Prime Infrastructure 2.1 - Fan-Failure SNMP-Trap Issue

Hello,
I am facing the following Prime Infrastructure (v2.1) issue:
- A Fan-Failure SNMP-Trap from a Cisco 3650 switch doesn't appear on Prime, but a Link-Failure from the same switch does.
- The both events appears on Prime with Syslog.
- The command "snmp-server enable traps envmon fan shutdown supply temperature status" is set up.
- The switch is in "Managed" state in PI, I have checked the ACL at the "snmp-server community" command, it is okay.
- I have set up an SNMP-Trace for the switch on PI, but only "SNMP Null was returned for class com.cisco.server.managedobjects.bridge.Fan3KStats attribute fanIndex" arrived. Please find the log below.
07/02/14 12:39:53.211 TRACE [presence-9] [] Adding attributes for object Fan3KStats[151206060_,1012]
07/02/14 12:39:53.211 TRACE [presence-9] [] Index name : fanIndex
07/02/14 12:39:53.211 TRACE [presence-9] [] Index Value : 1012
07/02/14 12:39:53.211 TRACE [presence-9] [] Device MIB table index: .1012
07/02/14 12:39:53.211 TRACE [presence-9] [] MIB table row index: .1012
07/02/14 12:39:53.211 TRACE [presence-9] []     OID for : fanIndex = 1.3.6.1.2.1.47.1.1.1.1.1.1012
07/02/14 12:39:53.211 TRACE [presence-9] []     OID for : fanOperStatus = 1.3.6.1.4.1.9.9.13.1.4.1.3.1012
07/02/14 12:39:53.211 TRACE [presence-9] [] Get fragment
07/02/14 12:39:53.211 TRACE [presence-9] [] Creating PDU: Get
07/02/14 12:39:53.211 TRACE [presence-9] []     VarBind OID=1.3.6.1.2.1.47.1.1.1.1.1.1010
07/02/14 12:39:53.211 TRACE [presence-9] []     VarBind OID=1.3.6.1.4.1.9.9.13.1.4.1.3.1010
07/02/14 12:39:53.211 TRACE [presence-9] []     VarBind OID=1.3.6.1.2.1.47.1.1.1.1.1.1011
07/02/14 12:39:53.211 TRACE [presence-9] []     VarBind OID=1.3.6.1.4.1.9.9.13.1.4.1.3.1011
07/02/14 12:39:53.211 TRACE [presence-9] []     VarBind OID=1.3.6.1.2.1.47.1.1.1.1.1.1012
07/02/14 12:39:53.211 TRACE [presence-9] []     VarBind OID=1.3.6.1.4.1.9.9.13.1.4.1.3.1012
07/02/14 12:39:53.218 TRACE [presence-9] [] Error Status: 0
07/02/14 12:39:53.218 TRACE [presence-9] [] Error index:  0
07/02/14 12:39:53.218 TRACE [presence-9] [] SNMP Null was returned for class com.cisco.server.managedobjects.bridge.Fan3KStats attribute fanIndex
07/02/14 12:39:53.218 TRACE [presence-9] []     Setting attribute: fanOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] []     SnmpInt Value : ?
07/02/14 12:39:53.218 TRACE [presence-9] [] GetMultiAttributes, storing result, class=com.cisco.server.managedobjects.bridge.Fan3KStats, attr=fanOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] [] SNMP Null was returned for class com.cisco.server.managedobjects.bridge.Fan3KStats attribute fanIndex
07/02/14 12:39:53.218 TRACE [presence-9] []     Setting attribute: fanOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] []     SnmpInt Value : ?
07/02/14 12:39:53.218 TRACE [presence-9] [] GetMultiAttributes, storing result, class=com.cisco.server.managedobjects.bridge.Fan3KStats, attr=fanOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] [] SNMP Null was returned for class com.cisco.server.managedobjects.bridge.Fan3KStats attribute fanIndex
07/02/14 12:39:53.218 TRACE [presence-9] []     Setting attribute: fanOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] []     SnmpInt Value : ?
07/02/14 12:39:53.218 TRACE [presence-9] [] GetMultiAttributes, storing result, class=com.cisco.server.managedobjects.bridge.Fan3KStats, attr=fanOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] [] GetMultiAttributes, assembling attributes
07/02/14 12:39:53.218 TRACE [presence-9] []     MIB lookup, OID for: powerSupplyIndex = 1.3.6.1.2.1.47.1.1.1.1.1
07/02/14 12:39:53.218 TRACE [presence-9] []     GetMultiAttributes needs class=com.cisco.server.managedobjects.bridge.PowerSupply3kStats, field=powerSupplyIndex
07/02/14 12:39:53.218 TRACE [presence-9] []     MIB lookup, OID for: powerSupplyOperStatus = 1.3.6.1.4.1.9.9.13.1.5.1.3
07/02/14 12:39:53.218 TRACE [presence-9] []     GetMultiAttributes needs class=com.cisco.server.managedobjects.bridge.PowerSupply3kStats, field=powerSupplyOperStatus
07/02/14 12:39:53.218 TRACE [presence-9] [] GetMultiAttributes invoked
07/02/14 12:39:53.218 TRACE [presence-9] [] GetMultiAttributes building OIDs for next PDU
07/02/14 12:39:53.218 TRACE [presence-9] [] Adding attributes for object PowerSupply3kStats[151206060_,1009]
- The switch sends the SNMP Trap, based on the followings:
Jul  7 13:38:30 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:30 UTC: %PLATFORM_THERMAL-6-FRU_FAN_OIR: Switch 1: System fan 1 removed
Jul  7 13:38:30 UTC: %PLATFORM_THERMAL-1-FRU_FAN_NOT_PRESENT: Switch 1: System fan 1 not present
Jul  7 13:38:30 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:30 UTC: SNMP: V2 Trap, reqid 33202, errstat 0, erridx 0
sysUpTime.0 = 576753333
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, NotExist
ciscoEnvMonFanStatusEntry.3.1010 = 5
Jul  7 13:38:30 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:30 UTC: SNMP: V2 Trap, reqid 33203, errstat 0, erridx 0
sysUpTime.0 = 576753333
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, NotExist
ciscoEnvMonFanStatusEntry.3.1010 = 5
Jul  7 13:38:30 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:30 UTC: SNMP: V2 Trap, reqid 33204, errstat 0, erridx 0
sysUpTime.0 = 576753333
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, NotExist
ciscoEnvMonFanStatusEntry.3.1010 = 5
Jul  7 13:38:30 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:30 UTC: SNMP: V2 Trap, reqid 33205, errstat 0, erridx 0
sysUpTime.0 = 576753333
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, NotExist
ciscoEnvMonFanStatusEntry.3.1010 = 5
Jul  7 13:38:31 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:31 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:31 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:31 UTC: SNMP: Packet sent via UDP to IP_ADDRESS 
Jul  7 13:38:45 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:51 UTC: %PLATFORM_THERMAL-6-FRU_FAN_OIR: Switch 1: System fan 1 inserted
Jul  7 13:38:54 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:54 UTC: SNMP: V2 Trap, reqid 33206, errstat 0, erridx 0
sysUpTime.0 = 576755733
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, Normal
ciscoEnvMonFanStatusEntry.3.1010 = 1
Jul  7 13:38:54 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:54 UTC: SNMP: V2 Trap, reqid 33207, errstat 0, erridx 0
sysUpTime.0 = 576755733
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, Normal
ciscoEnvMonFanStatusEntry.3.1010 = 1
Jul  7 13:38:54 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:54 UTC: SNMP: V2 Trap, reqid 33208, errstat 0, erridx 0
sysUpTime.0 = 576755733
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, Normal
ciscoEnvMonFanStatusEntry.3.1010 = 1
Jul  7 13:38:54 UTC: SNMP: Queuing packet to IP_ADDRESS
Jul  7 13:38:54 UTC: SNMP: V2 Trap, reqid 33209, errstat 0, erridx 0
sysUpTime.0 = 576755733
snmpTrapOID.0 = ciscoEnvMonMIBNotifications.8
ciscoEnvMonFanStatusEntry.2.1010 = Switch 1 - FAN 1, Normal
ciscoEnvMonFanStatusEntry.3.1010 = 1
Jul  7 13:38:55 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:55 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:55 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
Jul  7 13:38:55 UTC: SNMP: Packet sent via UDP to IP_ADDRESS
It seems like PI and the switch doesn't understand each other concerning the fan...
Thanks for any ideas, comments and feedbacks,
Csaba

I have the very same problem.
The switch has a power supply error (one of the two is down). There is the syslog message in PI about it, but no event has created, so nor alarm is there as well.
When I check the status of the switch in the Device Work Center, and choose the Environment in Device Details I can see that PI has not realized the power supply error.
However when I click on the Sync for this very device the power supply status is updated, but still no event or alarm.
This is the case with the FANs as well.

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                    netstat –an | grep 9991 – Output of this should be like :  udp        0      0 :::9991         :::*
                    Check the firewall settings on PI server using the command: firewall -L
    1)    Check the configuration on an IOS / IOS –XE device. Run the commands
    a)    sh running-config | inc destination
    1)    This should list the IP address of the PI SERVER ( along with other outputs if any)
    b)    sh running-config | inc 9991
    1)    This should list at least one entry.
    c)    If the above are fine, then verify that the flow monitor, flow exporter and the flow records are correctly configured on the device.
    Refer to the URLs below to configure NetFlow export.
    http://preview.cisco.com/en/US/docs/net_mgmt/prime/infrastructure/2.0/user/guide/setup_monitor.html#wp1056427
    Thanks-
    Afroz
    ***Ratings Encourages Contributors ****

  • Cisco Prime Infrastructure 1.4 SNMP Traps are not converted into Alarms

    Hi everybody,
    I just configured SNMP Traps on a Cisco Catalyst 3750-x to send to our Cisco Prime Infrastructure 1.4 Appliance.
    Now I forced the Switch to send some traps (Power off a Power Supply, Interface errdisable). The only events I see in Alarms & Events on PI is the same information message everytime:
    Configuration management event has been recorded in ccmHistoryEventTable.
    I think the forced traps should be converted into alarms? Why can't I see them?
    Thanks,
    Marc

    Ok, I started debugging as you said. I get the following output:
    Mar 13 09:28:13.711: SNMP: V2 Trap, reqid 11689, errstat 0, erridx 0
     sysUpTime.0 = 198609846
     snmpTrapOID.0 = ciscoSyslogMIB.2.0.1
     clogHistoryEntry.2.1688 = PM
     clogHistoryEntry.3.1688 = 5
     clogHistoryEntry.4.1688 = ERR_RECOVER
     clogHistoryEntry.5.1688 = Attempting to recover from bpduguard err-disable state on Gi1/0/13
     clogHistoryEntry.6.1688 = 198609844
    Mar 13 09:28:13.737: SNMP: Queuing packet to xx.xx.xx.xx
    Looks like the Switch is sending SNMP Traps from the ciscoSyslogMIB. Is this why PI can't show the Traps and convert it into a alarm?
    After this test I configured logging (syslog) to the PI. Now the errors are showed but still not converted into alarms. I just want to be notified by email when such errors occurs.
    Thanks,
    Marc

  • Cisco Prime Infrastructure 2.0 - no traps/info are pushed from devices

    Good evening,
    I have setup Cisco Prime Infrastructure 2.0 and,  though I have added manually my 4 network cores as devices without any  problem, I can't get a single trap or a single SNMP information to be  pushed into my Cisco Prime Infra.
    Here is my SNMP config on my core :
    snmp-server user *edited* *edited* v3
    snmp-server  group *edited* v3 noauth notify  *tv.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF0F
    snmp-server community *edited* RO
    snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
    snmp-server enable traps flowmon
    snmp-server enable traps transceiver all
    snmp-server enable traps call-home message-send-fail server-fail
    snmp-server enable traps tty
    snmp-server enable traps rf
    snmp-server enable traps memory
    snmp-server enable traps cpu_threshold
    snmp-server enable traps eigrp
    snmp-server enable traps ospf state-change
    snmp-server enable traps ospf errors
    snmp-server enable traps ospf retransmit
    snmp-server enable traps ospf lsa
    snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
    snmp-server enable traps ospf cisco-specific state-change shamlink interface
    snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
    snmp-server enable traps ospf cisco-specific errors
    snmp-server enable traps ospf cisco-specific retransmit
    snmp-server enable traps ospf cisco-specific lsa
    snmp-server enable traps flex-links status
    snmp-server enable traps fru-ctrl
    snmp-server enable traps entity
    snmp-server enable traps ethernet cfm cc mep-up mep-down cross-connect loop config
    snmp-server enable traps ethernet cfm crosscheck mep-missing mep-unknown service-up
    snmp-server enable traps ether-oam
    snmp-server enable traps aaa_server
    snmp-server enable traps flash insertion removal
    snmp-server enable traps l2tc threshold sys-threshold
    snmp-server enable traps power-ethernet police
    snmp-server enable traps rep
    snmp-server enable traps vswitch dual-active vsl
    snmp-server enable traps udld link-fail-rpt status-change
    snmp-server enable traps vtp
    snmp-server enable traps vlancreate
    snmp-server enable traps vlandelete
    snmp-server enable traps auth-framework sec-violation
    snmp-server enable traps dot1x auth-fail-vlan guest-vlan no-auth-fail-vlan no-guest-vlan
    snmp-server enable traps envmon fan shutdown supply temperature status
    snmp-server enable traps entity-diag boot-up-fail hm-test-recover hm-thresh-reached scheduled-test-fail
    snmp-server enable traps port-security
    snmp-server enable traps ethernet evc status create delete
    snmp-server enable traps energywise
    snmp-server enable traps ipsla
    snmp-server enable traps vstack
    snmp-server enable traps bfd
    snmp-server enable traps bgp
    snmp-server enable traps bulkstat collection transfer
    snmp-server enable traps cef resource-failure peer-state-change peer-fib-state-change inconsistency
    snmp-server enable traps config-copy
    snmp-server enable traps config
    snmp-server enable traps config-ctid
    snmp-server enable traps event-manager
    snmp-server enable traps hsrp
    snmp-server enable traps ipmulticast
    snmp-server enable traps isis
    snmp-server enable traps msdp
    snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
    snmp-server enable traps bridge newroot topologychange
    snmp-server enable traps stpx inconsistency root-inconsistency loop-inconsistency
    snmp-server enable traps syslog
    snmp-server enable traps isakmp policy add
    snmp-server enable traps isakmp policy delete
    snmp-server enable traps isakmp tunnel start
    snmp-server enable traps isakmp tunnel stop
    snmp-server enable traps ipsec cryptomap add
    snmp-server enable traps ipsec cryptomap delete
    snmp-server enable traps ipsec cryptomap attach
    snmp-server enable traps ipsec cryptomap detach
    snmp-server enable traps ipsec tunnel start
    snmp-server enable traps ipsec tunnel stop
    snmp-server enable traps ipsec too-many-sas
    snmp-server enable traps errdisable
    snmp-server enable traps ethernet cfm alarm
    snmp-server enable traps vlan-membership
    snmp-server enable traps mac-notification change move threshold
    snmp-server enable traps vrfmib vrf-up vrf-down vnet-trunk-up vnet-trunk-down
    snmp-server host *ip-address-edited* version 3 noauth *edited*
    Basically all traps are enabled but absolutely nothing is showing up in my Prime Infra except that my 4 devices are "Reachable".
    Here is a show snmp on the same device :
    sh snmp
    Chassis: *S/N Edited*
    38554534 SNMP packets input
        0 Bad SNMP version errors
        14 Unknown community name
        0 Illegal operation for community name supplied
        0 Encoding errors
        38453185 Number of requested variables
        0 Number of altered variables
        17790703 Get-request PDUs
        20583581 Get-next PDUs
        0 Set-request PDUs
        0 Input queue packet drops (Maximum queue size 1000)
    38490708 SNMP packets output
        0 Too big errors (Maximum packet size 1500)
        0 No such name errors
        0 Bad values errors
        0 General errors
        38371069 Response PDUs
        13 Trap PDUs
    SNMP global trap: enabled
    SNMP agent enabled
    SNMP logging: enabled
        Logging to *edited*, 0/10, 13 sent, 0 dropped.
    Can anyone point out what is wrong or missing in my configuration? I can't seem to single it out myself.
    Thanks
    Jeremy

    Hi Jeremy,
    SNMP traps are shown in the events and alerts section of PI.
    SNMP config looks fine. Can  you run the SNMP debug (debug snmp packets ) .check the logs and see if the device is actually sending the TRAPS to the PI server.
    Thanks-
    Afroz
    [Do rate the useful post]
    ****Ratings Encourages Contributors ****

  • Prime Infrastructure 2.0: Running an inventory sync removes "snmp-server location" in running-config

    Hello,
    we're running Prime Infrastructure 2.0 (version VA-2.0.0.0.294).
    I was scared as I figured out one hour ago that running an inventory sync (Device Work Center) removes the command snmp-server location and adds the command snmp-server host "PI-ip address" "snmp rw community" in the running-config.
    Has someone the same behaviour or can reenact this scenario?!
    Can someone imagine that this behaviour has something to do with a configuration setting in PI?
    I'm perplexed and got gray hair now.
    Thank you for your answers or tips.
    Bastian

    Hello Rob,
    I just successfully installed the patch. The snmp-server location is not touched anymore while running a inventory job.
    But PI still enters this string in the running-configuration:
    snmp-server host "PI-IP address" " our snmp RW community- string"
    although there already exists the entry:
    snmp-server host "PI-IP address" version 2c "community-string (not the snmp rw-community-string)"
    Do you or anyone else has the same behaviour that PI adds automaically himself as snmp trap receiver with the SNMP-RW community?
    Regards
    Bastian

  • Cisco Prime SNMP Traps Best Pratice

    The Cisco Prime documentation recommends configuring switches to send SNMP traps. However it does not give any more details.
    I was wondering what sorts of SNMP traps people in the community are using with Cisco Prime 2.1. I'm looking for some sort of best practice or for an idea of what traps would be the most useful to configure on the switches, to send to Prime.

    Hi ,
    Snmp traps need to be configured only on device end , there is no config need to be done on PI.
    you can enable all the traps that you want.  for e.g
    snmp-server enable traps syslog
    snmp-server enable traps ipsec start stop
    snmp-server enable traps memory-threshold
    snmp-server enable traps interface-threshold
    snmp-server enable traps connection-limit-reached
    snmp-server enable traps cpu threshold rising
    etc......
    and you can monitor then in PI (Administration > System Settings > Severity Configuration, Link down)
    check the below link as well:
    https://supportforums.cisco.com/discussion/11919481/prime-infrastructure-20-link-status-alarms
    Thanks-
    Afroz
    ***Ratings Encourages Contributors ***

  • Cisco Prime SNMP trap logs

    Hi
    In Cisco Prime Infrastructure, where can we find the snmp trap logs and can we do the snmp polling through webconsole, please suggest how we can troubleshoot if the device is not reachable, do we need to login through ssh and check or is there any other options available.
    Can we find out the configuration details of the specific device, how we can do it.
    Please advice

    Hi abhishek ,
    First of al you have to check on your devices SNMP is enable or not , its all depending on SNMP configuration , if possible check the running config , and paste the running configration , to solve your issue
    rate it

  • How to enable the "SNMP TRAP" Funcation in Prime Infrasructure 2.0 for receiveing the Third Party Device's SNMP TRAP

    I already uploaded the third party device's MIB to PI2.0,  but could not recive the third party device's SNMP TRAP properly .
    what do I need check for the PI ? or what do I need to setup for the PI?
    Thanks

    Duplicate post of :
    https://supportforums.cisco.com/discussion/12148626/how-enable-snmp-trap-funcation-prime-infrasructure-20-receiveing-third-party
    -Thanks
    Vinod

  • Regarding SNMP trap on Backup Unity connection failure

    Hi,
    if backup of Unity connection failed, would a backup failure produce an SNMP trap?
    thanks,
    Kamran

    RTMT has alerts for DRF backup failures... and can be set to trigger emails, but I am not aware of any SNMP Traps generated by DRS Backup failing.
    Kind regards,
    Craig

  • Prime Infrastructure 2.2 snmp-server location

    We have implemented Cisco Prime Infrastructure 2.2 in our facility.  We have each switch loaded in with an "snmp-server location" set for the switches for easier identification and quicker troubleshooting.  We would like that location to show in the network topology map as well as in the email alerts it sends if one of those switches goes down.  Is this something I am overlooking, and if so, can someone please explain to me how to make this happen?

    Hi William,
    snmp-server location is synced from the devices & also the info available in various report.
    But, if i'm not wrong you want to customize the e-mail body of notifications sent out from the prime.
    This functionality is no where discussed in PI user guide & i'm afraid not possible as of now.
    Also, there's bug related to snmp-server location even retrieving it from the reports 
    CSCuj09556 : PI 2.0 corrupts device config by doing snmp set for location after sync 
    https://tools.cisco.com/bugsearch/bug/CSCuj09556
    CSCuo16889 : PI 2.0 - Does not poll sysLocation for 3750 device
    https://tools.cisco.com/bugsearch/bug/CSCuo16889
    - Ashok
    Please rate the post or mark as correct answer as it will help others looking for similar information

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