Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires". Can somebody help me what does this error means?

Hello, I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer. Are you using Genuine HP Cartridges?
What are the ink levels? If you need further assistance, just let me know. Have a nice day!
Thank You.

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Request to exchange unused in warranty printer cartridge #901 Tri-color

I recently purchased an HP4620 Printer to replace HP4500 Printer which had become defective. I have an unopened, unused tri-color HP901 cartridge which I would like to either exchange or receive credit for. I would appreciate your early reply.

Your best option would be to contact the phone support number for the country you live in.
Please take a look at this link below, call them up and inquire about your cartridge
http://welcome.hp.com/country/w1/en/support.html
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Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Error message: Printer cartridge problem

I'm copying only at the moment. A small stack of papers.
Suddenly the printer seemed like it was taking too long on a page, and it just kept staying in the same position but nothing was happening.
Finally I tried to shut it down but it wouldn't shut down. It said, shutting down, but it wasn't.
So I unplugged it and waited a bit, then plugged it back in.
Then it appeared to be OK but when it started the copying process again, it stopped and gave that error message.
Is it something as simple as it's out of ink? But I don't think it should be. It wasn't showing that it was low.
Any suggestions, anyone?

Hi melegay,
Welcome to the HP Support Forums! I understand you were trying to copy on your HP Printer and the paper was not feeding, you did a hard reset now your printer's front panel is saying 'Printer Cartridge Problem'. Can you please let me know the Exact model of HP Printer you are using?
Please start here: 'Ink Cartridge Problem' Message Displays on the Product Control Panel. Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
If you are still getting the error message let me know and leave me with the requested information.
Thank you,
HevnLgh
I work on behalf of HP
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7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

HP Printer cartridges problem

Hello,
My Photosmart C4480 was ok for 3 years.
Now I am having cartridges problem.It keeps saying wrong kind of cartridges.
Should I just go get a new one?
What is the life span of the printer?
Thanks in advance !!

First pull out the cartrdiges and check the dates on them, if they are expired they might need replacing. Also try to print a testpage by pressing the [Cancel and power buttons together, you should get a message "special key combo" ], then blue, green, gray. You will be in a hidden menu now, in that menu go to Reports Menu and then to Selftest.
Please scan this page and add it to your post by clicking the insert/edt picuter button and i will have a look.
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Sorry - color printer cartridge problem?

Unit has been working fine. Suddenly, I get "remove and check color cartridge" message - no longer can print. Installed 3 new cartridges and no change. Any thoughts. Appreciate any help.

Okay, nothing like a newbie to screw things up. The unit is an HP Officejet 7410 All-in-one. Maybe now it is a good question.

C7280 Brand new printer cartridge problem-

Printer status shows yellow cartridge is good- brand new HP org. just installed. But all the software I try to print with comes up with a message that says... you need to install a yellow cartridge press. .... button to continue to print in black or cancel...
I've cleaned the heads a couple of times.... I've taken out the cartridge an put it back in.....
Help....
This question was solved.
View Solution.

As some programs do work and others dont its most likely not an hardware issue. As wel that printing from a memory chip works as wel proves this. So its most likley a software issue.
On the software disc of the printer find the Folder UTIL, and in there find the folder CCC. In that folder there should be a file called Uninstall_L4.bat (with or without the .bat added to it depending on your computers settings. Run that file and it will remove and cleanup your software. Reinstall it after that and try know.
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HP Deskjet 6980-print cartridge error

I replaced both ink cartridges.Once I closed the lid and error came on my screen telling me Print Cartridge error- tri color. and the tri color light blinks continuously???

Hi - by 'compatible cartridges', do you mean refilled or non-HP cartridges? HP can't support those because they are somebody else's product - HP doesn't know what kind of ink is in them, how they were refilled, how they might have been damaged during remanufacturing, etc. Here's a support document on a comparison of reliability of HP vs remanufactured or refilled brands by QualityLogic (an independent quality assurance organization): http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00113&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE.... There is a broken link in this doc, which is a bit annoying, but I think it is trying to take you to this page, which has more on the relative reliability of HP vs non-HP: http://www.hp.com/sbso/product/supplies/printer-ink-refill.html
When you cleaned your electrical contacts, did you clean the contacts inside the printer as well? They are hard to get at, but you'll find them in the cradle where the cartridges go - they match up with the contacts on the cartridges. Don't use very much water at all - a barely dampened, lint-free cloth is best. And I would use distilled water, rather than rain or tap water. Rain water especially could have contaminants.
I work on HP's behalf.

Cartridge Problem....lights flashing

The printer won't print anything...test page, alignment page, cleaning page...nothingThe check paper light, and the check print cartridge light are flashingthe black, start copy light is blinking. Power light is steady green, unless you try to press cancel, or any other button which causes it to flash for several seconds.I installed the HP info for the printer, and its says there is a problem with the black printer cartridge. I follwed advise and cleaned it....3 times...no luck. This ink cartridge has only ever printed like 10 pages, so I know it's not empty. I stopped even trying and was going to just go buy another printer, but it seems like such a waste, and I really can't afford itHelp Please!!

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Constant cartridge problems

Every time I install a new ink cartridge, I get an error message stating that the new cartridge is either missing or damaged. I have to keep taking the cartidge out and putting it back in (over and over again), until it finally reads that the cartidge is okay. Often times during this process, the error message will expand to the other catridges, as well. It's very frustrating and time consuming. please help me figure this out. I've tried cleaning the print heads., checking the alignment...I don't know what else to do.
Thanks for yor help.

Hi ljfb,
Could you let me know you printer model? It could be where the printer makes electrical connection with the supply being dirty.
If you scroll down to solution three on this link it shows how to clean the contacts in this particular printer Print Cartridge problem troubleshooting
Hope that is some help.
Dermot
Although I am an HP employee, I am speaking for myself and not for HP.
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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This question was solved.
View Solution.

If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Psc1215 cartridge problem

My psc1215 suddently reported a cartridge problem just after printing some photos without any problem. I changed both cartridges, rebooted etc etc but the problem remains.
Any ideas please?

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Black printer cartridge Office Jet 4500

Referr to device documentation to troubleshoot: print cartridge problem (black) Officejet 4500
Changed cartridges and prints a few times and comes up again.

Hi MJDillman , and welcome to the HP Forums.
I see you are experiencing cartridge issues. I would like to help.
I would recommend removing the ink cartridges, and perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following this document on an 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase

HP Deskjet 4180
Genuine HP Tri-Color #22 ink cartridge and Black #21 ink cartridge
Windows 7
Test printing from Photoshop, Windows Picture Viewer and GIMP.
Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase.
The experience that I'm having currently contradicts very good, accurate color from HP cartridges in the past from RGB images that I've printed successfully with this printer. I've previously got excellent color from the true HP ink cartridges on this Deskjet 4180 printer.
But today it is obvious that the yellow is not flowing from this cartridge that was installed only a few weeks ago. And my ink levels are at 50 percent, and they were even higher when I started today... see the screenshots below.
I'm printing from Photoshop, but for some tests I tried printing from two other applications today but I'm always getting these results that indicate that there is no yellow printing... this is much worse than just a bad color profile. I'm an experienced photo retoucher and I have a long history of dealing with inkjet printing in the work place with all kinds of printers.
I know that inks can dry up in their cartridges if they don't get printed with every few weeks and if the printer isn't maintained. I purchased these new cartridges only about three weeks ago and the first test prints and some prints two weeks ago came out perfect.
But today this is the result I'm getting... screenshots below show the original RGB image and an actual scan of the bad print results I'm getting, indicating that no yellow is flowing from the HP tri-color cartridge. And a screenshot of the ink level indicator panel is at the bottom.
Why is the yellow ink drying up and not flowing so quickly? How can I prevent this besides doing semi-weekly prints to keep the inks from drying up? I'm in a fairly humid climat, so dry air is not the problem. The contact points on the cartridge are clean.
Does HP guarantee their cartridges for this kind of thing?
Good color - original RGB image...
Bad color - actual scan of bad print with no yellow, below...
Ink levels after test printing...
Thanks for any help.
digi

Well, here is the answer I was looking for, only arrived at by way of my own further investigation and experimentation.
It seems that no matter who I asked about this problem, I always got the same questions and answers.
For example, the people at the HP 800 number for consumer help, where it seemed I was not talking to someone who was actually familiar with the product, because they came to the conclusion that I need to buy a new HP printer... wow, isn't that a big surprise for an HP employee to say, "Just buy a new one!".
No one, and I mean no one, would seem to be able to listen to or understand what I wrote in my original question on this thread about how this printer prints fine when I first put in a new ink cartridge, and then just a few weeks later one or two of the colors seem to be dried up and they won't print.
And it seems that somewhere I read that you need to print a test maintenance print every month or so to keep the inks from drying up... but the inks seem to be drying up in less than three weeks now, even though I used to be able to go for months without doing a print and the inks would still be fine.
So when I was talking to someone in India, Malaysia or the Philippines at the HP 800 customer phone support number, after going through so much crap about whether this printer was still in warranty just to have a simple question answered you'd think I was trying to launch nuclear missiles and my launch codes weren't current.
And it was much the same situation to get on HP's "Live Chat" customer service on the net, and then they'd go through the same line of questions and answers as the support people on the HP 800 phone line...
Q: "Do you have dirty nozzles on your ink cartridges?"
A: "No, like I said in my original statement, I cleaned those and they weren't dirty to begin with."
Response: "Because you need to clean those every so often, you know."
Q: "Did you try cleaning the contacts on the cartridges?"
A: "Yes, like I said in my original statement, I already did that."
Response: "Because you need to clean those contacts every so often, you know."
Q: "Did you try putting in a new cartridge?"
A: "Yes, like I said in my original statement, this cartridge is nearly new and it shows a 90% ink level."
Response: "Because you need to put in new cartridges when the ink runs out, you know."
Q: "Did you do a test print?"
A: "Yes, like I said in my original statement, I did a test print and that's what is telling me that the yellow and magenta are not printing any longer."
Response: "Because that's how you can tell if any colors aren't printing, you know."
So is anyone else seeing a pattern here? It's not like I'm talking or live chatting with a real human being, but maybe an automated voice prompt system that only has an A, B, C or 1, 2, 3 type of response system that it's working from.
The people hear a answer, and regardless of what that question was in the troubleshooting category that they are in, they just have a stock response that seems to bypass what the customer's answer was, so it's like I'm talking or live chatting with a machine that is uttering its responses in a fixed pattern, regardless of what I'm saying.
HP customer service is like talking to someone who isn't listening, so often they ask their next question, but I just answered that question with my previous answer.
Like I said, the way it used to be, HP or even after market ink cartridges could sit for months without doing a maintenance print and I would still get a perfect print every time. And that's pretty typical for maybe an older person who isn't printing prints that often, but they just want to print one every few months or so, like my mom, with her HP printer, who I've been troubleshooting this problem for.
Or even with my own large format Epson printer or any of the pro level inkjet printers and even IRIS printers that I've used in the workplace over the course of the last 20 years... you could do a print every two months and there was no problem with dried up inks.
And I know somewhere in the past I read that the maintenance print that the instructions was recommending be printed only needed to be done every 4 to 6 weeks to keep the inks from drying up, although when I go through the entire full blown PDF instruction manual now I can't find ANYTHING about how often a maintenance print needs to be done... that's right, nothing!
But on Christmas eve I once again exchanged my last, dried up HP tri-color ink cartridge at a Walgreens store where my mom had purchased it months prior (and the guy was nice enough to exchange it even after 5 months) which was yet another HP tri-color ink cartridge that had at least two of it's colors dry up after only a few weeks. At that Walgreens they had been nice enough to replace three prior HP tri-color ink cartridges with the same problem in the last year, and before that three different after market, off brand tri-color ink cartridges from another store had dried up after only a few weeks.
So the guy at Walgreens told me that now with HP cartridges you need to do a maintenance test print EVERY WEEK in order to keep the inks from drying up... THAT'S EVERY WEEK YOU ARE NOW SUPPOSED TO DO A TEST PRINT FOR MAINTENANCE.
Now, you DO NOT need to do one of the test prints where it prints a photo of a pear, which uses quite a bit of ink, but you can just do one of the self test prints where you hold down on the CANCEL button and then press the COLOR COPY button and it prints a quick test page with just a little color and a lot of B&W text, and that's apparently enough.
And that seems to be enough to keep the ink cartridges from drying up, the way they seem to be otherwise doing so quickly now, as opposed to how HP and other brand ink cartridges used to.
And in fact, now after about a month, after doing weekly self test prints, the ink cartridges are still flowing well and they just did some full color prints quite nicely... ALERT THE MEDIA AND ANYONE WHO CONSIDERS THEMSELVES HP PRINTING EXPERTS!
So the questions I would ask myself are these...
First, why is it that NO ONE at HP customer service knew this, whether it be on the HP 800 phone support or on the HP "Live Chat" with people in India, Malaysia and the Philippines, or even here on the HP Help Forum with so-called EXPERTS from HP?
Second, how have the inks changed so that in the past, you didn't need to do maintenance prints every week, but maybe every two months at the most, in order to keep the inks from drying up, but now the inks dry up in a matter of less than two weeks unless a maintenance print is done once a week?
Have HP and other ink makers changed the formula of their inks so they dry up much faster, forcing people to buy new cartridges when the last ink cartridge is still at a 90% level with dried up ink?
And as a result, are people on the HP 800 customer phone support line and on HP "Live Chat" telling people that they need to buy a new printer, when in actuallity their ink cartridges are just drying up within a new record short period of time?
You tell me, HP experts.

Print Cartridge problem : [Tri Color]

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