Price Increase - Cancellation rights

So, we all know the price increas is happening but how do we actually go around cancelling the contract free of charge?
Also reading from the forums the prices are fixed if you're in an 18 Month contract, which I am.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

jlh478 wrote:
toekneem wrote:
ryant704 wrote:
Also reading from the forums the prices are fixed if you're in an 18 Month contract, which I am.
Unfortunately that is incorrect. As long as you are notified, prices and any VAT increase can be applied. That is the reason why you are given the option of cancelling your contract.
Why don't they mention that option on the email they send? I suspect 98% of all BT customers have no idea they can cancel within 10 days of being informed.
As I have binned the email I cannot say one way or the other if any mention of "what you should do if you do not agree with the price increase" was in the email.
It definitely is in the Terms and Conditions of your contract, but then 98% of customers never read them.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

Price Increase Cancellation Help?

Hi there,
To cut a long story short I am un-happy overall with the service I get from my BT infinity service and am not paying any more for this "super fast broadband" and am aware that I am within my rights to cancel my contract without penalty due to the 2013 price increase (you god send!! Been trying to get out of this contract for a while!! Poor service overall un-happy customer).
So my question is this, as I have not received any e-mail or letter from bt to my knowledge (if they sent it to my email and it goes into junk it gets automatically deleted) and am worried they will not actually send it directly to me; I have read stories of this happening and customers not being able to get out of their contract due to BT insisting they did despite not having no proof.
So can I phone up and cancel my contract now over the phone as I have just read the price increase on BT's website which in effect is notification of the price increase?
Please can so one please explain this to me?
Thank you

markymark1988 wrote:
I did call them and they said they are sending emails from the 1st Sept they told me in order to cancel it has to be within 10days of receiving email and I would need a unique code reference from the email to give them (I get a feeling he is having me on a bit anyone know if that's true?).
I have received the email and the bit about a unique code is absolute nonsense. There is no such thing. The actual content of the email can be seen here (without your own account number):
http://epidm.edgesuite.net/BTEM/0812/2054860_BTC_Project_Beech_Q2_12_Email/BT_Voice_Non_Consenters_V...
The link at the bottom of the email leads here for the detail:
http://www.bt.com/static/wa/account/callchanges.html?s_cid=con_email_Ogilvy_120903_1163_Voice-Notifi...

DVR PRICE INCREASE--NOT RIGHT

>Post deleted as this is the incorrect forum for a DVR question. Please click the link to head to the residential forum. Verizon | Forums and Blogs - Verizon Community - Verizon | Forums and Blogs - Verizon Community
Message was edited by: Verizon Moderator

This is the Verizon Wireless Community. I think you are looking for the Verizon Residential Forums. http://forums.verizon.com/

Price Increase - not allowed to cancel COMPLAINT

I am currently speaking to Nidhi who told me that I wasn't allowed to cancel my services due to the price increase (my notice was part of my online bill - and I couldn't read it as it was the Welsh version!!)
After telling her that it quite clearly states on the website that I CAN she tells me I've misunderstood the wording and I'm in a contract which I can't cancel!!
After stating that I will stay on the phone to 9pm to speak to her supervisor to clarify the situation if that's what it takes, as either the website or herself is lying.
After a quick 'confer' with a colleague I've been put through to the team to cancel my services.
Is this customer service acceptable? Bullying your customers into staying with you?
I already have a hefty complaint going to BT regarding my excessive and unexplained broadband usage for September. This will be getting added to it.

jipjon wrote:
Hello,
This is just happeneing to me too. 20GB average for 18months then I renew my contract for another 12months on 8th September and surpirse suprise 50GB used in September and already 7GB in first two days of October means I'm heading for over 100GB this month! Wow. If it is not a scam of sorts they are not taking responsibility for any problem.
I'll keep asking the questions of them and showing them the evidence my end but unless they look at their end what can we do? Like others I've just renewed so feel trapped with this for year. Vert stressful and a shame as had great experience for my intial 18 month contract.
But has nothing to do with a price increase;
Re: Price Increase - not allowed to cancel COMPLAINT
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Price increased with no explanation. trying to cancel now and can't get in touch with support.

how can i cancel my account? the price increased and i have no idea why. i want to cancel account and can't get in touch with anyone in support. my account shows that i have a free cloud membership ... so nothing to select to cancel ... but I've been using for more than a year AND getting charged to credit card for more than a year. Anyone know what the hang is going on and/or how to cancel?
thx

The monthly charge was $30/month for the first year and went up to $50/month or something similar so the price increase was not without explanation you’ve just forgotten about it or never read the small print when you signed up, which is understandable.
Not having an active subscription could be that you’ve already successfully cancelled the plan, somehow. The important thing is whether you can see any billing and/or payment transactions associated with your AdobeID, and whether you’ve been getting monthly e-mails when each payment is made or when the subscription renewed—like I do.
It’s the weekend in the US. You may have more luck with this sort of issue during normal business hours weekdays in the US when the most Adobe staff are at work in the US. I mean if there was some sort of data-glitch for your account then weekend staff in India may not understand enough about how everything works to get it figured out. At least you got some answers and it being an introductory price.

Can someone from BT explain price increases?

Can someone from BT explain the price increases?
Yes I know about the VAT going up to 20% but from £6.99 to £7.20, VAT increase on £6.99 rounded up is 0.18p, so where does the extra increas come from? Also why werent we informed of extra increases on top of the VAT increase?

Whooa! Price increases? What price increases?
Listen,
And I do know what I'm talking about here...
No company can increase it's prices without first informing it's customers of the increase.
And giving them a very advanced amount of notice (usually 3 mths).
You know why?
Because it's illegal.
I've not had a letter informing me of an increase in prices. Or an email.
You see folks,
When you sign-up for a service, you enter into a contract with the service provider. They agree to provide you with ABC for cost XYZ.
But, this is a two way street. They also enter into a contract with you.
To provide you with ABC for cost XYZ. And they cannot change the terms and conditions of this agreement during the length of your current contract.
Including costs, unless they give you written notice of the increase and also allow you the right to cancel, because of the change in the terms and conditions.
An example -
Sky
(and I'm not having a go at Sky, it's just the most relavent instance to this case) -
Sky charge a fee for viewing HD.
And if you paid it, you could access ALL HD CHANNELS, irregardless of the channels/viewing packs you had in SD (except premium, like sports and movies).
Then last year, Sky changed it, to you could only view the HD channels you subscribed to in SD.
AND they got BATTERED by complaints from people in mid-contract.
And, If people complained vociferously enough, They got their HD channels back. ALL of them.
Because their not allowed to do it.
As govenanced by English contract law.
(Oh, before you ask, no, it doesn't matter if you live outside of England, but within the UK, it still applies, as BT use English contract law for their terms and conditions).
Rank - Mostly Harmless.

Multi-Room DVR price increase

Just received a letter from Verizon stating that on 7/15/12, my 3 room multi-room DVR package will increase from $29.99 to $33.97. In the letter they said, "We are working right now to build a more exciting product, with even more TV channels in HD and new equipment in the home to allow you to view your favorite programs on all your screens". Does anyone have any idea what these exciting new features are and what new HD channels are they referring to? You would think they would roll out these new features and channels before increasing the price.

I called them about the price increase to find out the reason...the girl re-read me the message that appeared on my bill stating that they are now charging $2 more per box, so when I said, ok so the price just increased for no reason? And she said, yes ma'am. Nice... why did I sign a contract?

Price Increases from 1/12/2014

Just received a letter and leaflet from BT detailing the price increases.
Are BT trying to make pricing so complicated that we will not be able to understand them?
They are introducing an additional line rental called Line Rental Plus which will have additional facilities and cost an additional £2 a month. Those who are not paying by direct debit will be transferred to this package with no choice. They are however ending the £2 processing fee for those nor paying by direct debit. Seems to be a con way of charging those not paying by direct debit more!!
I can not find any mention in the letter or leaflet about Caller Display. When the price increases were published last year a charge for Caller Display was introduced but it remained free if a new 1 year contract was taken out.
Looking on BT website I can find no mention of charges for Called Display other than last years announcement.
So what is the position this year? Are there charges for Called Display and if so where can we find details?
Regards
Peter

Companies like BT have been over-complicating their prices for years. What bugs me about the letter is that it's personally addressed to me, yet only lists some of the price rises that apply to me. I then have to visit their web site to discover the rest of them. Even that's not totally transparent, as I have to follow another link and enter my account details to find the last few price rises. There may be a lot of surprised customers in December who find that their bills have gone up by a lot more than they were expecting.
The caller display is still free if you agree to a 12 month phone contract. So when your current contract ends, they will start charging. You then have to agree to a new contract to get it free again. It's BT's trick to lock customers into endless rolling contracts that you can only get out of once a year - or twice when you count the option to cancel whenever BT announce their latest price rises.

Price increases: the last straw

I've been very happy during my years with BT, but this month's price increases are the last straw. Does BT management realise that someone with BT BB Option 1 (10Gb/mth) plus line rental and unltd calls can have the same features with 40Gb month fibre for the same money? I considered leaving for another provider until I saw the termination charges which are increased by 70% from tomorrow.
Every business needs to make a profit and BT's investment of £zillion in sport has to be paid for, but I'll not be contributing. When my contract ends this summer, I'm off.

I understand that, thanks, but if I did cancel and move do you really think BT would refund half a year's line rental which I paid in advance last July? Otherwise I would have gone straight away. Since posting yesterday I have found that two of my neighbours and one relative have moved to other ISPs. Sadly all say that BT has become too greedy and even sadder, is not to be trusted. And no, I'm not moaning, my service is running well and I have never had complaints with BT ... apart from the cost being 50% higher than I could purchase with other ISPs.

Itunes price increase?

so when did they decided to raise the price of songs..mine are showing some at 1.29 each..anyone know why?

Let me clarify several thing that are mentioned in this thread. First of all the only songs that show a price increase are the iT Plus songs from major label, EMI, that are DRM free & in an upgraded format. EMI is the only record company so far that has agreed to sell these types of downloads through iTunes, thus the limited availability. If the artist is not signed with EMI, then their specific catalog will not be available in the iT Plus version. The iT Plus songs are still available in the $.99 version. If you are not interested in the iT Plus songs, you have probably inadvertently enabled iT Plus in the store. To disable, go to your store account by clicking on the icon in the upper right of the main store window, the first section of your account setting will allow you to disable iT Plus. Hope this helps.

Recent price increase

My latest bill dated 21/2 and covering the period 21/2 to 20/5 for a unlimited weekend plan also includes a 100% refund in respect of the charge on the previous bill, 1/12/14 to 20/2/15 when the cost was £15.99 per month and then a recharge of that period at £16.99 per month, producing at addition change of £2.67. The plan increase was from 1/12/14
Clearly this is a small amount and I do not wish to appear pedantic but its a retrosepective increase and seems to me to be a breach of contract law.
I have no issue with the price increase as such but given the dates above I believe that the increase should only have been effective from 21/2.
Having paid for the period 1/12/14 to 20/2/15 in good faith I do not want a refund. The "contract" for that period is a done deal. Offer, acceptance, consideration and payment and all that stuff in place. I cannot see how BT can expect people to pay in advance take the money and then 3 months down the line seek to charge more.
If BT think they are able to terminate a payment already made and then recharge at a higher rate 3 months in arrears whats' to stop them going back 6 months, a year even 3 years.
I called BT earlier today I was told that nothing will happen because no other customers have objected.
Maybe I am missing something here but BT's actions appear wrong.
If another member of the forum or a BT moderator could enlighten me I would be very grateful
Paul

Their billing system is over-complicated, and extremely confusing, but I don't believe it was wrong.
All customers were notified of the increase in September or October, and given the opportunity to cancel their contracts without penalty. Anyone who hadn't notified BT of their intention to leave by late November would be deemed to have accepted the new contract.
At the beginning of December, BT continued to bill customers for advance charges at the old rate even though the prices were rising during that period. This means that most/all of their customers underpaid what they should have, and ended up owing BT a few pounds.
In the next bill, BT added a correction. They refunded the under-charge from the previous bill, then re-charged at the correct rate. This is why the January bills were higher than normal.
The end result is that everybody has ended up paying what they should have, just with part of the bill delayed for a month.

Monthly prices increases in crosstab

Hello all,
I am currently developing a DESKI report that will tell me in which month a supplier has put through a price increase and what the value of the price increase is (%), by product reference (SKU).
The data provider pulls in the following fields from the universe:
- suppliername
- SKU
- SKU description
- Period (format is yyyymm)
- purchase price
I have also put prompt conditions on suppliername and on Period to run the report on specific suppliers and timeframes.
I have been trying to do this in a crosstab, with the Period running across the top.
For the price increase I need a formula that calculates this:
(Price (current month) / Price (previous month)) -1
This doesn't work in a crosstab however, because I can't create a formula that 'looks up' the price of the previous month
Any ideas?

Alain,
I think the formula should look like
=(<price> - Previous(<price>)) / Previous(<price>)
Cheers,
Harry

Detail of legacy license and future price increases

Legacy Licence:
I currently have a licenced retail copy of Photoshop CS6 that would allow me a reduce rate for 12 months membership of Creative Cloud.
If I took up this offer and in 12 months time decided not to renew Creative Cloud membership which of the following happens.
1. I can re install (or re-enter the code of) My old Photoshop CS6 and continue to use it on my desktop and laptop just as now
2. Taking up the Creative Cloud offering terminates my license in some way to use my retail Photoshop CS6 and I will not be able to use it.
Future price increases:
Have Adobe released a statement detailing how they propose to increase charges for Creative Cloud in future years?
Which of the following is true:
1. Increases will be in line with inflation with no sudden large price hikes.
2. Adobe do not rule out larger than inflation increases in cloud membership
Hope these questions dont sound too paranoid, a clear answer to both these questions will help both myself and my clients determine their response to Creative Cloud membership.
Stephen Johnson
http://www.copyrightimage.com/

Hi Ken,
Thanks again for the rapid reply.
I do appreciate that you may not be in the loop on this but it is a concern for myself and my clients.
The good news is that upper management will know as its their duty to plan for such things. They may decide not to let me or you know what those plans are in which case we would need to infer the likely reason for non disclosure.
Lets not run ahead of things however!, I think it only fair to allow management time and space to answer this question.
Just to clarify: current and future pricing was top of my mind when I saw the Creative Cloud offering, future price increases were a concern for some of my clients also, it is not a trivial question and is best answered by someone who does determine pricing plans. It will significantly influence the decisions of myself and my clients (and no doubt many other users) if we can get a clear understanding of price increase principals for Creative Cloud.
Many thanks
Stephen Johnson
Copyrightimage Ltd

How to handle effect of sales price increase in already invoiced sales

Our customer is dealing with parts made by metal.As metal prices are fluctuating, Customer need to raise prices of products.In some cases as the customer of customer take time in approval of prices increase, when our customer receives approval from his customer, he generates supplimentary bill, which is actually the price difference between old price and new price.
The issue is in this scenario, material movement is not involved, so in SAP B1 if we take the same item which was supplied to customer earlier, then inventory will not allowed.
Request to suggest the correct process to record the accounting and tax effect in case of price difference case.
Samir Gandhi

samir,
Direct Solution,
1.Reverse the ar invoice by ar credit memo.
2.Create a new delivery for customer with new price.
3.Raise ar invoice.
There is a work around as below,
1.Create a excisable item master as Item Code Supp.Inv.
2.Do goods receipt for item with qty as 1 and unit price
as total price difference(for all items) post good receipt to inventory account (to inventory account impact happens in case of delivery).
3.Do delivery for customer with qty as 1 and price difference
as unit price and with reqd. excise tax code.
4.Do Outgoing ex. invoice frm delivery
5.Raise ar invoice frm delivery.
Hope this solution will solve the problem.
Jeyakanthan

Which of the planned price increases will apply to...

Plenty of stories in the newspapers about the above inflation price increases that are to come into effect from 01/01/2014.
But they don't say which price increases will apply to customers on BT basic, the reduced rental cost social tariff as described in http://www.bt.com/includingyou/bt-basic-what-you-get.html
Can anyone from the BT care forum say what increases BT Basic customers can expect. For example will BT basic customers also be charged for the privacy at home (caller-id) feature if they already have this on their line ?

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Price Increase - Cancellation rights

Similar Messages

Maybe you are looking for