Print dialog is not showing the correct Print Preview document, image, or artboard sizes; printer is printing incorrectly

This is what the Print Dialog looks like. The print preview is too small. The final printed images are coming out all wrong.
This is happening for ALL DRIVERS (5 different printers) and 2 different USERS in our company.
It doesn't matter if you change the Media Size or any of the other settings here in the "Print" dialog, the "Page Setup..." dialog, the printer's own "Setup..." settings, etc... it's like Illustrator is using the wrong Artboard size. And why is there so much dark gray area around the page in the Print Preview? It looks really messed up.
We need this fixed immediately. This is a crazy bad bug... we can't print!
Illustrator: 8.1.1
Computer: MacBook Pro Retina Mid 2012 OS X version 10.10.1

It's a bug in Illustrator. See this post:
Illustrator print preview is not displaying the preview properly. Any clue as to why?

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