9/10/2014 during the promotion that included 2 years of Gamers Club Unlocked. Like many others, this did not get applied to my account. I received an email on 9/30/2014 with a coupon to redeem for the Unlocked membership. I took this coupon in on 10/12/2014 and gave the coupon to the cashier while purchasing a controller and a game. She processed the coupon during the transaction (or at least scanned it, I didn't note if she followed the instructions on the coupon). I asked about the 20% off for the game and a manager did a price match at customer service.
I then went in on 10/29/2014 to purchase a new game. Before going to checkout, I went to customer service to ask if they could check on my Unlocked status since it never showed up on my online account. The manager assured me that I was a member of Unlocked. I then went to purchase the game and no discount showed up. The cashier voided the transaction and had me go to customerr service to make the purchase. The manager processed the transaction and did a manual price adjustment for the 20%.
This evening I went in to purchase a new game and again went to customer service first to check on my Unlocked status. The customer service rep told me that there was no way that they could check my Unlocked status and was quite confrontational when I noted that someone had checked my status when I was in the previous week. When I asked if someone else might be able to check the status like the other person did she stomped off an waved another rep my way. The new rep also stated that they could not check my Unlocked status, but she did consult with the manager who told her to just do a price adjustment for the game. He told us that they always have to do the adjustment since the Unlocked rarely shows up during a purchase.
Long story, but I need to find out how to get Unlocked attached to my account. I really don't want to have to go through the expalnation and wait at customer service every time I buy a game. I assume that I've also missed out on some 2X points.
Thanks.

Hi rkrlzj,
Thank you for taking the time to sign up for the forum. You should not have to double check that your Unlocked membership is attached to your My Best Buy™ account every time you decide to make a purchase, so I can understand if you are starting to perhaps feel a bit frustrated. Let me take a look at your account and see what I can do to help.
The Xbox One console that you purchased on 9/10/2014 was eligible for a free Unlocked membership, which is why you received an email with a coupon for a free membership. If the store followed the instructions on the coupon, then your Unlocked membership should have appeared in your My Best Buy™ account within about 24 hours. From everything that I can see, it does not appear an Unlocked membership was attached to your account.
With that being said, I am going to send you a private message so that I can go over your My Best Buy™ account with you and to see what can be done about your Unlocked membership. You can check your private messages by logging into the forum and clicking on the envelope at the top of the page. As far as missing 2X points, that benefit is included with the basic Gamers Club membership, so it does not appear you are missing any points.
I hope you have a great day and game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

[Petition] Gamers Club Unlocked 20% off not on digital purchases.

Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

Hello Amirnawaz786,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. We appreciate your passion and desire to share your feedback with us.
As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations. That place is called IdeaX, and we want to hear from you.
In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated. In other instances you can definitely start a new thread and let your voice be heard.
Hit the link below to check it out.
IdeaX
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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Price adjustment problem with gamers club unlocked

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