Price increased with no explanation. trying to cancel now and can't get in touch with support.

how can i cancel my account? the price increased and i have no idea why. i want to cancel account and can't get in touch with anyone in support. my account shows that i have a free cloud membership ... so nothing to select to cancel ... but I've been using for more than a year AND getting charged to credit card for more than a year. Anyone know what the hang is going on and/or how to cancel?
thx

The monthly charge was $30/month for the first year and went up to $50/month or something similar so the price increase was not without explanation you’ve just forgotten about it or never read the small print when you signed up, which is understandable.
Not having an active subscription could be that you’ve already successfully cancelled the plan, somehow.  The important thing is whether you can see any billing and/or payment transactions associated with your AdobeID, and whether you’ve been getting monthly e-mails when each payment is made or when the subscription renewed—like I do.
It’s the weekend in the US.  You may have more luck with this sort of issue during normal business hours weekdays in the US when the most Adobe staff are at work in the US.  I mean if there was some sort of data-glitch for your account then weekend staff in India may not understand enough about how everything works to get it figured out.  At least you got some answers and it being an introductory price.

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