Prime Infrastructure issues with collection, dscp, mos, etc

We have a virtual Prime Infrastructure appliance installed. It currently shows collection status managed with warnings for several devices, i.e. Nexus 7k's, cat 3750x. cat 3850x. It is not all stacks though, most are collected accurately only a few are not showing up.
All four of my Nexus 7k's are not collected accurately.
Also when I goto Detail/Voice-video dashboards, I do not get any MOS, DSCP, voice call, IPSLA stats etc etc
Just for clarification we use Microsoft Lync for communications with Polycom phones using dscp 46, so perhaps it is not even possible but I wouod think Prime would be polling off of traffic on the port and look for DSCP values.
I am able to poll IPSLA and mos scores via PRTG.
on many of my ports in Detail Dashboards/Interface "polling enabled" shows as "no" I am not sure why it shows up as no but there is some date being polled.
Is there something simple I am missing? TAC does not seem to know the product and I am unable to find a decent manual. So I am at a loss.
Thanks in advance!

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Prime Infrastructure 2.0 Collection Failure for WLC 5508

Hi,
We have installed prime infrastructure 2.0 as a VM.
I added 2 WLCs (AIR-CT5508) in the device work center.
Both the WLCs are showing as "Managed" but under the collection status it says "Collection Failure".
When I hover over the message it reads:
Other Error: Wireless Controller added successfully but some tables had their records dropped as their key fields failed validation"
Any ideas?
Thanks
Satyaki

Hi Satyaki,
Try to reboot the WLC ,if possible and then check the status of the issue.
Regards-
Afroz
**Ratings Encourages Contributors ****

LCM issues with Workflow, Task Lists, etc.

I have found several issues with migrating certain artifacts using LCM v11.1.1.3. Note that I have admin rights in all systems, and that there are no special characters involved. So...
1) Workflow: when migrating Planning Units all of them migrated, including their statuses. But not all PU comments (<annotation>) and logs (<log>) nodes migrated. It happened to almost all users - some who had 1-2 comments in the source system haven't got any in the target one, some got migrated only few (e.g. out of 5 in source, they got 3 in target). Since it happened to all users, it doesn't seem to be security. I have also checked (for those who partially failed) some other nodes, sequence, action, process state - they all seem to be OK. One curiosity I've spotted in few cases, is that in source LCM file (.xml) "priorOwner" node has the name of the user I am investigating, while in the target file (taken after the migration), for that same PU, that node is empty, actually says "null".
Any ideas why this might be happening?
2) Task Lists: when exporting TLs (in LCM) on occassion <dataForm> node in XML file would be missing for the task that actually has it attached. Again, no special characters are used, and I am admin. Then I tried to use TaskListDefUtil, and even if that list has required node, when I try to import, the task is still not attached to the form. I had to delete all TLs, then use Util files to reimport.
Anyone with similar experiences?
smilo

I had issues with tasks lists using LCM in instances where parent task name was same as child task or a task has same name planning web forms. You might also find issues with exporting webforms with business rules attached to forms where form is on plan type A and business rule is on plan type B. In this case, after LCM import, plan B business rule will lose location reference to correct plan type and get associated with web form plan type. In this case you will need to attach business rules again.

BPM: Issue with Collect Idocs in Production which is used to work in Test.

Hi,
We are using BPM for our interface to collect the idocs,
- Header Idoc will consists of number of bundles of Detail idocs.
- Each bundle consists of 100 Details Idocs..
We used packet size as 100 in ECC partner profile and Idoc package as 100 in Sender Idoc adapter in PI.
Example for 103 idocs,
header idoc will send count as 2 (100 and 3).
Detail Idocs will come in two 2 bundles(2 message ids), with 100 in one message id and 3 in another message id.
we used BPM to collect all the detail idocs before mapping to final target message.
The interface is working fine in our test system, but it is not working in production.
The interface is working fine for the idocs less than 100. Problem is only when the count is more than 100.
We compared BPM in both test and production and we didn't find any difference in the process steps.
Anyone has any idea what might be wrong ?
Any help will be appreciated.
Thanks
Deepthi.

Mapping problem which is cleared now.

BPM Issue With Collection

Hi All,
I have designed a CollectTime dependand BPM Pattern (IDOC's_to_File) similar to Standard CollectPatternTimeDependant.The problem is when
TimeOut = 2 Min
Incoming are four IDOC's which are sent in >1min to XI,then the BPM gets trigerred 4 times, For the first time it collects 4 IDOC's, 2nd time It Collects 3 IDOC's starting from 2nd IDOC , and so on...
I Hope there is a Problem with the Loop, However it is set to 1=1.
I unable to figure out my mistake.Any Light on this would really be appreciated.

Hi,
Check out the exception timeout and the time you have given and the process in exception you handled..
with this blog we can get desired output..
we can collect Idocs without BPM also
/people/stefan.grube/blog/2006/09/18/collecting-idocs-without-using-bpm - collecting IDocs without BPM
Regards
Chilla
<i>reward points if it is helpfull..</i>

LMS 4.1 issue with collection summary board

Hello,
something strange, collection summary says 2 config archives failed but don't say succeeded, see below:
Thanks,

The other are probably "partial"
This probably means I did not get the vlan.dat file but got startup and running config.
You can see this in: Configuration > Configuration archive > Summary
I find the collection summary very confusing since it doesn't provide all info needed
Cheers,
Michel

Issue with transfering files, images etc to external hard drive.

It wont let me drag folders when it did before to my external hard drive, is this to do with permissions or admin?? How do I change this so it works as I need to back up my system. All I want to do is drag them in, it comes up with a grey circle with a minus sign in it. Have used this hard drive before and it worked find. I was told the system on Os has been updated to be more secure.
Thank you!

cheekycharlie wrote:
Hi, thanks for your reply, i think i now know what the problem is, having checked how the maxtor EHD is formatted, it revealed that it is formatted as NFTS, i can read the files on my imac but cant move files on to the EHD from my imac, the EHD is also used on a windows vista machine, is it possible to read and write to this EHD using both Mac OS and windows, i use this EHD for image files only.
As you found out OS X can read files from at HFTS drive however it cannot natively write to it. However if you still wish to write to it you can download and install NTFS-3G. Here is a link to it, that shoudl take care of the problem.
http://www.macupdate.com/app/mac/24481/ntfs-3g

Prime Infrastructure with Mesh Networks

My customer has a Mesh network at a sea port. They have about 15 mesh access points at each location with two controllers each. Would Prime Infrastructure work with a mesh deployment? There is a lot of interference and sometimes the performance of the network is affected. I want to use the WCS portion of Prime, to manage the mesh coverage, parent/child relationship between the RAP's and MAP's.
Please let me know if Prime is something I can suggest to my customer to ease the management of the mesh network.
Thanks,
Scott

Hi Scott
Prime is the replacement for wcs. Wcs isn't supported past code 7.0.
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Ask the Expert: Cisco Prime Infrastructure - Implementation and Deployment

Welcome to the Cisco Support Community Ask the Expert conversation.
This Ask The expert Session will cover questions spanning Cisco Prime Infrastructure on Implementation and Deployment on Wired and Wireless. This will be more specific to Customer’s and Partners questions product covering PI on configuration, Features and Menu, Network Monitoring, Maps, Implementation, High Availability and Maintenance and t/s parts.
Monday, February 2nd, 2015 to Friday, February 13th, 2015
Dhiresh Yadav is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco Prime Infrastructure and Cisco Wireless products. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS) and CCIE (DC) certifications.
Afroz Ahmad is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco NMS products like Prime Infrastructure, LMS, IP SLA and SNMP etc. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS),CCIE (DC), and SCJP (Sun Certified Java Professional )
Vinod Kumar Arya is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco NMS products like Prime Infrastructure, LMS, IP SLA and SNMP etc. He has over 8 years of industry experience working with large enterprise and service provider networks. He also holds VCP 5 and RHCE certifications.
** Remember to use the rating system to let the experts know you have received an adequate response.**
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Network Infrastructure community, > Network Management, shortly after the event. This event lasts through February 13th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hello Wilson,
Thanks for joining us.
1841 should just work fine for net flow . Hope you have a valid "PI Assurance license" installed on the server.
"PI Assurance license" is required for "net-flow" feature
Devices supporting Netflow in PI ::
1400, 1600, 1700 & 1800
2500, 2600 & 2800
3600, 3700, 3750 & 3800
4500 & 4700
AS5300 & 5800
7200, 7300, 7400 & 7500
Catalyst 4500 ASCI
Catalyst 5000, 6500, & 7600 ASCI
ESR 10000 ASCI
GSR 12000 ASCI
Cisco IOS Software Release Version
Supported Cisco Hardware Platforms
11.1CA, 11.1CC
Cisco 7200 and 7500 series, RSP 7200 series
12.0
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series
12.0T, 12.0S
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8600 series
12.0(3)T, 12.0(3)S
Cisco 1720, 2600, 3600, 4500, 4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series
12.0(4)T
Cisco 1400, 1600, 1720, 2500, 2600, 3600, 4500,
4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series
12.0(4)XE
Cisco 7100 series
12.0(6)S
Cisco 12000 series
NetFlow is also supported by these devices Cisco 800, 1700, 1800, 2800, 3800, 6500, 7300, 7600, 10000, CRS-1 and these Catalyst series switches: 45xx, 55xx, 6xxx.
NetFlow export is also supported on other Cisco switches when using a NetFlow Feature Card (NFFC) or NFFC II and the Route Switch Module (RSM), or Route Switch Feature Card (RSFC). However, check whether version 5 is supported, as most switches export version 7 by default.
You can check the below steps to diagnose the issue::
To verify that NetFlow is exported from a device to PI, follow the steps below:
1)   Browse to Administration > Data Sources page. Check the value in column ‘Last Active Time’ for the ‘Device Data Sources’ table. If the table is empty or the value does not represent recent time, then
it is possible that the device is not exporting NetFlow or PI Assurance license is not applied / expired.
2)   Login to PI console ( via SSH) as root user and run the command:
                netstat –an | grep 9991 – Output of this should be like : udp        0      0 :::9991         :::*
                Check the firewall settings on PI server using the command: firewall -L
1)   Check the configuration on an IOS / IOS –XE device. Run the commands
a)   sh running-config | inc destination
1)   This should list the IP address of the PI SERVER ( along with other outputs if any)
b)   sh running-config | inc 9991
1)   This should list at least one entry.
c)   If the above are fine, then verify that the flow monitor, flow exporter and the flow records are correctly configured on the device.
Refer to the URLs below to configure NetFlow export.
http://preview.cisco.com/en/US/docs/net_mgmt/prime/infrastructure/2.0/user/guide/setup_monitor.html#wp1056427
Thanks-
Afroz
***Ratings Encourages Contributors ****

Can't import images in cisco prime infrastructure 1.2

- Any job , trying to import images, in my cisco prime infrastructure fails with :
Jan 14 13:14:53 cisco-prime 01/14/13 13:15:18.040 ERROR [service] [pool-4-thread-19] IFM_SWIM_EXCEPTION: [com.cisco.ifm.swim.service.exception.IfmSwimParserException: Cannot populate software image info object from the image.]
How I can I solve this one ?
Tx,
M.

I seem to have the same problem, strangely enough importing a universal image for 2960s worked fine, but I get thos error when trying to import a 3750x image

Cisco prime infrastructure 1.3

Hi Experts,
i am currently try to explore cisco prime Infra 1.3 and facing some problem.
1 : i have set the admin password at startup config but this password is not working(i am pretty sure that i have enter the same password)
2: Can i change the prime lan infra clock setting from it,s GUI
3: i am not able to see the end client assosiate to a cisco switch(C3750 )
4: i want to know can i use cisco infra to monitor broadcast on a switch port level.(suppose switch 1's port 10 client making broadcast ,can i monitor that)
is there is any training videos avialable for cisco prime infra 1.2/1.3 .
What else we can do at monitor level with the help of cisco prime infra 1.3
Thanks,
Prashant

Prime Infrastructure
Prime Infrastructure comes with a variety of server installation options. You will want to ensure that you have selected an option appropriate for the size and complexity of your network.
This table gives the maximum number of devices, clients, events, and Net flow data flows that Prime Infrastructure can manage for each option. Capacities for the pre-installed hardware appliance match the large option.
Scaling: Prime Infrastructure Server   Capacities (Includes Assurance)
Small
Medium
Large
Extra Large
Devices
250 total. The   mix of devices may include up to:
•Wired   Devices: 100
•Controllers:   2
•Autonomous   APs: 100
•Unified   APs: 100
•NAMs:   0
500 total. The   mix of devices may include up to:
•Wired   Devices: 300
•Controllers:   5
•Autonomous   APs: 300
•Unified   APs: 300
•NAMs:   0
10,000 total.   The mix of devices may include up to:
•Wired   Devices: 6,000
•Controllers:   500
•Autonomous   APs: 3,000
•Unified   APs: 5,000
•NAMs:   500
18,000 total.   The mix of devices may include up to:
•Wired   Devices: 13,000
•Controllers:   1,000
•Autonomous   APs: 3,000
•Unified   APs: 15,000
•NAMs:   1,000
Clients
Wired: 1,000
Wireless: 1,000
Roaming: 250
Wired: 6,000
Wireless: 4,000
Roaming: 1,000
Wired: 50,000
Wireless:   75,000
Roaming: 25,000
Wired: 50,000
Wireless:   200,000
Roaming: 40,000
Events1
100 per second2
100 per second2
300 per second2
1,000 per   second2
Netflows
0
0
16,000 flows   per second
80,000 flows   per second
For More Information, Please click on the below link:
http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.3/quickstart/guide/cpi_qsg130.html#wp41647

Cisco Prime Infrastructure 1.2 and Aironet 1250 + VSS issues

Hi,
I am new to the NCS implementations and configurations. I have one very specific case with Cisco Prime Infrastructure 1.2 and autonomnous APs and several issues with Cisco VSS on 6500 switches.
So here is the version from Prime:
NCS/admin# show version
Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.1.038
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: NCS
Version information of installed applications
Cisco Prime Network Control System
Version : 1.2.1.012
IOS version on our APs (which are autonomnous) is:
AP-N-1>show ver
Cisco IOS Software, C1250 Software (C1250-K9W7-M), Version 12.4(25d)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 11-Aug-11 03:23 by prod_rel_team
Well the issue what we have now is that access point has been added but its not recognized by the NCS prime. I have tried all three versions of SNMP but I get the same result. The SNMP configuration is valid since I use the same for my switching infrastructure. When I enter "debug snmp packets" and "terminal monitor" I can see the SNMP communication between Prime and Aironet 1250 which is standalone.
When I switch to Lifecycle theme and go to Operate > Device Monitor Center I see all devices I have added. The Aironet 1250 is reachable but under collection status I get Managed with Warnings. When I hover over with my mouse I get "None available".
I have successfully added my switching infrastructure in total, which is operating perfectly for Catalyst 2960/3650/3750/4500 series but for 6500 under VSS I have some warnings. The device is recognized by the system which is excellent and all is operational. I get the following errors under Collection Status:
feature_sensor
SNMP request timed out
feature_powerSupplyFanStatus-6k
SNMP request timed out
IdentityCapability
The device is unreachable.
feature_flashdevice
SNMP request timed out
sam_ipsla_feature
The device is unreachable.
What can be done to resolve these issues ? I have attached a screenshot of this particular issue. The affected access point is 172.16.165.241.
Predrag Petrovic

Hi rajeeshp,
Currently I am not allowed to upgrade it because of internal procedures involved in upgrading a specific piece of software (obtaining permissions from various departments). Is it free to upgrade from 1.2 to 1.3 or there is a specific charge for that.
Predrag Petrovic

ISE integration with Prime Infrastructure,

Hi Team,
I would like to know what are the advantages and Disadvantages of the ISE integration with Prime Infrastructre.Also how the LAN, wifi, and identity management part (guest access etc) will work together.
Cheers!!!
Minakshi

Prime Infrastructure manages the wired and the wireless clients in the network. When Cisco ISE is used as a RADIUS server to authenticate clients, Prime Infrastructure collects additional information about these clients from Cisco ISE and provides all client relevant information to Prime Infrastructure to be visible in a single console.
When posture profiling is enforced in the network, Prime Infrastructure talks to Cisco ISE to get the posture data for the clients and displays it along with other client attributes. When Cisco ISE is used to profile the clients or an endpoint in the network, Prime Infrastructure collects the profiled data to determine what type of client it is, whether it is an iPhone, iPad, an Android device, or any other device.
Cisco ISE is assisting Prime Infrastructure to monitor and troubleshoot client information, and displays all the relevant information for a client in a single console.

Prime Infrastructure 2.1 Client Statistic Report Issues

Hello Community,
I hope you can help with a couple of issues I am seeing on Prime Infrastructure 2.1, running an evaluation 60 day license.
My PI 2.1 build is currently managing a WLC 5508 running 7.4.121.0, which has been added successfully. No configuration changes were applied to the WLCs, other than SNMP community. No AVC or medianet configuration is applied.
When looking in the 'Operate>Client and Users' dashboard; I can see connected clients and if I select one of them, I can see further details like session, security and client statistics (showing traffic and 802.11 metrics). These are the table views that show current values, however, further down I see graphs but they do not contain any information for RSSI, SNR or traffic sent & received (packets or bytes).
Question: Should I see this information under an evaluation license and if so, what could be stopping it?
Also, when I run the reports 'Report>Report Launch Pad' and select 'Client>Client Traffic' or 'Client>Client Throughput' the resulting report contains 0 bps, when I select 'Report By' AP by Floor Area. I have created a single floor area and placed three access points into it.
Out of interest if I do a report of the same type using 'Report By' All or AP by Controller, I do see traffic graphs for 3 out of 333 access points. Just not the access points that are in my floor area. Also the amount of traffic utilization is tiny (less than a kbps) for a WLC with 800 users.
For a 'Client>Client Count' report using AP by Floor Area, I do see the client numbers connected to the WLC/APs in my configured floor area.
Question: Should I see reports for client traffic and throughput under an evaluation license for floor areas and if so, what could be stopping it?
I have checked the background task and the 'Client Statistics' task is enabled and run time is being updated.
Kind regards,
Ian

Hi,
here is an update:
There are more than one Report you need to start to get data for Device, FAN, Power Supply, Module - look at these reports:
Report > Report Launch Pad > Device > Inventory
Report > Report Lauch Pad > Device > Wired Detailed Device Inventory
Report > Report Lauch Pad > Device > Wired Module Detail > Wired Module Detail Report Details
SFPs and GBICs cannot be reported til now - there are working on it.
br,
chris

Prime infrastructure 2.0 - Inventory error with Virtual-Access Interface

Hi,
We have recently been trying to resolve a few issues with routers which get partial inventory failures upon discovery. I have managed to narrow this down slightly with the help of the inventory.log file. (With help from this post https://supportforums.cisco.com/thread/2255346 ) I have found the following happnes when this device is added:
[2014-03-04 14:00:27,537] [ICE Service[ 1]Thread: 29] [inventory] [ERROR] - 172.16.3.202 Object detected as SAME but DB Object obtained from the database is NULL For instance id: 0 For generated POJO: PPPEncapsulation[callBack=false,callIn=false,callOut=false,multilink=false,name=Virtual-Access1,oneTime=false,owningEntityId=69757688_172.16.3.202,preferedAuthType=NONE,deployPending=NONE,name=Virtual-Access1,owningEntityId=69757688_172.16.3.202,instanceId=0,_orderedListOEIndex=<Integer>,_creationOrderIndex=<Integer>,instanceVersion=0]
I have highlighted above where it mentions the problem with the virtual access interface. The configuration on the router is for PPPoE and the virtual-access1 interface is bound to Dialer0.
It then goes on to roll back the transaction:
172.16.3.202 persistObjects called with addList size = 307, updateList size = 6
172.16.3.202 Exception while persisting: com.cisco.xmp.persistence.common.util.DMMCRUDException:,message=errorId=12,componentName=CRUD Error Create Object Failed
172.16.3.202 Exception occured while inventory collection for device with id 69757688: com.cisco.xmp.inventory.ice.InventoryException: errorId=12,componentName=CRUD Error Create Object Failed
172.16.3.202 Done with collection. Total call method time: 15308
172.16.3.202 Rolling back the transaction
Has anyone else come accross this issue?
I have attched the log showing just messages from this device.
Thanks,
Mike.

TAC and I found a bug, CSCum05301.
May be that is also helpfull for others.
https://tools.cisco.com/bugsearch/bug/CSCum05301/
Symptom:
Inventory collection will fail if following keywords are used as part on description command on the interface config level of IOS device: 1Gbps, 10Mbps etc.
Following error message is visible on the DWC:
Inventory Collection Status: Partial Collection Failure
Collection Status Failed feature(s)
Unable to configure DSL, Serial, POS, Ethernet, Loopback, Virtual-Interface, Tunnel, Vlan, Switchport and Service Module interfaces on ISR, ASR and Switches.
Conditions:
Speed keywords like 1Gbps, 10Mbps etc. available as part of descrption command in IOS interface level.
For example:
interface FastEthernet0/3
description 10Mbps
Workaround:
Use a space character between number and unit keyword, like 1 Gbps.

Prime Infrastructure issues with collection, dscp, mos, etc

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