Print/Create Adobe pdf problems

I have always been able to create a pdf of any page that I was viewing on the web or on Microsoft word.  I tried it again today and I am getting an error message.  I print the page and select the Adobe pdf as the printer.  Normally, it would ask me to rename it and to select the location I would like it saved.  I am now getting a message saying "Invalid Adobe pdf printer properties, Do not change spooler settings.  Please select Print directly to the printer option from the Advanced window."  I never changed my options so I am not sure why this would pop up suddenly.  I even try to change the setting like the message said but this ends up doing nothing but giving me an error message by the printer icon on the bottom of my screen.  What can I do?

If you get this:
Invalid "Adobe PDF" printer properties
Do not change spooler settings.
Please select "print directly to the printer" option (from Adobe PDF printer properties "advanced" tab)
Try this:
Find the Acrobat printer in Printers.
Right click on it and select Properties then the Advanced Tab.
For me, "Spool print documents..." was selected.
The Fix:  Deselect "Enable advanced printing features".
Click OK.

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    D [19/Apr/2010:07:27:38 -0400] [Job 8] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
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    D [19/Apr/2010:07:27:38 -0400] [Job 8] envp[17]="IPP_PORT=631"
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    D [19/Apr/2010:07:27:38 -0400] [Job 8] envp[28]="CUPS_FILETYPE=document"
    D [19/Apr/2010:07:27:38 -0400] [Job 8] envp[29]="FINALCONTENTTYPE=application/vnd.cups-postscript"
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    D [19/Apr/2010:07:27:38 -0400] [Job 8] Started filter /usr/libexec/cups/filter/pstops (PID 41270)
    D [19/Apr/2010:07:27:38 -0400] [Job 8] Started backend /usr/libexec/cups/backend/pdf800 (PID 41271)
    D [19/Apr/2010:07:27:38 -0400] [Job 8] cgpdftops - using PPD file "/private/etc/cups/ppd/AdobePDF_80.ppd"...
    D [19/Apr/2010:07:27:38 -0400] [Job 8] PS Matching Mode = AP_ApplicationColorMatching
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    D [19/Apr/2010:07:27:38 -0400] [Job 8] %%For: (ThirdClick)
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    D [10/May/2010:10:53:31 -0700] [Job 87] printer-state-message="/usr/libexec/cups/filter/pstops failed"
    D [10/May/2010:10:53:31 -0700] [Job 87] printer-state-reasons=none

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  • Documents fail to print to Adobe PDF printer device (but still print!)

    Acrobat Pro X, Windows 7 Professional 32-bit
    Strange thing. When I am printing a document (any document e.g. from Word, from Excel, from a page of the internet, etc) if I elect to "print" (i.e. virtually print it) to the Adobe PDF virtual printer which installed when I installed Acrobat X, the following happens:
    - The process appears to run normally
    - All the correct Adobe Acrobat dialogue boxes appear as normal (e.g. my options to select security settings, save-to location, etc)
    - The PDF is correctly produced and saved in the location I specify
    ...BUT...
    - The virtual "printer" reports printing errors and keeps the document in the virtual "queue" (sorry if I am using all the wrong terms here).
    So, as I write I have just asked to print this page to the Adobe PDF virtual printer. The "Creating Adobe PDF" box all came up as normal and sure enough the document was created. This DESPITE the fact that the previous SIX documents I printed the same way all produced errors and are all still sitting in the virtual printer queue.
    This isn't a disaster as it would appear the print queue does not really queue... the fact that there are now seven documents in the Adobe PDF print queue doesn't matter than much since, if I print an eighth, it will print normally - there will then be eight "failed" documents in the print queue. Periodically I just go in and delete them all.
    However since this is clearly not designed-in behaviour it would be nice to sort it. Anyone have any ideas?
    Thank you
    Alastair

    Hey Everybody!
    I found the answer to the problem!!!!  I was having the same problem except
    it would NOT save the converted PDF, it just sat there in the
    que.  Follow this link and the instructions
    and it fixed the problem!
    http://acrobatninja.blogspot.com/2011/03/printing-problems-with-adobe-acrobat.html
    P.S.  I just got a new laptop running Windows 7 64b and was forced to upgrade my Acrobat from V.8 to X Pro to use at all in W 7.  Been fighting this problem now for 3 months.  Thank GOD I finally found the real fix!

  • Create Adobe PDF from Word DOCX Issue

    Good Morning All,
    We have stumbled across an apparently well-known issue, which annoyingly for all concerned does not seem to have a satisfying answer.  One rather long discussion is here: http://forums.adobe.com/message/4237240.  There is at least one other which also alludes to the issue basically involving Office 2010 SP1 and having the Word user template location re-directed to a network drive.  None of the suggested things have worked, and we do not want to even try the user template location on a local drive, we want a fix for what is really a fairly standard scenario.
    I think we have found something new to add to the mix, this is noted later in the post.  For completeness I have also included a condensed version of events/stuff we have tried, to help anybody who reads this and may have an answer.
    Our scenario is as follows:
    We recently performed a Microsoft Office 2007 to Office 2010 SP1 upgrade.  A week or so in advance of this we upgraded all those folks that had Adobe Acrobat Pro 9 to X, (v10.0.0).
    Within a couple of days of the Office upgrade we had reports of an issue whereby users could not convert Word documents to PDF.  Window title: Create Adobe PDF, message: Unable to open the document <path to file>.  Please check to see if you have permission for the above file.  (The user always does have rights to the location.)
    All machines are 32bit Windows 7 and well capable of running this OS and these apps.
    Machine patching is maintained by SCCM.
    Deployment of Acrobat and Office was done by SCCM.
    The issue broken down:
    Conversion of Word documents to PDF fails in these scenarios:
    Windows Explorer – right click of single file and ‘Convert to PDF’.
    Windows Explorer – right click of multiple files and batch conversion option.
    Outlook – Convert to PDF and e-mail.  (Error message is different, apologies I have no note of this to hand.)
    It should be noted that conversion of any other file format works, plus conversion of Word documents consistently works inside the Word interface using Adobe toolbar.
    Not consistently a user based issue:
    It usually * fails for our main test user on her PC.  Although sometimes a single file or batch file conversion will work.  However the option in Outlook never works.  (* Every so often the single file and batch conversion’s do work for the test user, there is no obvious reason as we have not applied any fixes that worked!)
    Everything works fine for the test user on my PC and another PC in her department.
    Not consistently a machine based issue.
    The process always works for me on my machine, but fails most of the time when I use the test users PC.
    The process always works for a test account cloned from the test user’s actual account.
    Giving local admin rights to the test user did not help.
    Summary of things tried:
    Various forum suggestions have not worked:
    Deleting/renaming normal.dotm worked initially but the problem returned within a couple of days.
    Registering some Adobe DLL's: C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMOfficeAddin.dll & C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Common\AdobePDFMakerX.dll.
    The Word Add-in tool bar is enabled.
    The users name and intials are present in Word options.
    There are no rogue temp files in %temp% or C:\users\<user>\appdata\roaming\microsoft\word.
    Stuff we have tried independently:
    Repair Office install then repair Adobe install.
    Patching Acrobat to 10.1.1 & 10.1.4.
    Remove and re-install of Acrobat, including patch.
    Remove and re-install of Acrobat Pro and Reader, (using the official Adobe labs removal tool), including patch.  (When products were removed Office was repaired.  Just Acrobat Pro X was installed after, no Reader.)
    During this work I noticed two files in %temp% which get updated when file conversion is attempted: amt.log and swtag.log.  After Googling these files I found there may be some interesting stuff in amt.log when the process fails.  Unfortunately this has not been the case.  There is no obvious log entry difference between a successful conversion and a failure.
    However at this time I started to notice files in %temp% in the following format: cv*.tmp.cvr.  Google revealed these to be Office crash dump files.  Unfortunately these files are always zero bytes long and literally contain nothing to analyse!
    So after clearing out all these .cvr files I ran Task Manager, and had %temp% open in a folder.  I then tried the conversion process:
    Firstly it fails!
    Secondly a zero byte .cvr file is created and usually disappears right away.
    Thirdly winword.exe appears and disappears quickly in Task Manager.
    You can repeat this to your heart’s content by hitting the retry button!
    The only thing I can add about my PC is that I never had Acrobat until I tried installing it to re-create the issue.  So it may be that my PC having no legacy Adobe install issues, (I only had Reader previously), was less prone to whatever is the root of this issue?  The affected machines in the field have at least been upgraded from v9.
    As you can tell we have found it very hard to pin the issue down.  The circumstances for a failure are not consistently repeatable.  I do think the key thing we have noticed though is the obvious crashing of winword.exe when this process fails.  As evidenced by the creation of the cv*.tmp.cvr files and watching the process appear and disappear in Task Manager.  Nothing I have read elsewhere notes this, and it seems to me that winword.exe does not like being called in this way.  This is surely very key to the issue?

    I should also add that there are no error messages appearing on screen when we have a failure, and nothing is logged in any Windows event log.
    I have done lots more searching since first reporting this.  Lots of people have this issue going back to last year at least with Office 2010 SP1 Acrobat X.  No answers or fixes out there apparently despite being promised to some people who have done a bug report.
    This is really not good enough.  I have reported our scenario as a bug report earlier today.  Hopefully I will get a proper fix, then I will gladly pass it on.

  • After 9.3 update getting error printing to Adobe PDF while converting from Powerpoint to PDF

    That happened after upgrading Acrobat Pro 9.1.2 to 9.2->9.3 on Windows XP sp2 platform. Converting from other Microsoft Office 2003 products is totally normal(Excel, Word) Did anyone came accross and know how to fix that?? We have many users with exactly same issue.

    thanks...figured out my problem!
    Date: Wed, 3 Feb 2010 12:24:29 -0700
    From: [email protected]
    To: [email protected]
    Subject: Re: After 9.3 update getting error printing to Adobe PDF while converting from Powerpoint to PDF
    What happens if you try to print to the Adobe PDF printer?
    >

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