Print dialog freezes randomly with HP driver
Using the HP LaserJet 3330 MFP - Gutenprint v5.1.3 driver.
Occasionally when I, or my colleagues with Macs, try to print from any application, Carbon or Cocoa to this particular printer, the print dialog freezes. By freezes, I mean that the dialog comes up, and you cannot click any button or change any text. The only solution is to kill the app then logout and log back in to get it to function again.
Any ideas how to solve this? It is repeatable on different computers, although we can't find a specific pattern to the occurrence.
Message was edited by: feverishaaron
Hi, altruist77
To narrow down the list of possible issues, it may be a good idea to boot the system into Safe Mode and try the same steps as before and see if the issue still occurs. The printers will not load in safe mode, so you would not be able to print to them anyway. But I am curious to see if the print dialog will still make the computer hang.
To boot into safe mode, either restart your computer or start from a cold boot. Begin tapping F8 at the splash screen and continue to tap the button until a menu appears. One of the options on this menu should be Safe Mode with Networking. Select this option and the computer will boot. Some features are removed from Safe Mode, so the display will likely look very different, but it is normal. Run the steps in this mode and see what happens.
Best of luck, and let me know how it goes
Adam
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Process: Mail [1007]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 4.6 (1085)
Build Info: Mail-10850000~1
Code Type: X86-64 (Native)
Parent Process: launchd [243]
Date/Time: 2012-11-14 11:33:43.322 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 10411699 sec
Crashes Since Last Report: -3
Per-App Interval Since Last Report: 963238 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: FF2D6621-9D7E-454B-9159-40E280DB9C9B
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff80c4c80c __CFTypeCollectionRelease + 188
1 com.apple.CoreFoundation 0x00007fff80c49f93 __CFArrayReleaseValues + 435
2 com.apple.CoreFoundation 0x00007fff80c6ea2b CFArrayRemoveAllValues + 139
3 ...int.framework.Print.Private 0x000000011851de95 0x118518000 + 24213
4 ...int.framework.Print.Private 0x0000000118533fc0 RunningAsRoot + 55731
5 com.apple.AppKit 0x00007fff841f8eda -[NSApplication sendAction:to:from:] + 95
6 com.apple.AppKit 0x00007fff841f8e39 -[NSControl sendAction:to:] + 94
7 com.apple.AppKit 0x00007fff8428484b -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1715
8 com.apple.AppKit 0x00007fff842b537a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 555
9 com.apple.AppKit 0x00007fff842832f5 -[NSControl mouseDown:] + 624
10 com.apple.AppKit 0x00007fff8419d3a7 -[NSWindow sendEvent:] + 5409
11 com.apple.AppKit 0x00007fff840d2afa -[NSApplication sendEvent:] + 4719
12 com.apple.mail 0x00000001000342ac 0x100000000 + 213676
13 com.apple.AppKit 0x00007fff840696de -[NSApplication run] + 474
14 com.apple.AppKit 0x00007fff840623b0 NSApplicationMain + 364
15 com.apple.mail 0x000000010000205c 0x100000000 + 8284
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff86e08c0a kevent + 10
1 libSystem.B.dylib 0x00007fff86e0aadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff86e0a7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff86e0a2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff86e09c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff86e09aa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff86e09a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff86e09e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86e09aa5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff86defd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff86df03ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80c68902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80c67d8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff84aa6b74 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
5 com.apple.Foundation 0x00007fff84aa6a53 -[NSRunLoop(NSRunLoop) run] + 77
6 com.apple.MessageFramework 0x00007fff873d43a5 -[RSSInterchange _runManager] + 1445
7 com.apple.Foundation 0x00007fff84a6c114 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 4: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff86e2aa6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86e2e881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff89e493b0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff84cfea91 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff86defd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff86df03ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80c68902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80c67d8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff84aeb14f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff84a6c114 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff86defdda semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x00007fff86e2e772 _pthread_cond_wait + 1015
2 ...apple.AddressBook.framework 0x00007fff801623fb -[ABRemoteImageLoader workLoop] + 304
3 com.apple.Foundation 0x00007fff84a6c114 __NSThread__main__ + 1429
4 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 7: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff86e33932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff80c8a468 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff86e2aa6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86e2a8f9 nanosleep + 148
2 libSystem.B.dylib 0x00007fff86e2a863 usleep + 57
3 com.apple.AppKit 0x00007fff841ef3a1 -[NSUIHeartBeat _heartBeatThread:] + 1540
4 com.apple.Foundation 0x00007fff84a6c114 __NSThread__main__ + 1429
5 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff86defd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff86df03ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80c68902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80c67d8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff84aa6b74 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
5 com.apple.Foundation 0x00007fff84aa6a53 -[NSRunLoop(NSRunLoop) run] + 77
6 com.apple.MessageFramework 0x00007fff8740703c +[_NSSocket _runIOThread] + 78
7 com.apple.Foundation 0x00007fff84a6c114 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff86e28fd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff86e28e89 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff86e09a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff86e09e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86e09aa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff70181ee0 rbx: 0x0000000000000000 rcx: 0x0000000000000001 rdx: 0x0000000000000001
rdi: 0x00007fff70181ee0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff010 rsp: 0x00007fff5fbff000
r8: 0x00007fff701500e0 r9: 0x0000000118d61a90 r10: 0x0000000000000001 r11: 0x00007fff84a882ac
r12: 0x00007fff70181ee0 r13: 0x000000000000000b r14: 0x0000000118812ca0 r15: 0x0000000000000000
rip: 0x00007fff80c4c80c rfl: 0x0000000000000246 cr2: 0x000000010099d608
Binary Images:
0x100000000 - 0x100338ff7 com.apple.mail 4.6 (1085) <6AA3473B-A8D9-BD76-E344-1A45327E3A23> /Applications/Mail.app/Contents/MacOS/Mail
0x1007ba000 - 0x1007beff7 libFontRegistryUI.dylib ??? (???) <89E50DF0-2A72-B443-28AE-5F27EC7E22C7> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x1035c6000 - 0x1035d9ff7 com.apple.AddressBook.LocalSourceBundle 1.0.3 (883) <429E114F-0B3C-BFFE-B0A4-B798094225A3> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
0x1035e6000 - 0x1035e9fff com.apple.yahoo.syncframework 1.3 (51) <AEBB9A2D-B787-0C74-7C40-64E6F0BBF43C> /System/Library/PrivateFrameworks/YahooSync.framework/Versions/A/YahooSync
0x103783000 - 0x103786fff com.apple.DirectoryServicesSource 1.0.3 (883) <FC9DB0DF-EB6F-512F-482A-08B85415A508> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
0x10378c000 - 0x103792fff com.apple.AddressBook.LDAPSource 1.0.3 (883) <F326BDE3-243D-5D6B-9A2A-E14B4F1C4F54> /System/Library/Address Book Plug-Ins/LDAP.sourcebundle/Contents/MacOS/LDAP
0x103799000 - 0x1037c5ff7 com.apple.AddressBook.AddressBookServerPlugin 10.2 (68) <BD41A0F3-4AD0-479E-5426-EA43ACB3E78F> /System/Library/Address Book Plug-Ins/CardDAVPlugin.sourcebundle/Contents/MacOS/CardDAVPlugin
0x1037e3000 - 0x1037e9fff libgermantok.dylib ??? (???) <A87630B4-D01C-8724-54D2-5E8CC85FC07B> /usr/lib/libgermantok.dylib
0x11435c000 - 0x11435eff7 com.apple.printingprivate.framework.PrintingPrivate 6.1 (15.2) <3C99389B-6FAE-BA69-E23C-A3E7F87202DE> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Printing Private
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Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 8 GB, SMC 1.7f10
Graphics: ATI Radeon X1900 XT, ATY,RadeonX1900, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: ATY,RadeonX1900, sppci_displaycontroller, Slot-1
Serial ATA Device: WDC WD2500AAJS-41RYA0, 232,89 GB
Serial ATA Device: ST31000528AS, 931,51 GB
Serial ATA Device: WDC WD6400AAVS-00G9B1, 596,17 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: Hub, 0x05ac (Apple Inc.), 0x911c, 0xfd500000 / 3
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x921c, 0xfd520000 / 4
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x1010, 0xfd300000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x5d200000 / 2
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x3d200000 / 2
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020c, 0x3d230000 / 3
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: unknown_device, UnknownI'm having the exact same issue printing to any Xerox printer on the network. The print dialogue appears.. I click on print and then instead of printing the dialogue looks like the screenshot in the OP's attachment above.
I've tried everything I can think of.. resetting print system.. removing.. re-adding.. deleting all of the xerox drivers.. reinstalling... removing ALL preferences...permissions...etc
It does seem to work ok in another User so I'm trying to nail this down inside the Users home folder. -
Print Dialog Box for Addon is not showing in Terminal Server
Dear All,
I have created a addon for Automatic Sales Invoice printing that prints the crystal report directly to the printer bu opening a
print dialog box for printer selection through SDK code.
The Same addon works fine on the server with print dialog box being showing through SDK code.
But while running on Terminal Server , print dialog box is not showing any printer though printers are redirected to that
terminal server.I am not getting whether the problem is in my addon or in the terminal server printer settings.
Please suggest as i need to know the reason urgently.
Thanks
AmitHello Edward,
Thanks for your reply .
But the problem is that while running on normal server the print dialog box appear with the printer name in my addon for printer selection .
But while using terminal server , the print dialog box is not getting any printer in the dialog box .That's the major concern for me
is their any way to check that why the printers are not showing in print dialog box.
Thanks ,
Amit -
Print Dialog Printer Button part 2
Hey All,
I Posted about this before and never found a fix or workaround. I was hoping since the main dialog seemd to change at 10.1.2 it would be taken care of but it seems no one but our organization sees this as an issue. I guess I'm wondering if we're all just nuts or if there's something blatent we're missing so I'm going to rephrase the question.
Acrobat 10.1.2 on Mac.
The Print Dialog contains a "Printer..." buttton by which we can access settings that are not available on the main Adobe dialog. These include printer mailboxes (on MFPs), some layout options, etc. As we often use mailboxes and secure printing, these are features which are vital to us being able to operate effectvely.
If I click the Printer button, a regular Mac OS Print dialog appears, complete with Cancel and Print buttons. If I click Print on this dialog, it doesn't actually print; I still need to click OK on the main Adobe dialog. So, it acts more like the main dialog's "sub-dialog" (my term) with additional settings, much like the Advanced button.
However, if I click the Adanced button as stated above, and all the settings look fine, I can click Cancel on that dialog. When I click OK on the main dialog, it takes into account the settings on the Advanced dialog, even though I clicked Cancel.
If I do the exact same thing using the Printer button, I get a differerent result. Even though the settings appear correct, I need to click Print to "apply" these settings to the current print job. I can then click OK and it prints as expected. However, if I click Printer and the sub-dialog's info all looks correct, I would expect either...
to be able to click Cancel and have those settings still be applied since it is acting as a sub-dialog to the main dialog (like the advanced button)
or
when I do click Print on the sub-dialog, have the main dialog automatically click OK since I'm making it clear I want to print using the settings on the Mac Print Dialog (which Acrobat treats as a subdialog to it's dialog)
with me so far?
OK, this is not just about an extra click. We have 40 users with this program and getting them all used to a very counter-intuitive way of doing things if difficult. This is causing us time and money (and possible legal/security issues). If people expect Secure printing to be in effect when the send a job to a shared MFP, and it isn't, this is a huge problem.
Again, are we missing something?
Thanks!
JeffThanks Steve. Seemed like it worked at first but no go. When I go back into the Print Dialog an hit Printer, the settings ARE there but unless you click Print on that dialog, the adobe dialog ignores them. In other words, if I hit Printer and get the dialog. The settings (using presets) are saved and visible. But if I hit cancel at the dialog (which most people I know would do if they're not changing anything), it disregards the settings.
Thanks,
Jeff -
I am successfully using rwrun for a report with a parameter form using the following:
c:\crexport\rwrun60.exe userid=xxxxxxx/xxxxxxx@omsprod report=c:\crexport\OIRPTRMF.rep desformat=pdf destype=file desname=c:\crexport\bubba.pdf
Everything works fine except a printer dialog box appears with the "print to file" box checked
Is there a way to surpress this?
I have changed DESTYPE in the parm form properties as well as fed it in the command line
ThanksCMD+P and click the triangle next to Printer: drop down menu.
-
Mavericks Mail Print dialog hangs?
Several times when I try to print an email messsage, the Mail Print dialog appears, complete with preview which looks fine.
The cancel, print, pdf, printer and presets buttons are responsive, but neither Print nor Cancel do anything other than flash to ack the click, and the print form remains pinned as the topmost window whenever Mail is active.
I'm printing three page message to a Xerox Phaser6360DN, and have been able to print a lot of mail and other docs since upgrading to Mavericks a few days ago.
Any ideas of what's wrong / how to fix?
Any suggestions for killing the pinned Print dialog without doing a Mail Force Quit?John - Thanks for the suggestions. Next time I'll try changing printers / using PDF menu actions rather than just testing their pull down reasponse.
I didn't see anything terriblely helpful in /Utlities/Console, but will look again and try your suggestions if/when it happens again.
I needed to get Mail working and recovered with a force quit... -
Check in dialog with Adobe Drive 4.2 doesn't work
Hi,
we are currently implementing a custom check-in dialog using Adobe Drive 4.2.
The dialog looks like the example given in discussion "Custom check in dialog".
To build the SWF, I use Flash Builder 4.5 with Adobe Flex SDK 4.0.0 (flex_sdk_4.0.0.14159A).
I have created a new Flex Project with Application type "Web" and added a MXML Modul with name "CustomUI" and option "Do not optimize (module can be loaded by multiple applications)".
After compiling the project I extract the "CustomUI.swf" and copy the file in the "resources" folder of my Custom Adobe Drive adapter.
I implement the "IGetCustomCheckInUIHandler", "ICanEnableCustomCheckInUIHandler" and "IGetCustomCheckInUIContextInfoHandler":
"IGetCustomCheckInUIHandler" sets the module url like
response.setModuleURL(Thread.currentThread().getContextClassLoader().getResource("resource s/CustomUI.swf"));
"ICanEnableCustomCheckInUIHandler" enables the custom ui dialog with
response.setCanEnable(true);
"IGetCustomCheckInUIContextInfoHandler" adds some context data like
Map<String, Object> contextInfo = new HashMap<String, Object>();
contextInfo.put("key1", "test1");
response.setContextInfo(contextInfo);
(Also hidding the "IGetCustomCheckInUIContextInfoHandler" in "IRemoteHandlerFactory" doesn't work.)
Right click on an checked out asset in Windows Explorer and click on "Adobe Drive 4/Check in..." does following:
1. "IGetCustomCheckInUIHandler" called
2. "ICanEnableCustomCheckInUIHandler" called
3. "IGetCustomCheckInUIHandler" once more called
4. "IGetCustomCheckInUIContextInfoHandler" called
5. The default check in dialog is shown (with no custom ui extension), the default dialog hangs (OK/Cancel doesn't react on click, the dialog is freezed). Only the close button (X in the right upper corner) works.
How is it possible to provide a custom ui check in dialog?
ThanksHi again.
I found where the problem was (at least in my case).
To go to the point: go in the "properties" of your flex project. In the menu, go in "Flex Build Path" and then in "Library Path". Then, the option "Framework linkage" is with the default value in a new flex project.
So here is the trick : with Flex 3 (so Adobe Drive 3), the default value is "merged into code". Bug in the Flex 4 (so Adobe Drive 5), the default value is "Runtime Shared Library".
And because the module is ran independently (with no link with the flex code that load your module), the flash player crashes because it doesn't find your libraries (like ICustomCheckinUI).
I discovered this problem running the Custom UI from the windows explorer (not with Bridge) and using the Flash Player Debug version, and watching the error log files of the Flash Player.
So in the end, when I checked "merged into code" in the Framework Linkage option, all my dependencies of my flex module were merged into my final module swf, and no more flash crash.
Sorry for my bad english and hope it helped.
Guillaume
(edit : screenshot at http://www.hostingpics.net/viewer.php?id=276932flexbuildpath.png )
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