Print Alignment Failed and Cyan color not printing on Officejet 8500 Primier

The Alignment Fails and the Cyan color is not printing.The Cyan cartridge was low and was failing to add the blue color. Even though it was not empty, I replaced it. After doing so it went through the alignment process and I received an error message "Alignment Failed" I proceeded to take the following troubleshooting steps: 1. Cleaned printhead & Alignment through the printer tools2. Reinserted the Cyan ink cartridge, cleaned & aligned printhead3. Turned the printer off, unplugged the power cord from the back of the printer for one minute and then plugged back in. I then went through the alignment again. None of these troubleshooting techniques worked. The only thing I have not done, is replace the printhead. They are so expensive and I'm worried that this may not be the issue.

Hi DavidM2,
Welcome to the HP Forums.
I see that you are having issues with the Cyan and the Yellow ink cartridges as well.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you are still having issues then try to replace the cartridges.
Let me know how you make out and if you have any other questions, feel free to ask.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hi DavidM2,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Print Alignment Failed and Cyan color not printing on Officejet 8500 Primier

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