Print Button with blank Pop Up

While trying to print a crystal report through crystal viewer the print button is showing blank and staying still for long time. We are not able to print the report through the viewer.
Any solution please

Firstly it would be handy to know what version of CR you are using?
Is this a standalone application? If so the Print Control is an ActiveX plug-in which requires permissions.
Don

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See attachment. This is really bad if it is happening to other people.
Although I am an HP employee, I am speaking for myself and not for HP.
Attachments:
ePC_error.png ‏296 KB

Works now. Thanks!
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<?xml version='1.0' encoding='UTF-8'?>
<jsp:root xmlns:jsp="http://java.sun.com/JSP/Page" version="2.1"
xmlns:f="http://java.sun.com/jsf/core"
xmlns:h="http://java.sun.com/jsf/html"
xmlns:af="http://xmlns.oracle.com/adf/faces/rich"
xmlns:pe="http://xmlns.oracle.com/adf/pageeditor"
xmlns:cust="http://xmlns.oracle.com/adf/faces/customizable">
<jsp:directive.page contentType="text/html;charset=UTF-8"/>
<f:view locale="#{applCorePrefs.locale}">
<af:document id="d1">
<af:form id="f1">
<af:panelSplitter orientation="vertical" splitterPosition="50" id="ps1">
<f:facet name="first">
<af:panelStretchLayout id="psl1" startWidth="400px"
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bottomHeight="0px">
<f:facet name="bottom"/>
<f:facet name="center"/>
<f:facet name="start"/>
<f:facet name="end">
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<pe:changeModeButton id="cmb1"/>
</af:panelGroupLayout>
</f:facet>
<f:facet name="top"/>
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</f:facet>
<f:facet name="second">

<pe:pageCustomizable id="pageCustomizable1">
<f:facet name="editor">
<pe:pageEditorPanel id="pep1"/>
</f:facet>
<pe:layoutCustomizable id="layoutCustomizable1">
<cust:panelCustomizable id="panelCustomizable1"/>
<f:facet name="contentA">
<cust:panelCustomizable id="panelCustomizable2"/>
</f:facet>
<f:facet name="contentB">
<cust:panelCustomizable id="panelCustomizable3"
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<cust:showDetailFrame text="Custom Show Detail Header Text" id="sdf1"/>
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</f:facet>
</pe:layoutCustomizable>
</pe:pageCustomizable>
</f:facet>
</af:panelSplitter>
</af:form>
</af:document>
</f:view>
</jsp:root>
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