Prime Infrastructure 1.3 Can't start DB.Can't use WEB interface access

Hi,
Suddently, all services at prime infrastructure 1.3 are stopped. It's working fine previously. I try to restart the ncs service also doesn't help.
here is the ncs status:
PRIME01/netsvcsdm# ncs status
Health Monitor is running, with an error.
initHealthMonitor(): can not start DB
Reporting Server is Stopped
Ftp Server is Stopped
Database server is stopped
Tftp Server is Stopped
Matlab Server is Stopped
NMS Server is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...
status
PRIME01/netsvcsdm# ncs start
Starting Network Control System...
Unable to verify hardware.
This may take a few minutes...
Health Monitor is already running.
Failure during Network Control System startup. Check launchout.log for details.
start
Note: I notice that the MEM LED at light path diagnostics panel components is lit. I check at cisco documentation, it indicate memory error. is it confirmed appliance issue?
Please advice. Thank you

Thank you for the reply. sorry for late update.
1. I try to reseat the memory card, MEM LED from diagnostic panel is not lit anymore. I think it solve the memory problem initially.
2. I use the following command to refresh the database
NCS stop
NCS DB reinitdb
NCS start
After reinitdb, I can login to prime infrastructure. it seems like the system is working fine. All of the configuration is gone. So, I proceed to restore the configuration.
3. Restore configuration
When I try to restore my configuration, I have the following error.
PRIME01/netsvcsdm# restore 2013-07-24_PRIME01-130724-1853.tar.gpg repository localftp application NCS
Restore may require a restart of application services. Continue? (yes/no) [yes] ? yes
Initiating restore. Please wait...
Stage 1 of 9: Transferring backup file ...
-- complete.
Stage 2 of 9: Decrypting backup file ...
-- complete.
Stage 3 of 9: Unpacking backup file ...
--complete.
ERROR : There is the mismatch in the following configuration parameter(s) of this machine when compared to the machine where the backup was generated: DB Memory Target, RAM Size -> can’t restore the configuration due to RAM size different.
ERROR : This may affect the performance of the current machine. Hence aborting restore process.
% Application restore failed
PRIME01/netsvcsdm#
PRIME01/netsvcsdm# show inventory
NAME: "PRIME-NCS-APL-K9 chassis", DESCR: "PRIME-NCS-APL-K9 chassis"
PID: PRIME-NCS-APL-K9 , VID: V02 , SN: KQ7T4TM
Total RAM Memory: 12141876 kB -> Appliance only detect the RAM memory as 12GB. Our Appliance has 16GB memory. I suspect 1 of 4 memory was spoiled.
I notice that the prime only detect 12GB RAM instead of 16GB. There is hardware failure (1 of 4 memory is spoil). Unit have to be RMA.
Thanks,

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