Price change after invoice receipt

Hi All,
I am pretty new to SD and was wondering how this scenario would best be handled.
Customer has ordered and received. He receives invoice and realizes his price was incorrect (in this case, to high). We decide to extend the concession to the customer and resubmit the invoice with the corrected price. What is the best way to handle that in SAP?
Thanks in advance!

Hi
If the price is incorrect then you have to go for INVOICE CORRECTION REQUESTS doc type.
Invoice correction requests doc type is RK.
this doc type is used to raise the credit memo if the price is wrongly charged to the customer or if the quantity received by the customer is less when compared to the invoice quantity
to nullify this we use invoice correction request to raise the credit memo.
Ex1 : price wrongly charged
billed quantity - 10
actual price billed - 100
new price -95
so the price variation is Rs.5/- . so to nullify this we use doc type RK where in we enter the new price and at the invoice we get the credit memo for the difference amount
Ex2 : Quantity wrongly billed
acutal quantity billied in invoice - 10pcs
customer received quantity - 8pcs
so here also there is a variation of 2pcs for this 2 pcs we enter and we raise the credit memo.
when you create a order with doc type RK with reference to invoice no .you get 2 item categories G2N & L2N. go to L2N line item and if it is price change the pirce and if it is quantity change the quantity.and when you raise the invoice you get the credit memo for the difference price or qauntity.
SAP has delivered RK doc type mainly with the intention to create these differences only , but there could be scenarios where you have to raise debit memos also .for that you dont have doc type .so copy RK doc type to ZRK. and change in the copy controls also. and in the item category L2N . you have the sales doc type as K which is cerdit memo . now when you create a for debit memo. change it to L and put MRP type as D. even for standard also plz check while creating these settings in the item category L2N
Regards
Srinath
Edited by: sri nath on Mar 21, 2008 5:25 AM

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