Prime Infrastructure 2.1 updating 5508 controllers in HA mode

I'm having the same issue from PI 2.1 trying to import 7.6.130 for my 5508 controllers and it saying "Image not Applicable for this Device" even though I know that image is applicable.
Also, has anyone ever updated 5508 controllers in HA mode from Prime Infrastructure?

Your combination of PI (are you sure it's 2.1? not 1.2?), WLC and MSE is not supported.
You may want to have a look at this matrix:
http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html
Regards
Stefan
PS: Today PI 1.3 and MSE 7.4 have been released - these support WLC code 7.4

Similar Messages

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    Your combination of PI (are you sure it's 2.1? not 1.2?), WLC and MSE is not supported.
    You may want to have a look at this matrix:
    http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html
    Regards
    Stefan
    PS: Today PI 1.3 and MSE 7.4 have been released - these support WLC code 7.4

  • Cannot add WLC 5508 to Prime Infrastructure 2.1

    Regards,
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    I have several queries:
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    It turns out that this situation was caused by a bug in 7.6.120.0 (CSCuo73572).
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  • Cannot add WLC 5508 7.2.111.3 to Cisco Prime Infrastructure 2.0

    Though the Cisco Prime Infrastructure Compatibility Matrix list out that 7.2.111.3 is supported for PI 2.0
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    The Reachability Status always shown "Unknow" and SNMP Status always shown "No response for SNMP Get".
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    And ping test shows it is reachable.
    If I try to add controller by non-management port (I know it is not work but I want to try the reachability), the Reachability Status shown "Reachable" but the SNMP Status always shown error.
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    Yes, I follow the procedure but it does not work.
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    So, I am wondering the existing 7.2 WLC have problem in responsing the SNMP Get. But I dont have any idea to test....
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  • WLC 5508, Prime Infrastructure, 7921 phones and QoS

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    that is strange, very strange. the WLAN of these phones uses platinum QoS. none of other WLANs uses "gold" QoS.
    does this mean I have a QoS misconfiguration?
    where may the failure be? WLC? switches? router?
    please, any suggestions...

    I noticed few misconfigurations as per your response
    1. Are you configured AP as FlexConnect ?  If not AP connected switchport should be configured as ACCESS port & trust DSCP. If it is configured as FlexConnect, then you can configure switchport as turnk & in that case you  have to trust CoS using "mls qos trusct cos" command.
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  • CANNOT ADD WLC 5508 HA MODE IN PRIME INFRASTRUCTURE 2

    I have two 5508 7.5.102 in HA mode and i am trying to add theme in cisco prime infrastructure 2 but i am taking back unreachable. Controller can ping the prime. I adding the controller using the management ip address of controller. Have anyone meat thise issue ? I also have problem when adding switches in stack mode (WS-C2960S-48TD-L)

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  • WLC 5508 Discovery in Prime Infrastructure

    I have newly deployed a Prime Infrastructure (PI) in my network, and i want to add my wirless controller in it.
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    Hello,
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  • Updating Cisco Prime Infrastructure Campus Maps

    Our campus has changed significantly since we first created our maps, so I decided to edit the existing campus. Couldn't do it...got an error.
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    Error(s): You must correct the following error(s) before proceeding:
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    Description
    Symptom:
    Prime Infrastructure may throw an exception when trying to move buildings between campuses, stating that the row was updated or deleted by another transaction.
    Conditions:
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    At this time, there is no workaround.

  • After Update Cisco Prime Infrastructure from 1.3 to 2.0 imported floor plans has black background

    Hello everybody,
    we have updated cisco prime infrastructure from 1.3 to 2.0. When we now import a floor plan (autocad-file, dwg-format), the background from finally image, that is show in prime, is black. Previous imported floor planes has a white background. We also tried to import a previous imported floor plan again, the background is now black. Is there a possibilty to change the background to white? Thanks

    Hi,
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    Use of dwg (Auto cad) files
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    None at this time
    Further Problem Description:
    CSCuj94500, Loading DWG floor maps on PI 2.0 appears in black background
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    On PI 2.0 when we try to import autoCAD .dwg file to map
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    use 3rd party tool like Draftsight or AutoCAD Trueview to change the file to .jpg and import again to PI, after that the map appear in white background in PI 2.0.
    Further Problem Description:
    However, the same .dwg file when we imported it to PI 1.3 appear in map with white background.

  • Cisco Prime Infrastructure - not updating device details

    We run Cisco prime Infrastructure and I have found an interesting problem that I can't see an easy way round.
    If I have say a Cisco 2950 switch on my network, managed by Prime and I upgrade it to a 3560 - I then ask Prime to re-sync the device details.
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    It came to light as it screwed up a network hardware audit I was doing - this is all showing up on Prime as the old 2050's which I have replaced with 3560's.
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    This is by no means a full solution, but deleting and re-adding only takes a few minutes if you use the "Export Device" and "Bulk Import" features from the Device Work Center. You can export the desired devices to a CSV file, delete them, then import from the CSV. 
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  • Prime Infrastructure 2.0 Collection Failure for WLC 5508

    Hi,
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  • Cisco Prime Infrastructure and no new events / alarms since update to 2.2.1

    Hello,
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  • Cannot add WLC 5508 v7.6.120.0 into Prime Infrastructure 2.1

    Hi everyone
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    Hi,
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    Hello Community,
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