Primary Email address problems

I want to change my primary email address, but it says I may already have that address assigned to another Apple device. I'm almost positive that I don't. How do I fix this?

Hi kebro,
Welcome to the Apple Support Communities! I understand that you are having issues changing your Apple ID. Does the primary address end with with @icloud.com, @me.com, or @mac.com ? If so, these Apple ID’s cannot be changed. For more information, check out this resource:
Change your Apple ID - Apple Support
http://support.apple.com/en-us/HT202667
- Matt M.

Similar Messages

Primary Email Address Problem

Apologies in advance for the long post.
I could post this query in a variety of locations - MAS/iTunes Store/iCloud - but the area it's actually causing a problem is Apple Support Communities.
For several days I have been virtually unable to log in here because I have to constantly verify/re-submit my Primary Email Address in My AppleID.
Every time I try to login I get presented with the screen saying 'Report Account Issue', telling my to go to 'My Apple ID' to check my details. I follow the link and have to re-submit my previously verified email address. This normally allows me to then login - until the next time when I have to repeat the process.
I've lost count of the times I've been to my My Apple ID, my iTunes Store Account, MAS and edited my ID re-inputting the email address - it just never gets remembered. Seems to forget the email address as soon as I've input it.
I'm in touch with the Community Hosts and the iTunes Store but think I might have a long wait for a resolution. Just hoping that someone here may have some ideas. I may be a coincidence but this seems to have occurred straight after installing the latest version of iTunes a few days ago.
I've tried clearing caches and cookies and deleting items in the Keychain. Tried loggin in from other computers and iOS devices - same problem.
If anyone has got any suggestions on how to make my primary email address get remembered like it used to I'd be extremely grateful.

foolish wrote:
Hi Folks
Have a problem with my primary email address! when I try to send an email prior to my email address the words Honda Award appear, this appears to convert my email to spam. It is only for this email address other sub accounts are fine and it is not limited to one computer as if I log on on my sons laptop the same header appears but my sons emails do not have the problem. Any suggestions what to do to remove this tried a variety of anti virus and malware options none find anything wrong. thanks in hope
foolish
Hi.
Are you using webmail, or a mail client program such as Outlook, Thunderbird, Windows Mail ?
It seems like you may be using webmail, in which case within webmail :-
Options/Mail (or More) Options/Accounts. Click on the BTYahoo! account item or if already showing look at the "From Name".
You can alter this to suit.
However, even with "Honda Award" appearing, it should not necessarily cause emails to be spam.
If you have never set this item like this, then it could be that your account has been hacked. Also go to POP & Forwarding to make sure nothing is set in the forwarding area. If it is, then make a note of the email address and then you can inform the abuse desk of the actual mail address hosts.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

How do i delete the primary email address associated with my apple id?

My husband deleted the Outlook email account that was associated with my Apple ID as the primary email. I have two alternate emails also associated with the same Apple ID. How can I delete the old, Outlook email and use one of the alternates as a primary? I have tried to do this under "manage my account," but there is no option to delte the primary and select one of the alternates in its place.
I also cannot receive confirmation emails from Apple at the old, primary email address because it has been terminated. Other Apple help posts indicated this could be a problem, as I need that old account to receive emails pertaining to a switch.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

How can I change Primary Email Address to icloud email?

I have an apple id been using for many years. I would like to change the primary email address. I would like to create a new icloud email address and use that as primary email for my apple id.
When I try to do this in the Manage Apple ID it says that I cannot pick an email address associate with apple domain.
How do I do this???
Essentially I would like to start over with an icloud email address but keep all my existing itunes purchases etc. If I create a new Apple ID with icloud email id I am hosed and cannot copy over my purchases. If I stay with existing Apple ID, I can change primary email address but I can't use icloud email.
Any suggestions??

While you can't currently change your Apple ID to a Mobile/iCloud email address, I found a solution that helps with a related problem.
Suppose you've recently got an iCloud email address, but Apple are still sending all your iTunes Store, App Store and Mac App Store receipts to your old gmail address (the one that's still your Apple ID). And suppose they're also sending all the Apple Support Communities notifcation emails to your old gmail address. How do you change it? How do you fix it?
Well the option exists, but it is hidden away in a weird place. To get Apple sending all of their receipts and notifications to your new iCloud email address...
• Go to your country's Apple Store website http://store.apple.com/
• Click on the Account button in the top-right corner
• Under Account Settings, click on Change your default shipping or billing info
• Sign in with your usual Apple ID and password
• The email address listed under Payment Information is the key
• Click on Edit next to Payment Information and change that email address to your iCloud address
That's all you have to do.

Changing my AppleID or primary email address

Ok so I've recently gotten married and want to update my @me email address to use my married name. Easy - I have created an alias email and use this. The problem I'm having is that despite the alias and change in dispaly name at the backend, because my primary email address remains unchanged, for anyone I email who has my unmarried email address, the old Display name appears.
So I need to change my primary email address that is associated with my AppleID. Because I have an @me address this is seeming more difficult than I had imagined! Does anyone know how to fix this? I can't be the first person to get married and want to update their email address. I'm happy to keep my AppleID the same if necessary but need to ensure my old email address and display name are not showing through on future emails.
Tnx

Easiest thing to do in a situation like this is contact iTunes support, NOT ID support. Explain the situation & ask it they will add these apps to the download queue of this employee's new Apple ID. Use this link:
https://expresslane.apple.com/Issues.action
In my experience, iTunes support will most likely do this & if they do, just delete all the apps tied to the old ID.
Problem solved.

Change primary email address

Hi, I want to change the primary email address BT gave me a long time ago to something of my choice. Is it possible and if so how?
Thank you

Hi FC12,
I can see you have already emailed us about the YouView problem. I have added the link to this thread to the email, so once its picked up we will handle all your queries, no point in asking you to send another email
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Changing Primary Email Address

Hi I have read on the forum that it is possible to change my primary email address.
I want to do this because I have just got married.
Can you advise me the steps to take, I hear the indian call centre is NOT the way to go.
Thanks
Justine

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Change the primary email address

I want to change the primary email address of skype. When I did this change on the skype webpage, a box was popped up for the password. I input it and clicked the save button, but this box stayed there.
Solved!
Go to Solution.

Dear Readers,
As Sunqan wrote, above, we here in the Community can not restore account access, and neither can anyone here change or update any Skype accountholder's account details or information. Please contact Skype Customer Service directly.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of continued website problems, however if you start with temporarily enabling website scripts and pop-up dialogue boxes, that may help. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Topic now closed.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore

I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore. Created a new appleid just to get into forums to ask a question but hesitate to sync itunes and iphone with it as i may lose all purchased music apps etc. can anyone help? i have received no email response frm apple support, it's been over 48 hours

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

Want to use I cloud but can't open primary email address for verification process

Hi there, it's my first time to join the Apple community eventhough I have used Ipad for about two years I guess, n have loved it since then.
Well, I have problem, I want to use I cloud, but I can't as I have to give verification first by following the instruction from Apple which has been sent to my primary email address. The problem is, I have been unable to open my primary email address because I seldom use it. I use my rescue email address for all my email communication, instead. My question is: Is there any email address of the support staff because I want the staff to send the instruction for my verification through my rescue email address?
I have looked up the support page, though, and submitted question which I thought it was the best solution: I want to change my primary email address ( to the rescuer email address) but I was refered to the page " expresslane" which should have been the most convenient way, because all I had to do was just call n talk to the support staff. However, since I don't live in the US, but in a foreign country, talking on the phone is not convenient for me.
I would really appreciate it if any one can help me with this because I can't wait to use I Cloud. Thank you.
All the best,
Suzy
PS: sorry, I didn't fill out the operating system information n other details because I don't remember it n didn't try to check it out as I was afraid I might lose this message n have to retype all over again.

Suzy this usually means your apple id primary email address was not verified when you setup your apple id. What you will want to do is go to appleid.apple.com and try and log in under manage your apple id, if it tells you its sent a verification email you can change that email to something else by clicking edit (this cant be your rescue email though) once done a new email should be sent that you can verify and then use icloud. Hope this helps

How to lock my Primary Email Address

Hey there I have had my skype account hacked more than 5 times and Skype didnt give a **bleep** about it and i had to create a new account.
My impersonator has scammed more than $500 from my clients.
Is there anyway that I could lock the primary email address so that no one including myself can change it later... No more emails should be added/activated in my account. So that i can edit the password once more if the hacker attempts to hack me again.

Hi,
You will need to contact Skype Customer Service directly to sort this.
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service. Hope this serves as a useful road map!
If you know any details about who is behind this, please do file a report with your local law enforcement agency.
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Issue when changing primary email address of Apple ID

I consider this mail as bug report of how Apple handles multiple email addresses on Apple ID.
Pre setup:
Primary email: "email address"
Additional address: "email address 2"
Iphone installed with "email address" and
Steps to do on appleid web page:
1 - Change password (was forced)
2 - Remove "email address 2" from additional mail addresses list
3 - Change apple ID primary "email address" to -> "email address 2"
4 - Add "email address" to additional addresses list
Result:
Primary email: "email address 2"
Addidional address: "email address"
When you try use iPhone, it asks login to iCloud (correct behavior, password has been changed). But iPhone does not ask for login, it asks password for "email address".
If you try remove "email address" iCloud account, iPhone asks password for "email address" to remove "Find my phone". Device cannot be removed from iCloud web page so iPhone is "locked" to "email address", and this cannot be changed.
Alternative Apple ID "[email protected]", also listed on additional email addresses list. You CAN'T change alternate Apple ID, but you CAN remove "[email protected]" from additional mail list. This must be bug!
Another bug: You CAN'T select primary email address from 'additional mail addresses' list, you MUST remove address from list first, then you can change primary address to that removed address. You should able to use own verified address as primary apple id address.
Also removed addresses must be re-verified every time after removing.
Guess what happens when we have several iPhones/iPads on our household?

I had a similar problem, which prevented me changing my personal data on iCloud/apple etc. I found the answer on the apple web-site, "appleid.apple.com".
This site lets you change your primary country, and so lets you use the app store.

Change primary email address using the Skype app

I am automatically logged in to Skype on my iPad however I don't remember the password (it is saved automatically and every time I turn on my iPad it automatically logs me into skype)
The problem is I forgot the password. And I don't have access to the email address associated with the account.
How can I change my primary email address using the Skype app?
Thank you for your help!!!!!

Alzee2 wrote:
I am automatically logged in to Skype on my iPad however I don't remember the password (it is saved automatically and every time I turn on my iPad it automatically logs me into skype)
The problem is I forgot the password. And I don't have access to the email address associated with the account.
How can I change my primary email address using the Skype app?
Thank you for your help!!!!!
Open the link below and just select the appropriate option/category in your case.
https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password. Then after you regain access to your account, you can change your registered email address to your preferred one.
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ICloud email address asApple ID and Primary Email Address

why can't i use my icloud email address, as my applie ID and primary email address and use it to sign in to itunes?

I'd like to know the answer to this problem as well. My Apple ID changed, however my iphone still has the previous appearing in sign into iCloud. It's greyed out, so i can't change it. If I want to delete the account, which I have tried, it wants the password for the old Apple ID.

Submit does nothing for "Make your Apple ID and primary email address one and the same"

Hello,
My Apple ID is currently [email protected]
My primary email address is currently [email protected], and has never been used as an Apple ID
I would like to use my primary email address as my Apple ID. But when I click Submit for on "Make your Apple ID and primary email address one and the same", nothing happens, and no error message is displayed neither.
Any idea ?
Regards.

hey johnfromhoboken, i have the same problem. have you solved this one already? let me know. thanks!

Primary Email address problems

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