Primary user e-mail address

Wanting to sign up for free Wi-fi but I need the primary user e-mail address.  It's been years since this was set up and I can't remember it or the password.  How do I get round this problem?  Do I change the primary user e-mail address if so how?

you cannot change the primary email address
you can try live chat and see if they can help you but I would expect vthe best will be to send it to registered address for security
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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