Price Changes from 5 January 2013

BT Broadband Option 1 increases from £17.80 to £18.85
BT Broadband Option 2 increases from £22.50 to £23.80
BT Broadband Option 3 increases from £26.80 to £28.35
BT Infinity Option 1 increases from £21.00 to £22.20
BT Infinity Option 2 increases from £26.80 to £28.35
The standard line rental price increases from £14.60 to £15.45
The Unlimited Anytime Plan increases from £4.90 to £5.15.
What if I'm unhappy with the price changes?
We're sorry you're are unhappy about how the price rises affect you and would rather that you stayed with BT as we believe we offer fantastic services and products. We've kept a number of our key prices frozen since December 2011 and will be freezing many of our prices again from the 5 January 2013 until 2014 at the earliest. However if you contact us directly within 10 calendar days of receiving our price change notification you may cease your services without penalty.
Well I for 1can not afford to pay anymore than what I'm paying so I'm off.

It's lunacy.
Just had "the email" myself and I'm wondering just how many millions BT must have spent in their fight with SKY for advertising that customers come to BT for phone, broadband and vision and how many, including me, will be staying.
I can't afford these price hikes. We are in a recession in the UK - or hasn't BT noticed?
Going to have to change provider. Shame on BT to them and to the customers who have already been paying a lot more than the competions prices - and I wonder how they will explain the (massive) migration from BT to other providers in January to the shareholders
I am going to apply for my MAC in December, so I am not in the pile up!

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I have never received any notification of price changes and to my surprise, they they are on my latest bill, including a charge for Caller Display that previously didn't cost me anything.
Now don't get me wrong, I understand the commercial aspect of rising charges but, on the flip side, I also understand the responsibility of the vendor to ENSURE that their customers are advised and not just to say "We've been making every effort to ensure that everyone got full notice of the price changes well in advance. We sent notification to you personally in October and November 2013 via Update magazine (included with your bill), or via emails (from [email protected]) or letters."
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Solved!
Go to Solution.

I had a lengthy, heated and quite extensive exchange with a Billing Manager today who finally agreed that I had not been notified if the email they apparently sent to my BT email account remains unread.
In light of this, BT have now reverted my most recent bill back to pre-increase prices and I have cancelled the caller display option that was previously free.
Thank you all for your comments. I managed to resolve this by good old fashioned logic and knowledge of criminal and contract law and finally, perseverance. Feel free to contact me when you need to complain next !!
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