Price was charged for free game listed in appstore

I installed  game called "Clumsy Ninja" which was shown as free in appstore, but it was charged 60 rupees for the purchase when i proceeded with installation.
Expected Results: Free game from appstore should not have been charged.

Hey there prashant2894,
It sounds like you installed a free app and were charged for it. When you get the email receipt for the purchase I would recommend using this article to report an issue to our iTunes Store support:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Similar Messages

  • I keep getting charged for free games

    I am always trying to get charged for free games??

    Are you asking this because your Apple ID password is requested before downloading the free game?
    Downloading any app requires the password. Also required is a payment method filed with Apple. For free apps, games included, you will not be charged.

  • Charge for free game

    Can someone please explain to me how you get charged for downloading a free game. I downloaded a free game for my child....look at my account and I was charged for it.....Is there a cust srv acct that I can call or email...thanks

    Are you sure you were charged for the game?
    Did you look at your purchase history to see if there was a charge?
    It was likely just an authorization hold and will be reversed.
    http://support.apple.com/kb/HT3702
    Itunes support is:
    http://www.apple.com/support/itunes
    or you can report the problem as such:
    http://support.apple.com/kb/HT1933

  • I was charged $10.97 for free games when it is supposed to be free then why was i charged? I didn't know when it says free then end up getrin charged isn't right. So therefore i would like to get my refund back to my account for

    I was charged for supposed to be "free games" atleast $10.97 and i didn't know that i will be charged and if i knew i would not downloaded this games. So therefore i would like to request for a refund. Thanks!

    You will need to contact apple. You can scroll to the bottom of the page and hit contact us.

  • TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?

    I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?

    You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
    If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
    Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged for a book in the istore but it did not download.  The free sample of the book is there but not the complete book.

    I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3.  I downloaded the free sample first.  Then I tried to buy the complete book, but it did not download.  Only the free sample is there.  How can I get the full book?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I buy a game with a colombian credit cart ,when I accept the purchasing of the game the price was charger to my account but in iTunes the purchase was declined what can I do ?

    I buy a game with a colombian credit cart ,when I accept the purchasing of the game the price was charger to my account but in iTunes the purchase was declined what can I do ?

    Hi camilogalindo,
    Welcome to the Support Communities!
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    Judy

  • HT3702 Why do I have pending charges on my bank account for free games

    I have pending charges on my bank account for free games ? Whys that?

    Have you made in-app purchases in the games ? Though the games may be free to download some then allow in-app purchases to unlock extra features or levels etc.
    And/or did you add or change your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - read the page that you posted from for more info.

  • I bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

    i bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

    Can you provide a link to the offer?  Was it for the iTunes Store, the Mac App Store, or an Apple Store (retail)?
    You were charged for what?  You made purchases in advance of having a voucher?

  • Hi I purchased some bingo bash chips on1/6/2013 it was 100 chips for $7.99 I see was was charged for the chips , I went to play the game tonight I only received 11 chips.

    Hi I purchased some bingo bash chips on1/6/2013 it was 100 chips for $7.99 I see was was charged for the chips , I went to play the game tonight I only received 11 chips.

    I can completely understand your frustration...and I wish you the best of luck.  But as a Finance Manager, trust me, a person with great credit taking a ding on their report for an amount of such will have a heck of an impact...more than you probably are aware of.  Will it stop you from having credit extended to you...probably not...but it will have a significant impact on your score and 99% of all lending institutions don't rely on human eyes to view a credit report...it's all automated.  A credit score is assigned and an interest rate it reflects such.  Very little a human can do to get it altered...trust me, I know.
    Fight a good fight with VZW if you so desire...but don't take a perfect credit score and ruin it over this situation.  Even if VZW at some point corrects this issue...getting a TransUnion, Experian, and Equifax to correct an error is tough...really tough...you'd probably have better luck finding a ship at an airport than having them actually correct an error.  I know $7K is a lot to hand over...especially if you're unsure of getting it back...but as crazy as it may seem, and I know it does, excellent credit takes years to build and only 1 bad month to ruin...and it lingers for YEARS!  Again, good luck!

  • HT4009 i was charged for an app that said free...what do i do?

    i was charged for an app that said free..what do i do?

    http://www.apple.com/support/itunes/contact/

  • HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

    My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

    Contact Apple at:
    https://expresslane.apple.com/
    Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

  • I was billed for two game purchases I did not buy.What should I do?

    Hello, I received an email receipt from iTunes Store which shows that I was billed for two game purchases I did not buy.What should I do?
    It was "Brothers In Arms® 2: Global Front Free+, Medal Pack 3" by Gameloft 6.99 twice. Total charge 13.98.

    Contact the iTunes store, also see:
    http://www.apple.com/contact

  • TS1424 I was charged for a download I didn't receive. Where do I get this corrected.

    I was charged for an iTunes download I didn't receive.  How can I get this corrected?

    You can download the item again for free.

  • TS1424 Charged for free app

    On 06/08/12 I was charged for an app that had said free (the app is accoustic ruler.)  what is going on apple?

    These are user-to-user forums, you are not talking to Apple here. Did you make an in-app purchase in it, or did you add/amend your credit card details on your account ? If you changed your card details then is it $1 - if so then it's probably a holding charge which should disappear with a few days.
    I can only see an Acoustic Ruler Pro which is a paid-for app (?)

Maybe you are looking for

  • Performance issues with Bapi BAPI_MATERIAL_AVAILABILITY...

    Hello, I have a Z program to check ATP which is working with Bapi BAPI_MATERIAL_AVAILABILITY.... As I am in the retail system we have performance issues with this bapi due the huge amount of articles in the system we need to calculate the ATP. any  w

  • [TUTORIAL+KB] How to create an EML export mechanism in GW8

    Hello there folks! I'm pretty new to the topic of C3PO, GW and all the Novell stuff and one of my tasks was to "code an export mechanism for GW8 thats lats us save e-mails to our storage system". Ok, that was a hammer. But wrapping my head around it

  • Importing Word docs from RH for Word X5 - out of memory error

    I've tried a few times to import 537 Word docs (2,974) from a RH for Word project (RH X5 for Word, CHM output) into a new RH HTML 5 project. Each time, RH HTML "hangs" and I've seen "out of memory" at least once at the very end. The original RH for W

  • Maximum number of the "records" in: Aggregated bill and payment handling

    HI, currently we are dealing with proposal and design of processes/settings in area Aggregated bill and payment handling among distributor and suppliers. Do you have experience and/or knowledge with maximum amount of records in related processes , li

  • Foreign and Local currency balance difference in GL

    Dear All, I have a GL for Bank in which entries are posted manually through F-02. GL is maintained on company code currency (Say INR). The transactions posted are in foreign currency  (ex USD). when we check the balance of the account in FBL3N it is