Prime Infrastructure v1.3 -- Boot fails, displays debug info

Prime website stopped responding so I logged onto the console (VM) and it had these debug errors on it. I rebooted and received same thing. This happened on a previous install as well.
However, I can SSH to the appliance, but the website doesn't load.
It's currently running on a VMware ESXI v5.0 host. The VM was setup using the PI-VA-1.3.0.20-medium.ova file. It was working fine since Friday, then after a little bit of using it this morning it crashed. It was managing three wireless controllers.

Hi Itregistrations:
The lines depicted are not actual "debugs" as if something had been turned on, they're actually messages thrown to the console by the Linux daemon whose name is "debugd" or debug daemon, that's watching what's going on as the Prime Infrastructure service starts up. They're not helpful at all in diagnosing a problem, but they will stay on screen a long, long time while the service is in the process of starting. Once it does completely start, a login prompt should appear.
What is helpful is connecting to an SSH session, checking the output of "ncs status" to know which of the listed services are running or stopped.
Also, a set of logs generated by running the command "backup-logs repository " is helpful. Logs always help, particularly the hm-0-0.log file that tells what the "mother hen" Health Monitor service encounters as it tries to start up all the subservices. Depending on which subservice is having trouble, the log of that subservice would be the next source of help. For example, if Health Monitor tells the database server to start, but the database server doesn't, one would want to check the dbadmin-0-0.log to see why the database server disobeyed Health Monitor.

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Hi all,
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The text displayed in alarm message is :
port 'interface_id' is down on device 'device_ip_address'
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Hi,
i followed these steps :
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As i know is possible to avoid to configure every single not-interesting port on the switches with "no snmp trap link-status" command (it's a bit annoying when you have tens of switches), using Port Grouping configuration on PI but i tried it without success.
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Best Regards,

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Configure the syslog of ASA 5512-X for display on Cisco Prime Infrastructure 2.1

Hi, I'm working on implementing the Cisco Prime Infrastructure 2.1 and want to display the syslog about ASA5512-X with Software Version 9.2.
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Thanks in advance.

Hi,
Enable "logging host x.x.x.x " command to enable logging
check the below link:
http://www.cisco.com/c/en/us/td/docs/security/asa/asa91/configuration/general/asa_91_general_config/monitor_syslog.html#68764
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https://supportforums.cisco.com/discussion/11110686/failed-add-device-wcs-reason-common-1-some-unexpected-internal-error-has-occured
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I have just been struggling with a similar issue on a fresh install of Prime 2.1 Upgraded to 2.1.1.
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Fail back unsuccessful in Prime Infrastructure 2.0

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Getting foll error while starting NCS services:
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Hi Yusuf,
there could be many reasons of the failure of the health monitor services ... could be a databases faulty..
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***Try to reboot the server once before you try to restore the backup..
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Hi
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[SWITCH-DEVICE]=Switch Hostname
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Password:
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examining image...
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[SWITCH-DEVICE]#
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Hi rowansakul,
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Brandon

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Good evening,
I have setup Cisco Prime Infrastructure 2.0 and, though I have added manually my 4 network cores as devices without any problem, I can't get a single trap or a single SNMP information to be pushed into my Cisco Prime Infra.
Here is my SNMP config on my core :
snmp-server user *edited* *edited* v3
snmp-server group *edited* v3 noauth notify *tv.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF0F
snmp-server community *edited* RO
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snmp-server enable traps transceiver all
snmp-server enable traps call-home message-send-fail server-fail
snmp-server enable traps tty
snmp-server enable traps rf
snmp-server enable traps memory
snmp-server enable traps cpu_threshold
snmp-server enable traps eigrp
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
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snmp-server enable traps flex-links status
snmp-server enable traps fru-ctrl
snmp-server enable traps entity
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snmp-server enable traps ethernet cfm crosscheck mep-missing mep-unknown service-up
snmp-server enable traps ether-oam
snmp-server enable traps aaa_server
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snmp-server enable traps power-ethernet police
snmp-server enable traps rep
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snmp-server host *ip-address-edited* version 3 noauth *edited*
Basically all traps are enabled but absolutely nothing is showing up in my Prime Infra except that my 4 devices are "Reachable".
Here is a show snmp on the same device :
sh snmp
Chassis: *S/N Edited*
38554534 SNMP packets input
    0 Bad SNMP version errors
    14 Unknown community name
    0 Illegal operation for community name supplied
    0 Encoding errors
    38453185 Number of requested variables
    0 Number of altered variables
    17790703 Get-request PDUs
    20583581 Get-next PDUs
    0 Set-request PDUs
    0 Input queue packet drops (Maximum queue size 1000)
38490708 SNMP packets output
    0 Too big errors (Maximum packet size 1500)
    0 No such name errors
    0 Bad values errors
    0 General errors
    38371069 Response PDUs
    13 Trap PDUs
SNMP global trap: enabled
SNMP agent enabled
SNMP logging: enabled
    Logging to *edited*, 0/10, 13 sent, 0 dropped.
Can anyone point out what is wrong or missing in my configuration? I can't seem to single it out myself.
Thanks
Jeremy

Hi Jeremy,
SNMP traps are shown in the events and alerts section of PI.
SNMP config looks fine. Can you run the SNMP debug (debug snmp packets ) .check the logs and see if the device is actually sending the TRAPS to the PI server.
Thanks-
Afroz
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Cisco Prime Infrastructure 2.0 and ASA 55xx platform problem

Hello,
We recently upgraded to Prime Infrastructure 2.0 with the hope being able to manage our ASA's from PRIME (and complete an LMS migration).
When I attempt to add ASA's to prime i get the following collection errors:
Unable to collect processor and RAM information.          Processor and RAM information.          Unexpected error. See the log file inventory.log for details.
In the logfile I get the following XML parsing error on the MIB:
<palError>
<deviceId>6284310032</deviceId>
<code>VALIDATION_ERROR</code>
<message>Failed to validate output XML: cvc-maxInclusive-valid: Value '3484331296' is not facet-valid with respect to maxInclusive '2147483647' for type 'int'.</message>
<result>
    <result xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="/CISCO-MEMORY-POOL-MIB/xmp-im-file-system-module.xsd">
      <xmp-im-file-system-module>
        <MemoryPoolStatistics>
          <memoryPoolIndex>1</memoryPoolIndex>
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To me it seems that the ASA returns a value that is bigger then int32 and thus causes an overflow? Any clues? Workarounds to add an ASA to Prime without checking these MIB'S?
Regards,
Marcel

Hi,
does anyone happen to know if that problem is fixed? My currently setup looks like this:
1. Cisco Prime Infrastructure 2.1 with updated device pack.
2. Assurance license
3. ASA5510 which has enabled netflow. Netflow is being sent to Cisco Prime 2.1
I do receive netflow raw data within Cisco Prime 2.1 but any graphical display of netflow data is not working. Does anybody has an idea where the problem is? Could it be that the graphical data is only displayed when sending netflow 1, netflow 5 or netflow 7?
regards
Maurus

Prime infrastructure 2.1 deploy config task

Hi,
I'm struggling with the cisco prime infrastructure 2.1 again :]
When i create a configuration task (it could be anything like an access list etc.) and deploy that to a switch or group of switches it does not work.
In the Job Dashboards i just see that the job has failed, and there is no details on what would be the reason, just "No data available".
This was working before, and all snmp/cli credentials are up to date, and all devices are sync.
Any suggestion on what could that be ?
Pawel

Hi,
Please create a simple CLI template e.g "snmp-sever community ASHOK RW" as per below navigation:-
Design > Configuration > Feature Design > Templates > CLI Templates > CLI > Save as a New Template
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Configuration Deployment > Configuration Tasks > Templates > My Templates
if still job fails, we need to collect the debug logs
- Ashok
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Prime Infrastructure v1.3 -- Boot fails, displays debug info

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