Prime NCS Alarm Browser

Question

Hello all,
we have Cisco Prime NCS Ver. 1.0.2.29 running on a virtual appliance. Since a few weeks the alarm summary shows alarms but the alarm browser window is empty.
Any ideas?
Regards,
Hubert

Answer 1

Hubert, 
You should install the patch logged in as the admin user to the CLI of the NCS appliance
The latest patch for NCS 1.1.1.24 is named ncs_1_1_1_24-Update.13.4.tar.gz and can be found here:
http://software.cisco.com/download/release.html?mdfid=284396249&flowid=34522&softwareid=284272933&release=1.2.1&relind=AVAILABLE&rellifecycle=&reltype=all
Here’s a way to install the patch:::
1)      From your PC launch a CMD Prompt
2)      CD to the directory where the patch is installed
3)      ftp xxx.xxx.xxx.xxx (this is the IP address of the NCS/PI server)
4)      login as ftp-user
5)      enter the password created during the install of NCS/PI for the ftp user account (if you don’t know it, you can change it by entering:
a)      ncs password ftpuser ftp-user password from the CLI
6)      type bin then press return
7)      type hash then press return
8)      type
put
9)      login to the CLI of the NCS/PI server
10)   type dir disk:ftp and you’ll see the file stored in that directory on the disk
11)   if you don’t have a repo pointing to disk:ftp then create one using
     a)      config t
     b)      repository localftp
     c)      url disk:/ftp commands
     d)      exit
12)   type ncs stop
13)   type patch install localftp