Print drivers on Windows 7 & 8.1 Clients Missing dependent files

Hi,
I have been driving myself crazy with this issue, and I have read the other various articles and applied the hotfixes listed in
https://support.microsoft.com/en-us/kb/2864755/
I currently have a client who is using PaperCut with Toshiba printers, since deploying the Toshiba Universal Printer 2 driver I have been plagued with issues, as mentioned I have applied the hot fixes listed above but sure enough the issue has come back.
The problem is random and not limited to just Windows 7 clients, I was wondering if anyone has a solution?
Regards,
Dean Clarke.

Hi Dean,
>>since deploying the Toshiba Universal Printer 2 driver I have been plagued with issues
Have you tried to rollback the printer driver? If no, please try it.
>>as mentioned I have applied the hot fixes listed above but sure enough the issue has come back.
After you applied the hotfix, did anything exist under the specific registry key? If yes, the hotfix is not suitable for your issue.
Best Regards.
Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Installing additional 32bit printer drivers on Windows Server 2008R2

Hi,
I'm trying to add additional printer drivers (32bit) on a 64bit server so that 64bit and 32bit clients can add printers from the print server. I have found several posts about this and none has helped me so far. I found one from GeorgeLawr that
I copied below:
I have found the best way to do this is:
Install the printer/driver for the type of device you are installing on the server, i.e. Xerox printer WCP7765 and driver for this printer (64-bit).
Share the printer out (optional).
Test print to make sure it works ok.
Then from a 32-bit client (must be logged into the client with an account that has admin rights on print server), browse the printer server shares, i.e. go to "Start\Run" and type \\printservername\ then go to "Printers and Faxes" right-click
and select "Connect" for the required printer and it will say it does not have the required drivers and will ask if you want to install.
Install the required 32-bit driver and it will install on the print server. You then have to enable this in the printer properties.
In the print queue window that opens up after you install the queue, go to "Printer\Properties\Sharing\Additional Drivers" and enable the "Intel Windows 2000 or XP" option (note, if you are doing this from a Windows 7/Vista client you might
have to click "Change Sharing Options" or something, before you can click "Additional Drivers" option).
And that's it. You should now be able to go to a different 32-bit client and add the printer and print no problem.
This one gets me closer to an answer; however, on step 5 once it asks for driver path, I direct it to the CD that has the driver and I get a message that states something similar to "this driver is not correct for this version of Windows"
It's like it's looking for 64bit drivers and the drivers on the CD are 32bit. The printer on the (64bit) server is already installed. I'm on the 32bit client.
Can somebody help me get this correct?
Thanks,
MC

Hi,
We can add drivers for client computers running 32-bit or 64-bit versions of Windows.
To add client printer drivers to the print server
==================================
1. Open Print Management.
2. In the left pane, click Print Servers, click the applicable print server, and then click Printers.
3. In the center pane, right-click the printer to which you want to add additional printer drivers, and then click Manage Sharing.
4. Click Additional Drivers. The Additional Drivers dialog box appears.
5. Select the check box of the processor architecture for which you want to add drivers.
For example, if the print server is running an x64-based edition of Windows, select the x86 check box to install 32-bit version printer drivers for client computers running 32-bit versions of Windows.
6. If the print server does not already have the appropriate printer drivers in its driver store, Windows prompts you for the location of the driver files. Download and extract the appropriate driver files, and then in the dialog box that appears, specify
the path to the .inf file of the driver.
Note: You might not be able to extract some printer drivers without installing them. If this is the case, log on to a client computer that uses the same processor architecture as the printer drivers that you want to add to the print server, and install those
printer drivers. Then use Print Management from the client computer to connect to the print server, and add the additional drivers from the Additional Drivers dialog box. Windows automatically uploads the drivers from the client computer to the print server.
For details:
Print driver installation on 32-bit versus 64-bit servers
http://blogs.technet.com/b/askperf/archive/2010/01/19/print-driver-installation-on-32-bit-versus-64-bit-servers.aspx
Hope this helps!
Best Regards
Elytis Cheng
Elytis Cheng
TechNet Community Support

Deleting print drivers on Windows Server 2008 R2 without Print Role

Hi,
I'm using Windows Server 2008 R2 with Citrix Xenapp for published desktops meaning that i need to add a number of different printers to the server for the various users. Unfortunately i have some printer drivers that i think are conflicting and want to remove
these from the server.
How can i do this without adding the Print and Document Services role? Without this role i don't believe i can access 'Print Management' in the same way that i would with a Windows 7 client and then remove the driver package.
Is there another way that i can do this or should i be adding this role just to remove these drivers and then perhaps removing the role (if necessary), assuming that this is possible?
Thanks for any help.

add the tools for print management
in elevated cmd window
dism /online /enable-feature /featurename:Printing-AdminTools-Collection
If you already have local shared prints on the server, add the role. Adding the Role installs the tools and opens the File and print sharing firewall port which would have been achieved by adding a shared printer. You do not need to add the Print
role to setup a machine as a print server, it's not a requirement.
Alan Morris Windows Printing Team

Windows update requirements for Xerox print drivers on Windows 2003 server

Hello, We are currently deploying a fleet of Xerox MFD's across ~100 locations, and we are running into an issue installing the print drivers on some Windows Server 2003 (32bit) boxes. (both the machine specific driver, as well as the Xerox Global print driver) The print driver installs fine, but no jobs will actually print, and if you try and print a test page, an error "Test page failed to print. Would you like to view the print troubleshooter for assistance?" comes up instantly. We have seem to have narrowed the problem down to a missing Windows update, as if we do all available High Priority and Optional updates, it starts to work fine. Does anybody know specifically which Windows updates are a requirement for the driver? Our 2003 servers were last fully updated about a year ago, and due to time constraints, if we could just install the Windows updates that are needed it would be a big help. Thank you in advance

When Xerox dropped support for XP, they stopped adding particular files from the driver packs (probably for size reduction) because they were all included by default in every newer OS. If you install this here on any XP/2003 base machines it will work as normal. It is best to install that before the driver install, but I have been mostly lucky to have it work fine days later. YMMV

Windows 7 x64 can't read/install any printer drivers from Windows Server 2003 x64 (AMD64 folder and HP Deskjet 855c)

I read the thread Widows 7 printer
HP deskjet 855c driver about possible installation of HP855c drivers onto Windows 7 x64 from "Windows Server 2003 x64" CD but I didn't have enough luck to succeed with doing it on my laptop. That thread appears to be dead now
as it is marked "Answered", so I'm asking for help here. I have Toshiba Satellite P500 with Windows 7 Home Premium 64-bit (http://i55.tinypic.com/2zgth6v.jpg).
Let me tell you first that I don't have access to Windows Server 2003 x64 or XP Pro 64 CD's. However I did some research online, which eventually forced me to learn about the "file sharing". After extensive search I was able to get the copies
of AMD64 folders from Windows Server 2003 R2 Standard x64 with SP2 and
XP Pro 64. The reason that I went also after XP Pro was because I thought that the extra wording "R2 Standard x64 with SP2" in description of "Windows Server 2003" did not reflect the exact name provided by poster
Alan. I couldn't find just "Windows Server 2003 x64" (does it matter?).
Anyway, I followed first the drill with running "printui /s /t2" and disabling UAC, and then in both cases I was able to locate the
NTPRINT.INF file (http://oi51.tinypic.com/9qwvt2.jpg - this image is from XP Pro AMD64 folder) but each time when I
attempted to install the driver, I got the same message stating:
"The folder you specified doesn't contain a compatible software drive for your device. If the folder contains the driver, make sure it's designed to work with Windows for x64-based systems." (http://oi53.tinypic.com/27yveiw.jpg)
Why aren't there x64 drivers?
During several installation attempts I had the printer connected to or disconnected from my laptop. It didn't make any difference. I must add that for this purpose I had to use different cable than the original one designated only for the
Parallel port in my old desktop with Windows XP. My new laptop with Windows 7 x64 came only with 3 USB ports (plus 1 HDMI and 1 Serial). Because of that situation I bought in advance a new printer cable called “USB to 36-pin Parallel Port Adapter
Cable” (http://www.amazon.com/gp/product/B003A8I75E). I'm not sure, if it will work until I can install the printer.
Besides, nobody talked about this issue yet. I was also playing with the port choices in "Add printer" step; changing from default LPT1 to USB001 with the same negative results.
I don't know what I'm doing wrong. I was very hopeful after reading positive "case closed" notes there.
Can anyone help me here, maybe by making the necessary files available for download? I'm willing to pay for such assistance or make a donation, if necessary. Seriously. Judging by the large number of views of the original
thread, one could assume that there is a potential demand for such service. It would be more human to pay few bucks for a few driver files than $900 for the whole Windows Server 2003 x64 CD, no? Can Microsoft accomodate me/us, please? :)
Andrew*
P.S. I was advised to come for help here from
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-x64-cant-readinstall-any-printer-drivers/4e7d06e1-33a5-4597-be70-4fdc087a63a7?msgId=9a045994-0d31-4d40-b17d-dba372393ee4

I have my HP 855c/driver working on Win 7 Ultimate x64. I used the 'printui /s' procedure and 4 files described above with some minor changes.
I pulled WindowsServer2003.WindowsXP-KB914961-SP2-x64-ENU.exe down from the Microsoft website. Running the file causes the exe to unpack into a temp folder at the root drive. A 'Setup Error' message box is displayed once the file is run. I left this
message box up until I copied ntprint.inf, ntprint.cat, and sp2.cab from the temp folder.
I copied driver.cab from a Windows XP Pro disc. I also needed amd64\stdnames.gpd which was already in my Windows 7 c:\windows\system32\spool\drivers\x64\3 folder.
I created a folder with the 5 files (ntprint.inf, ntprint.cat, sp2.cab, driver.cab, and amd64\stdnames.gpd). This is my 'Have Disc' folder.
I followed the 'printui /s' instructions, first changing the permissions mentioned above and then installing the driver. Next I followed the instructions to add a printer from Control Panel 'Devices and Printers' - 'Add Printer', choosing to 'use an existing
driver' when installing the HP 855c.
I used a slightly different ntprint.inf, size 1570418. The readable contents of ntprint.inf is as follows. Notice the line 'CatalogFile=ntprint.cat' is not included. I tried using the 1570468 version of ntprint.inf; when I did I received an incompatibility
message (probably the same one mentioned above).
; NTPRINT.INF (for Windows Server 2003 family)
; List of supported printers, manufacturers
[Version]
Signature="$Windows NT$"
Provider=%MS%
; LayoutFile=layout.inf
ClassGUID={4D36E979-E325-11CE-BFC1-08002BE10318}
Class=Printer
DriverVer=10/01/2002,5.2.3790.4533
[ClassInstall32.NT]
AddReg=printer_class_addreg
[printer_class_addreg]
HKR,,,,%PrinterClassName%
HKR,,Icon,,"-4"
HKR,,Installer32,,"ntprint.dll,ClassInstall32"
HKR,,NoDisplayClass,,1
HKR,,EnumPropPages32,,"printui.dll,PrinterPropPageProvider"
Good luck

How to: Uninstall HP Printer Drivers in Windows 8

Need help uninstalling you HP printer drivers? Running Windows 8? Check out the video below for help!
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution
This question was solved.
View Solution.

I have a Toshiba; running Windows 8:
My laptop wasn't recognizing my HP Photosmart C309g Scanner for some reason. Although I could print, I need the scanner, so I decided to uninstall/reinstall everything.
Perhaps I uninstalled the wrong feature first, but whatever happened, my laptop had a hiccup & windows wouldn't load. I used the onboard problem solving feature and windows did reload.
I returned to my efforts to reinstall the printer drivers (using the CD), but when the Setup window appears, the Install option doesn't appear. I only have the option to Exit the software setup window.
Does this mean there are still remnants of the previous installation? In the Programs and Features list, there are remants (HP Cust Part Program; HP Imaging Device Functions; and HP Solution Ctr, all of which were installed at the same time as the printer driver. Nothing happens when I right click to uninstall or double click on it to uninstall.
Any suggestions? Thank you!

Hp printer drivers for windows 8.1

i've updated to windows 8.1 and cannot get the scanning function on my hp officejet 4500 wireless printer to work. printing works, fax works, wireless printing works.
tried downloading the 8.1 driver set from the hp site but when trying to execute always get an error message (after 1+hour) downloading, that a file is missing and it aborts.
can i please get and update for scanning function only pls?
or a cd with the latest driver?
thanks

Hi,
The scan software can only be installed as part of the full feature or the Basic print and scan drivers.
The latest full feature can be downloaded below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109545-1&cc=us&dlc=en&lc=en...
If you still get such an error, follow these steps to troubleshoot a such:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04206080&tmp_task=solveCategory&cc=us&dlc=en&lc...
Please let me know if you are still experiene the same issue once following these steps, although those should help resolving the problem.
You may also try installing the basic drivers and scan using Windows Fax and Scan or Paint, but the scan functionality will be more limited (no PDF, no OCR).
The basc drivers below are for 32-bit operating system:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110100-1&cc=us&dlc=en&lc=en...
And those are for 64-bit:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110102-1&cc=us&dlc=en&lc=en...
Please let me know of any progress,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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I have an hp 7310 all-in-one printer but cannot find drivers for it. Am using Windows NT operating system. Please advise.

Windows NT is not supported, but try the driver for Deskjet 560C and see if that works. Good Luck
Rusty-J
HP LaserJet SW R&D Lab

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SBS 2008 - Windows 8.1+ clients trouble accessing file server shares

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Windows 7 pre-installed generic HP printer drivers

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Mitigation Elf

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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Printing to a Windows Hosted Printer that has NO Mac Drivers

Okay, I'm stumped.
I just inherited a Canon ImageClass MF5730 MFP from my father's home office. Fantastic Laser MFP that is USB connected to my wife's PC running XP. Prints great from her PC, along with Scans, Copies etc....
I went to connect to it from my Mac, and discovered that there are no print drivers for this Canon printer, nor do the standard generics work either.
Is there a way to leverage the print drivers that Windows uses in it's hosted share spooler to allow me to print to this printer? Alternatively, is there another option that may provide some relief to me? I would really like to use this printer, as the quality is amazing compared to the current solution I'm using!
Thanks!

Have a look at the instructions at this web site.
http://iharder.sourceforge.net/current/macosx/winmacprinter/
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Pahu

Where is located or where to find the list of printer drivers included in Windows 7

Hello,
Like the http://support.microsoft.com/kb/293360 for XP
I wish to have the list of 'built-in' print drivers on Windows 7
Didn't find any from technet, KB, Forum, ...
Maybe wrong search critera or else.
May someone know where is located the list I wish
In advance thank you

Hello,
First thank you for your answer.
But, and I think you haven't folow the URL provided previously, I don't want to add or install a printer.
I wish to have a list of built-in drivers for printer's in windows seven (like the URL provided before)
Can you, please, have a look at this link : http://support.microsoft.com/kb/293360
==> I wish the same but for windows seven
Thanks

Installing printer drivers on x86 and x64 OS clients from print server

Hi experts,
I have a print server win 2008 r2 with some printers installed on it including x86 and x64 drivers.
1. I wanted to install printer drivers on x86 and x64 CLIENT OS (win 7/8 ) from the print server.
2. This installation should in in backend(hide mode). While installing it should not pop up on user desktop for installation.
Could any one help me with a simple script. So i can get a get a idea.
I was using bellow script but it displays on desktop before installation.
$nw=New-Object -ComObject WScript.Network
$nw.AddWindowsPrinterConnection('\\ptprint\pg1-b')

Hi Amitkumar,
given your scenario, this script is probably what you are looking for:
Add-PrinterDriver
It will add all printerdrivers from shared printerobjects from a printer server.
Cheers,
Fred
There's no place like 127.0.0.1

Print drivers on Windows 7 & 8.1 Clients Missing dependent files

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