Print Cartridges

Hi, Garen. This is good advice, and I hope that whoever responds to my query will follow it.
I am a new participant to this forum, and was not sure where best to post this question.
I have a C5180 that has served me very well in the past. It seems to be a good workhorse. I noted several comments about it in the forum having issues with print cartridges, which I found to be issues with the cartridge suppliers selling out of date cartridges. Even though it would appear the cartride had ink, it still would not function or be recognized by the printer because it was expired. I will check all dates when purchasing replacements in the future, and save receipts in case I need to seek accommodataion from the reseller.
Now to my current problem/dilemma. I tried to transfer from a camera card today. The memory card was a 128m3 SD card. I checked it for proper insertion multiple times, but whenever I would select "Save" on Photosmaret Express, it would put a message on my monitor that the 5180 "could not connect to the device". Clearly it is connected, because the message appears on the screen. So why can't I transfer photos from the memory card to the computer?
Thanks in advance for any help.
(Title edited for clarity.)
Message Edited by SandyD on 05-20-2009 11:43 AM

Hi Reefsharsk,
Welcome to the Consumer Support forums! I moved your post out of the "Advice for Providing Great Answers" thread and made it its own thread here. This will better enable you to track replies now, and possibly better enable other users to find answers to the same question later as well.
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Similar Messages

Need to find compatible print cartridge

Hi!
This is very urgent.
I bought my printer- Photosmart C4280 in Europe and used the 350 and 351 print cartridges. Iam living in Israel now and i had problems to find the right cartridges as it doesnt excist here under the same numbers.
An employee in a media shop found on the israeli HP homepage the right ones and i bought the 140xl and 141xl.
After all, my printer says 'incompartible print cartridges'...
I NEED THE RIGHT NUMBERS! WHICH CARTRIDGES TO BUY IN ISRAEL FOR THE C4280???
Please help me, i have to print a lot by the end of the week!
Thanks for any advice!
Ps: I did a reset already.

Hi,
140 & 141 probably are thr right number but the printer does not know it because it is sold in Europe. Please check the following article and call HP in your area for help, they will show you how to reset thr printer:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
Regards.
BH
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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View Solution.

If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Laserjet pro mfp m177fw - cannot install print cartridge

I recently purchased my printer, and now I have to replace the black cartridge for the first time.
The graphics on the printer cartridge itself, and the videos on the HP site are not of any help. the directions say to insert the cartridge into the slots and push into the retainer with the other cartridges.
When I slide the cartridge into the left and right slots, the cartridge will not slide down easily. I have to force it and one side will slide and the other will not. I do not want to force it, in fear that I might break the printer.
Is there a more visual graphic somewhere on the HP site, on the internate, or on Youtube, that can help me solve this cartridge replacement issue?

Hi, mxhall,
Welcome to the HP Forum. Sorry to hear you're having issues installing the new black toner cartridge in your LaserJet Pro M177fw.
First of all, you were very wise not to force the cartridge into the slot. Doing so could damage the printer and the cartridge.
Please take a look at the document at this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03922339&lc=en&product=5445914&tmp...
Hopefully, it will resolve the issue.
Also, as you're inserting the cartridge into the printer, make sure that both ends enter their respective slots at the same time. If the cartridge is tilted even a little, it can make it hard to push the cartridge into the printer.
Thanks, mxhall. Hope this helps.
rumack
I work on behalf of HP.

HP Officejet Pro L7590 - printer cartridge door clasp broken

The plastic clasp on my printer cartridge door broke. The printer thinks the door is open and will not print. What can I do?

Hello Lacanz,
Thanks for the post. With this one, I've included a link below to access the HP Parts store. Here you can access replacement parts and order either by phone or on line. I did check this one for you and good news!, they are available and in-stock now. Good Luck!
HP Parts Store #: 1-800-227-8164
Part number: C8187-67304
Description: Pen Cartridge Access Door
Price: $13.84
Link: http://h20141.www2.hp.com/Hpparts/Search_Results.aspx?mscssid=ED4C7BE2C6FD442C973E7438D23B7FB8&Searc...
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K8600 Printer Cartridge Failure: Printhead or Sensor??

I have an Officejet Pro K8600 that ejects the print cartridge, cartridge light flashes, when I print. The supply levels say 80-100%. This happens even with a new cartridge. The diagnostics say the printheads are "good." I cleaned the print heads three times. All printing (when it does print) is clean and crisp, with no lines. HP support says I need to replace the printheads (yes, they are expired, but print quality is excellent). Office Depot rep says the print sensors are bad and motherboard needs to be replaced (actually says printer needs to be replaced, as it's not worth fixing). I love the printer (when it's not acting up) and speed and print quality is great. I don't want to pay $150 for two new printheads if this is not the problem. So, if print quality is fine, and cartridges are being ejected automatically in the middle of printing, is this a printhead problem or sensor problem? Thanks for any insights you might have on this....not ready to buy a printer for one that is only 2 years old.

Hi there,
This can usually be resolved by cleaning the printhead thuroughly. Check this article out which may help.
Best of Luck!
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HP C4180 All-in-One Printer cartridge access door problem

It says my printer cartridge access door is open, but it is not. I've reinstalled the ink cartridges & unplugged printer to try to reset, still no luck Any suggestions?

Hello there again;
This is part of this article GO HERE specifically step eight. Ok try this;
If the product is turned off, press the On button ( ) to turn it on.
Unplug the power cord from the back of the product.
Press and hold OK and the Cancel button ( ) while plugging the power cord into the product.
Continue pressing and holding the buttons until the product turns off.
Press the On button ( ). OOB NVM Reset displays on the control panel.
Print a self-test page
Press the Setup button ( ).
Press the down arrow button ( ).
Press the right arrow button ( ).
Press OK .
Let me know the outcome and will keep doing my best to help you.
Hope this helps;
RobertoR
And remember . . .
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Refund cost of unopened printer cartridges due to new printer

I had to buy a new HP printer today. Rep said since I had unopened printer cartridges that cannot be used with new printer, I was to contact this site to get refund or ? re: these cartridges.
Case# is [edited Case number by moderator]
Please advise

Hi @time2giveup ,
I have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

DJ 940c: Installed 78XL Cartridge, it works; printer cartridge light off; Toolbox Low Ink warning on

This is a real workhorse printer and I love it. And looking at this forum, many people feel the same way for everyday color printing. But, on Wednesday, 7/7, I bought a bew HP tri-color cartridge because the old cartridge had run out of yellow ink (for real), the printers's cartridge light was staying on and the HP DeskJet 940c Series Toolbox program had a "Tri-Color Print Cartridge Low On Ink" warning in my Win XP SP3 System Tray. The office supply chain store I went did not have the usual HP 15-78 Combo cartridge set I buy nor did it have an HP 78 tri-color standalone cartridge. They did have a 78XL tri-color cartrige which (supposedly) can print "up to 2X MORE PAGES" because it has twice the amount of ink the HP 78 cartridge has. The package listed the HP deskjet 940 and the store tech person assured me the cartige would fit and I bought it, installed it (yes, it did fit), and aligned the cartridges. A test print using a sprite jpg file I got from Amazon's site printed beautifully. The printer's cartridge light was off but then I noticed the icon in the System Tray. The HP DeskJet 940c Series Toolbox program still had a "Tri-Color Print Cartridge Low On Ink" warning. I turned the printer off, waited awhile, turned the printer on, still had the warning. Restarted the computer. Still had the warning. Am I doomed to always have this Low Ink warning with the 78XL cartridge? Is there some value in the Window's Registry I can chage so the warning goes away until one of the cartridge colors really does get low on ink? If I can do this and I actually do this deed, will the problem occur again if I install an 15XL cartridge? Is this a problem becuause the printer driver or some other HP software does not recognize the signals coming from the 78XL Cartrige chip? If this is the case, are you going to update the drivers from way back (say Microsoft unsupported Windows98 to and through Windows 7, skip 8.x, and 10?

Is the cartridge an original HP or is it a third party remanufactured or refilled cartridge? If you open the printer lid with the power on where does the carriage pointer point?

Why are HP printer cartridges country specific? Is there any way around this?

I have just moved from the UK to Newfoundland, Canada and I have brought my HP PSC 1610 printer with me. I was advised not to bring any cartridges with me because they would explode during the flight so I had to buy new cartridges upon arrival.
I noticed that the cartridge numbers recommended for my printer were similar but not exactly the same but the (HP, etc.) websites I looked at did not mention that HP printer cartridges country specific.
In the UK black cartridge is an HP338 (C8765EE).
In Canada the websites told me that the black cartridge is a 94 (C8765WC).
I ordered a 94 cartridge (which took an indordinate amount of time to be delivered) and when I installed it my printer would not accept it ("not intended for use in this printer" error message) even though it fit perfectly. I looked at the packaging in greater detail and noticed that I had been sent a 94 (C8765WL) and I also noticed (in a very small font size) "for sale only in Latin America".
My questions are therefore:
1) Why are HP printer cartridges country specific?
2) Is there any way around this? Eg is there anything I can do to my printer/ laptop to tell it to accept this cartridge?
3) Are 94/ C8765WL cartidges compatible with 94/ C8765WC cartirdges? Ie did the supplier sell me something that couldn't be used even if I had a Canadian HP PSC 1610 printer?
4) Can I return the cartridges to the supplier given that it is based in Canada, they delivered it to me in Canada and yet they sold me a product that says "for sale only in Latin America"?
Thanks
anenglishmaninsaintjohns

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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My 5180 wont print on board screen says print cartridges refer to documentation

my 5180 won't print,on board screen,icon and says printer cartridges-refer to printer documentation.I did no help.I believe ink levels are good.

Hi alleypoo,
I would like to help you with the ink error you are seeing on the printer screen. Please use the following documents to troubleshoot the issue. 'Ink cartridge is missing, incorrectly installed, or not intended for your device' Message Displays ....
You may also try the follow steps to override the message.
Disconnect any cables (Ethernet cable or USB cable) that connect both the printer and the computer.
Restart your computer. (Consider bookmarking this page in your Web browser so that you can easily return to it after the computer restarts.)
With the printer turned on, remove the power cord from the back of the printer.
Wait 30 seconds.
Insert the power cord back into the printer, and turn the printer on.
Clear any error messages.
Reconnect any cables that connect the printer to the computer.
If the issue persist, call HP. They may be able to offer you a discount on a newer model. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP C309g Photosmart Premium Printer - bought new printer cartridges and not printing correctly

I just replaced all 5 of the printer cartridges for the first time today. When I look at the ink levels they are all showing full but when I print it is showing the following:
Photo Black: Shows a Magenta color
Magenta: Shows Magenta
Cyan: Blank
Yellow: Blank
Black: shows black.
I tried taking out and putting in again. Also tried the clean cartridges function. Still not working correctly. Printing only black and magenta.
Please help.

I am having the same problem. The first time it happened, I just unplugged the printer and waited a few seconds and then replugged. It rebooted and work fine for a while. Now it will not scan and the reboot does not work. i have seen other posts about this same problem.

Printer said incompatible print cartridge

I was printing some forms from my E-Mail. I printed the first form with no problem . When i try to print the second form it came up incompatible print cartridge. I try everything I could think out. Can anyone help???
Lisa59

Hello @Lisa59,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'incompatible ink cartridge' error that you're getting on the front of your HP Photosmart C4480 All-in-One Printer. This error can be caused by either a hardware issue with your actual printer cartridge sensors, or it may be caused by a defective cartridge. Can I please have you follow the steps below to resolve this issue.
To start, can I please have you click here. When the page opens please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
Once the troubleshooting steps have been completed, please test printing again to verify if any cartridge errors appear.
Please let me know if the steps I provided resolve your cartridge error. I look forward to hearing from you!
X-23
I work on behalf of HP
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HP officejet All in one 4110/ Printer Cartridge

Has this ever happened to anyone. I have changed printer cartridges on my printer so many times with no problems. This last time when I replaced them, I accidentally put the black where the color should go and visa versa, When I discovered this I started to remove them from the carriage, snap down but it wouldn't come out same with the other one, they would not release. I can't for the life of me get these out of the carriage. It's like their locked in for life.. Before I take it to a repair shop I just thought I asked first. Appreciate your feedbackMsNO

Hi @salsan,
Welcome to the HP Forums!
I understand that you are having a problem with downloading the driver for your HP Officejet 4500 printer on Windows XP. I am happy to look into this issue for you!
When you finish the download, it should show how big the file size is. Does it show that the file is 224.69M after it is finished downloadng? Perhaps, it is stopping the download before it finishes. I would recommend trying another browser such as Firefox or Google Chrome.
What version of Windows XP are you are using? If you do not know the Operating System you are using, please visit this website. Whatsmyos. Is it 32-bit or 64-bit? Is the Windows Version on My Computer 32-bit or 64-bit?
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Print Cartridges

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