Prime Infrastructure 2.1, MSE & 5508 Controllers

I have installed Prime Infrastructure 2.1 with a number of 5508 Controllers with code 7.3.101.0, also I have added an MSE with code 7.0.230.0.  I have an issue with Heatmaps, I cannot view any clients at all, I can see there are clients attached through the dashlet, there are no alarms showing, all MAP's and Controllers are Synched. Help!!
Access points are:
AIR-CAP2602I-E-K9
AIR-CAP3502I-E-K9
AIR-CAP3502E-E-K9
AIR-LAP1142N-E-K9
AIR-LAP1131AG-E-K9

Your combination of PI (are you sure it's 2.1? not 1.2?), WLC and MSE is not supported.
You may want to have a look at this matrix:
http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html
Regards
Stefan
PS: Today PI 1.3 and MSE 7.4 have been released - these support WLC code 7.4

Similar Messages

  • Prime Infrastructure 2.1 updating 5508 controllers in HA mode

    I'm having the same issue from PI 2.1 trying to import 7.6.130 for my 5508 controllers and it saying "Image not Applicable for this Device" even though I know that image is applicable.
    Also, has anyone ever updated 5508 controllers in HA mode from Prime Infrastructure?

    Your combination of PI (are you sure it's 2.1? not 1.2?), WLC and MSE is not supported.
    You may want to have a look at this matrix:
    http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html
    Regards
    Stefan
    PS: Today PI 1.3 and MSE 7.4 have been released - these support WLC code 7.4

  • Cannot add WLC 5508 to Prime Infrastructure 2.1

    Regards,
    I've been migrating / implementing a WCS to PI 2.1. I had several problems at first to add the 11 WLC we have to PI which I could be solving by trying and testing as I have not found many references by Cisco when it comes to troubleshooting when deploying PI.
    I have several queries:
    1. The WCS was added 11 WLC using different SNMP communities are configured on each of them. At first when trying to add the WLC had PI SNMP communication problems. I performed the test to eliminate any of the WLC added to WCS and add it again with some communities already existing R / W without any problem. At the end, I could not add the WLC so I had to create an SNMP community with the IP of Prime in the WLC so that they can be added. Does anyone know what is the cause of this?
    2. I could not add a WLC 5508 IOS 7.3 using this method, even creating an SNMP community and IP mask 0.0.0.0 / 0. No access list or FW in between the WLC These WLC are spread over several countries but i was able to add the other WLC adding a community in each WLC pointing to the IP of Prime. It is similar to this case:
    https://supportforums.cisco.com/discussion/12232506/cannot-add-wlc-5508-v761200-prime-infrastructure-21
    Thanks for the help.

    It turns out that this situation was caused by a bug in 7.6.120.0 (CSCuo73572).
    TAC handed me an escalation image (7.6.120.16) that fixed this. 
    Added the controllers sucessfully on the first try. 
    Phill

  • Prime Infrastructure 1.2.0.103 and Virtual MSE 7.3.101

    Hi,
    I cannot integrate Virtual MSE 7.3.101 with my Prime Infrastructure 1.2
    After I setup MSE via its wizard, I make a change on WCS username and password.
    When I try to integrate MSE with Prime Infrastructure, Prime notify me about the mismatch username/password.
    Both systems are fresh install on my UCS C220 M3.
    Does anyone has the same issue as me ?
    Thanks,
    Pongsatorn Maneesud

    Hi Scott,
    I decide to install a new Virtual MSE then after complete setup the initial wizard. This error appears,
    when I check on the CLI of MSE, this message appears,
    Does anyone can solve these issues ?
    Need to resolve this since it gonna be on production soon.
    Thanks,
    Pongsatorn

  • WLC 5508, Prime Infrastructure, 7921 phones and QoS

    Hi everybody!
    I have deployed about 50 wireless cisco phones int the network with 27 APs with the WLC 5508.
    I'm trying to investigate phones behaviour (I have some loss of audio).
    And I use Prime Infrastructure for monitoring.
    I run the Voice Diagnostic on the selected two phones.
    and in the Charts I see the next:
    1. for one phone "Downlink AC Queue Usage" shows all the traffic of "voice packets". but "Uplink AC Queue Usage" shows all the traffic of the "Best efforts packets".
    2. for the second phone "Downlink AC Queue Usage" shows all the traffic of "Best efforts packets". and "Uplink AC Queue Usage" shows all the traffic of the "Video packets".
    that is strange, very strange. the WLAN of these phones uses platinum QoS. none of other WLANs uses "gold" QoS.
    does this mean I have a QoS misconfiguration?
    where may the failure be? WLC? switches? router?
    please, any suggestions...

    I noticed few misconfigurations as per your response
    1. Are you configured AP as FlexConnect ?  If not AP connected switchport should be configured as ACCESS port & trust DSCP. If it is configured as FlexConnect, then you can configure switchport as turnk & in that case you  have to trust CoS using "mls qos trusct cos" command.
    2. WLC connected trunk ports always to be configured to trust CoS not DSCP. Otherwise WLC set QoS value ignored by your switch.
    3. If you WLAN is set for Platinum then you have to configure Platinum QoS profile for 802.1p & set value as 6.
    I would suggest you to verify QoS value preserve across you switch network. You have to take some wireshark packet caputres (as shown in my reference link) and make sure your voice packet DSCP goes into rest of your network as EF. You need to do this for upstream & downstream (from 7921 perspective) traffic. Here is the traffic flow if AP connected to switchport 1 & WLC connnected to switchport 2.
    7921 <-> AP <-> Switch port 1 <->  Switchport 2 <->  WLC <-> Switchport2 <-> Rest of your network
    Once you do this, then you can go to Prime & check those charts to reflect QoS values correctly. Otherwise you do not know where these QoS value get stripped/or modified in your network.
    HTH
    Rasika
    **** Pls rate all useful responses ****

  • CANNOT ADD WLC 5508 HA MODE IN PRIME INFRASTRUCTURE 2

    I have two 5508 7.5.102 in HA mode and i am trying to add theme in cisco prime infrastructure 2 but i am taking back unreachable. Controller can ping the prime. I adding the controller using the management ip address of controller. Have anyone meat thise issue ? I also have problem when adding switches in stack mode (WS-C2960S-48TD-L)

    Hello!
    Check, that the service-port of the wlc is not in the same subnet, as Prime ip address

  • WLC 5508 Discovery in Prime Infrastructure

    I have newly deployed a Prime Infrastructure (PI) in my network, and i want to add my wirless controller in it.
    I get an error SNMP time out whenever i add my controller to PI through SNMP.
    There are default SNMP configurations in the controller and i am simply adding them in PI with their private/public SNMP string.
    Is there something i am missing?
    WLC 5508 is connected to my core switch and PI is connected to another switch which is directly connected to core switch via Layer 3.
    Is there any configuration required to be done on the switch side.?                  

    Hello,
    Please go through the below link, it may help you to add WLC in Prime Infrastructure (PI)
    https://supportforums.cisco.com/docs/DOC-29006

  • MSE 3355 / PRIME INFRASTRUCTURE 2.1

    I'm integrating a Cisco Prime Infrastructure 2.1 with MSE 3355 for location services and wIPS. I have several questions that I could not clear and would like you to help me giving me some indication with the steps I must take to fulfill these tasks.
    1- The Maps added to the CI 2.1 are not showing the location of the Rogue APs and Rogue Clients seen in the network.
    2.- The AP Clients location is not showed in the Maps.
    3. I require to know what is the process for classifying Rogue APs in the PI 2.1.
    5. I get the message "Collection Failure" of three WLC in the Cisco Prime Infrastructure but the data that the message shows is collected normally.

    I have already resolved this two points:
    1- The Maps added to the CI 2.1 are not showing the location of the Rogue APs and Rogue Clients seen in the network.
    2.- The AP Clients location is not showed in the Maps.
    I still have this questions:
    3. I require to know what is the process for classifying Rogue APs in the PI 2.1.
    5. I get the message "Collection Failure" of three WLC in the Cisco Prime Infrastructure but the data that the message shows is collected normally.
    6.-We have this error message in the allocation profile for a WLC wIPS. (Note, this is WLC version 7.0.250.0)

  • Installraion mse in vsphere and add to prime infrastructure

    hi all!
    I have prime server during the test but the problem has occured.
    During add to the mse server at prime server
    i can see the message below:
    " No response from server. It maybe unreachable, or server is down or HTTP connection to server failed"
    Things have already been tested
    : i has test the NCS username/password is configured default configuration 
      I'm using the prime server version 2.0 and the mse MSE-VA-7-5-102-101-LowEnd.ova are used.
      If not properly configured, and OS version, please fix and help me

    The Versions are incompatible.
    Refer to the Cisco Prime Infrastructure and Cisco Wireless Release Compatibility Matrix in this document:
    http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#pgfId-148410

  • Prime Infrastructure 2.0 Collection Failure for WLC 5508

    Hi,
    We have installed prime infrastructure 2.0 as a VM.
    I added 2 WLCs (AIR-CT5508) in the device work center.
    Both the WLCs are showing as "Managed" but under the collection status it says "Collection Failure".
    When I hover over the message it reads:
    Other Error: Wireless Controller added successfully but some tables had their records dropped as their key fields failed validation"
    Any ideas?
    Thanks
    Satyaki

    Hi Satyaki,
    Try to reboot the WLC ,if possible and then check the status of the issue.
    Regards-
    Afroz
    **Ratings Encourages Contributors ****

  • Cannot add WLC 5508 7.2.111.3 to Cisco Prime Infrastructure 2.0

    Though the Cisco Prime Infrastructure Compatibility Matrix list out that 7.2.111.3 is supported for PI 2.0
    I am not able to add the controller to the PI 2.0.
    The Reachability Status always shown "Unknow" and SNMP Status always shown "No response for SNMP Get".
    There is no firewall between the WLC and PI.
    And ping test shows it is reachable.
    If I try to add controller by non-management port (I know it is not work but I want to try the reachability), the Reachability Status shown "Reachable" but the SNMP Status always shown error.
    And if I use some SNMP testing software to test the SNMP port. SNMP can be quoted.
    I have try to lower down the "Maximum VarBinds per Get PDU" but no luck.
    Any thing I can do to troubleshoot the problem?

    Yes, I follow the procedure but it does not work.
    Another update:
    I add another WLC with version 7.0.98.0. It is fine.
    And I setup another new PI 2.0 and new temporary WLC5508 with 7.2.111.3 to test. It work fine also......
    So, I am wondering the existing 7.2 WLC have problem in responsing the SNMP Get. But I dont have any idea to test....
    Do anyone have idea to test the snmp connection between PI and WLC?

  • Cannot add WLC 5508 v7.6.120.0 into Prime Infrastructure 2.1

    Hi everyone
    Hope you can help us with this issue.
    We already configure the WLC using this guide: http://mrncciew.com/2013/02/14/configuring-snmp-on-wlc/
    snmp v2: enable
    snmp v1: enable
    default port values
    community: incaenic with ip and mask 0.0.0.0 to allow access from any network or ip
    traps receiver:                   community: incaenic                 ip: 10.100.100.15
    when we try to discover the WLC with the PI it gave the error "SNMP Connectivity Fail"
    WLC is on subnet 10.100.102.0/24 and PI in 10.100.100.0/24; there is a Catalyst 3850 between then with no access list on then.
    Did someone can guide us with this?
    Best Regards.
    Alvaro Rugama

    Hi,
    Which version of SNMP are you using?
    If you are using v1/v2 you should be using community string rather than local database credentials?
    Regarding the service port what is the ip address assigned on the service port. From the configuration guide "Prime Infrastructure uses the preferred management IP address from the loop back interface. If the device does not have a loopback interface, Prime Infrastructure uses similar logic to the OSPF algorithm to select the router’s preferred management IP address."
    Hope that helps.
    Regards
    Najaf

  • Is there a MSE/Prime Infrastructure map legend?

    I am looking for a legend for the maps in Prime Infrastructure.  I have found one, but it only has a few items on it.  I have many showing up on my maps along with numbers on the side of them.  Any document to reference would be great. Thanks!

    Hello,
    May the link below help you out:-
    http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.3/configuration/guide/pi_13_cg.pdf

  • Does Prime Infrastructure 2.0 support 7.5 code?

    I am currently running PI 1.3 and plan on upgrading to PI 2.0. Are 5508 Wireless Controllers 7.5 and MSE 7.5 code supported in release PI 2.0?

    PI 2.0 was really intended for the converged access, but it will also support v7.5 and PI1.4 supported v7.5.
    Management Support for WLC Release 7.5
    Prime Infrastructure 1.4 provides management support for WLC Release 7.5 and associated features. In addition, this release provides support for AP platforms such as 3600P and 802.11ac module.
    For more information about Cisco Unified Wireless Network (CUWN) Software Release 7.5, see the product bulletin at the following URL:
    http://www.cisco.com/en/US/products/hw/modules/ps2797/prod_bulletins_list.html
    For more information about the features of WLC Release 7.5, read the Release Notes for Cisco Wireless LAN Controllers and Lightweight Access Points for Release 7.5 available at the following URL:
    http://www.cisco.com/en/US/products/ps10315/prod_release_notes_list.html

  • Upgrade questions about Prime Infrastructure 1.1.1.24 to 1.3

                   My existing NCS is installed with the small deployment and I'll have a total of 94 AP's but we are installing a new data center and replacing the existing 2 WISM blades for 2 new 5508 WLCs and added 20 more AP'S which will total 114 AP's and 4 controllers. The old WISMs blades and new 5508s will be up together until we migrate exisitng AP's to the new 5508s, so do I need to install the medium deployment since Table for Scaling Prime Infrastructure states:
    Medium: 500 Total. The mix of devices may included up to:
         Wired devices: 300
         Controllers: 5
         Autonomous AP's: 300
         Unified AP's: 300
    Small Deployments are for a total of 250 devices "with up to" 100 Unified AP's and 2 controllers?? 
    Also as part of the download of software for PI 1.3 it   includes Automated Deployment Gateway is this a required piece to install for PI??  We don't use Cisco works so I'm not installing the LMS piece. 
    thank you,
    Sandra

    Isn't it rediculous the message says:::
    Error(s): You must correct the following error(s) before proceeding:
    Error:Unknown Exception Occurred. If the problem persists send logs to Tech Support.
    And the fix is to use a different browser?
    BTW:: Good Idea to try a different browser.  By the looks of the Error Msg, it just didn't look like a browser issue to me so I didn't think to do that but certainly will next time on this and probably many, many, many other issues I see-
    We only spent about an hour chasing our tails around to see what the issue was.
    Again good catch!
    I was speaking w/ another customer today who mentioned if the application were re-written to use HTML 5 these type problems would go away.
    Oh well.
    Glad I could help you get all the way upgraded and all the way up and running and able to push templates to your lightweight APs.
    Cya

Maybe you are looking for