Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

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Organization Data for Service Orders and Service Confirmation

Hi,
Whenever I create any Service Order or Service Confirmation, the Organization Data is automatically populated.
My doubts are :
1. Is is mandatory to provide Organization Data for Service Order/Confirmation Creation ?
2. What/ Where are the customization for the Organization Management for the above scenario ?
Thanks and Regards,
Samantak.

Dear Samantak,
org determination should only be made, if you have customized it.
So please check which org. data profil has been assigned to the involved transaction types (in SPRO Define transaction types).
And what the profil does (the rule behind) can be found also in SPRO
- Master Data
- Organizational Management
    - Organizational Data Determination
      - Change Rules and Profiles
         -Maintain Organizational Data Profile
Please check the documentation there!
Regards, Gerhard

Dectivate pricing condition for sales order not service order.

Hi,
We are on ECC6.0 and CRM5.0
I need to add new condition type to the existing pricing procedure.It should be activtaed only for service orders and not for sales order.I can achive this by adding new requirement in pricing procedure to limit this condition type based on order type.
Example: if KOMK-AUART eq ORDER_TYPE.
sy-subrc = 0.
But I don't want to do this,because I would need to change this requirement everytime I add new service order type.
Is there any field in Pricing structure KOMK bu using which we can achieve this. ?
Please suggest any other idea by which I can achieve this
Thanks
Dona

Currently ,we have one pricing procedures for both the scenarios...
We control if the perticular condition type to be active or not by writing a requirement which checks the order types.
This has been done this way because we built the pricing procedure in ECC and tranfer it to CRM.Also we donot have service orders in ECC.
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Datasource for Maintanance Order and Service Activity

Dear Experts,
I have a requirement to create report to show cost of services used in Maintanance order.
For the same I want a datasource which gives Maintanance Order and Services against each Maintanance Order.
Can anyone tell me which standard datasource I can use for the same?
Regards,
Nirav Shah
Edited by: Nirav Shah on Apr 6, 2009 8:55 AM
Edited by: Nirav Shah on Apr 6, 2009 10:45 AM

Hi,
depends on the settings in Source System.
Usually you can gen structural information out of the LIS extractors 2LIS_18*.
In most cases the costs ar processed in CO-Overhead-Management.
Check Extractor 0CO_OM_OPA_6 with CO-Number (0COORDER) = Number of Service-Document.
If you get all required data by this depends on the settings in Source System.
Probably you've got other CO-Applications (Like ABC or WBS). Then check in these Applcations for other extractors.
hth
Cheers
Sven

Creation of service order and service notification

Hi guys,
Please any one help me how to create service order through service notification, and explain me the process.This is very urgent for me kindly help the same.
Reg
Eswar
[email protected]

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Service Orders and Service Entry Sheets

Hi
A quick check.
May i know how to confirm the Service Order is Closed.
Also, how to migrate Service Entry Sheets.
Appreciate your response...
Kind Regards,
btanuji

Hi,
You can assign the service master records administered in your company to different groups, according to their usage. Such a group is described by the service category.
To characterize the service categories in more detail, the latter are assigned an organization status. The organization status indicates the areas in which service master records are used.
For example, units of your company may use services provided internally by other units of the company, or procure services externally (from other companies). Your company may also provide services for others.
AS01: If you select this the service master data is at basic data level. That means basic data about the service will be depicted here.
AS02: Service master stored at basic and CO level. To maintain the information at CO level this organizational status is required.
AS03: Service master stored at basic plus purchasing level. For procurement purpose(MM), THIS LEVEL is useful.
Create a po with service activity number in me21n with account assignment category K & and item category D.
For the SES, the creation date would still be same. Only field ESSR-BUDAT (posting date) would get changed.
That shouldn't be a problem, since you would know anyway when the SES was created from ESSR-ERDAT, the SES creation date.
Also the last change date would also be correctly updated.
You have another field Doc Date ESSR-BLDAT which records the date the SES was posted
Thank's
Raj

Different Pricing Procedure for Sale order and Billing Document

Hello Experts
As per scenario,we create Excise Invoice (T-Code J1IIN) on Basis of Proforma Invoice.Proforma Invoice and Excise Invoice follow Pricing from Sale Order.AS per pricing Some excise condition types are get update in Proforma and excise Invoice.
AS Per Customer Payment Confirmation we Create Export Billing Invoice (T-code VF01) on basis of Outbound delivery.
Issue -: AS per export Billing Rule we don't want to update Excise Condition type in Export Billing Document,and at same time it should not create any accounting entries for same condition type. we Dont want excise Duity in Export Billing Document as Export Billing Doccumnet aslo Follow Pricing procedure of Sale order
Should i create new Pricing procedure or what other things to solve above issue.
Please help me out
Thanks and Regards
Pash@SD

Hello,
The key to your requirement can be maintenance of Excise condition type with proper access sequence and accordingly maintain condition record for them.
You create an access sequence with following access:
- Country / Plant / PlntRegion / Region / Price grp / Mat.pr.grp / Materia
- Country / Plant / PlntRegion / Region / Price grp / Mat.pr.grp
- Country / Plant / PlntRegion / Region / TaxCl1Cust / Mat.pr.grp
- Country / Plant / PlntRegion / TaxCl1Cust / Mat.pr.grp
For export maintain condition record based on any key combination, say for
Country / Plant / PlntRegion / TaxCl1Cust / Mat.pr.grp - Tax % - Tax Code
FR / 1000 / KR / 03 (EXPORT) / 04 / 0% / V1
I hope this can assist you.
Thanks & Regards
JP

Service order and service notification

Hello folks ,
could someone let me know please if ther's an BAPI or other way to create service order with a reference to service notification so that when calling the BAPI or function mudole to create the service order its get the entire data from the reference of the service notification .
example of this situation is when executing IW52 transaction nd from the main screen of change service notification a button of service order takes the data from the service notification to the service order .
Regards,
Hertzel.

Hi,
Please make use of this 2 FM. (You have to use both the FM ).
"QM06_FM_TASK_RMA_ORDER_CREATE" and
"QM06_RMA_ORDER_CREATE".
Hope this will help you.
Regards,
Smart Varghese

Difference and processes between Service Order and Service Notification

Can somebody please explain the difference if both are needed, only one is needed, and what each is for?
Thnks!

Hi Dave,
A service order contains operations that describe the individual work steps.
A task to perform within a company.
The order specifies:
Which task to perform
When the task must be performed
What is needed to perform the task
How the order costs are to be settled
The following notification types exist in the standard system:
Maintenance notifications, including malfunction and activity reports and maintenance requests
Service notifications, including problem notifications, service requests, and activity reports
Quality notifications, including complaints against the vendor, customer complaints, and internal problems
I hope this is helpful.
Regards
Olivia

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
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Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
APPEND lit_header.
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   lit_header_up-NOTIF_NO    = 'X'.
lit_header_up-FINISH_DATE = 'X'.
lit_header_up-BASIC_FIN   = 'X'.
APPEND lit_header_up.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
         return             = G_return.

Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Different pricing procedures on Sales order and billing documents

Hello All,
I have come across a situation where I will have to maintain seperate pricing procedures for Sales order and the corresponding billing document.
I was just wondering if this is normal. In my previous projects I always had same pricing procedure for the order and the billing.
Please share your experience.
Appreciate your help.
Thanks,
Raj

Hello Friend
This is a very common requirement in many implementations depending on the scenario
Sales order with one pricing procedure The same sales order when goes for billing
Billing document with another pricing procedure
Settings needed
Order type VOV8 has a document pricing procedure Say A
Billing type VOFA has a document pricing procedure Say B
Sales area 1000,10,00 and CPP is 1
OVKK settings is like this
1000,10,00 DPP A, CPP1 Pricing procedure is RVAA01
1000,10,00 DPP B, CPP1 Pricing procedure is RVAA02
The control data in both RVAA01 and RVAA02 is different
In VTFL between your del type to billing type aunder the header that item level The pricing type should be B (carry out new pricing) if delivery related billing
In VTFA betwen your ord type to billing type aunder the header that item level The pricing type should be B (carry out new pricing) if ordery related billing
Now the same sales order will carry PP RVAA01at order level and RVAA02 at the billing document
There can be some business scenarios you want to add some extra discount at the time of billing
That time you have a discount type added in the billing PP so that it is reflected in the billing
This is scenario dependent
Hence SAP has given the option of DPP in VOFA so that by billing documentwise we can differentiate
To achieve this Copy control settings and DPP should be different both in VOV8 and VOFa
Regards
Raja

Pricing date change on service order when creating confirmation.

Hi gurus,
I want to change the pricing date (and recalculate prices)on service order to the date confirmation is created from the service order.I would like to know if this can be achieved by copy control BADI or order save BADI or pricing BADI ?
Please guide if anybody has already achieved this functionality.
Thanks
Dona

Hi Dona,
Pricing manipulation for an order can be done by using CRM_PRICING_BADI.Use the method CRM_PRICING_MERGE, here you can use the changing parameter CS_PRICING_BADI to change the pricing data.
Hope it helps you.
Regards,
Shweta

Delta update for Cube : 0CRM_PRI - Service Orders and Confirmations: Item

Dear experts,
For Cube : 0CRM_PRI - Service Orders and Confirmations: Item
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2. Service Orders: Item Data : 0CRM_PROI
I have done Init upload to this cube from both this ODS.
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How i can initiate delta option for this Cube ? Please update us.
Thanks in advance.
Regards,

Hi,
you can use DTP's to laod data from ODS to cube .. it will take deltas ..
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Regards,
shikha

Pricing date for Service Order and Service Confirmation

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