Print Failure: How Do I Reset the CUPS folder?

Question

HP support says the problem with my 4 mo old laser printer is Apple’s cups folder and that it needs to be rest. Can anyone explain this to me and give me directions? Verbiage from the back and forth with HP is below. Thank you very much!!!
HP Reply #2
Thank you for contacting HP Total Care.
If you have already reset the printing system manually with the
instructions that we have provided to you then I would recommend
contacting Apple as it is likely that the cups folder needs to be reset.
If the manual reset did not resolve it then it will need this folder to
be reset in the terminal and only Apple can direct you within the
terminal on your Macintosh.
This should resolve the issue.
Sincerely,
Michelle
HP Total Care
My Reply #2
Thanks for the quick reply! Unfortunately, what you suggest is basically what I had already done as detailed in my initial e-mail to you. Just to be sure, however, I did it again, exactly as you suggested, with the same non-results. The printer is on my USB chain: It shows up in Printer Browser, but it cannot seem to find the drivers it needs. Any help you can provide would be most appreciated! Thank you!
HP Reply #1
on 8/28/07 1:09 PM, HP DJ/PS MAC E-mail support at [email protected] wrote: Thank you for contacting HP Total Care. Follow the directions below to resolve the issue. Close any open windows. Open the hard drive and proceed to the /Library/Printers/ folder. Drag the HP folder into the Trash. Open MacHD/Library/Receipts/ and drag hp LaserJet 1022 to the trash. Open MacHD/Library/Frameworks/and drag libZJBIG.dylib to the trash. Close any open windows. Open the hard drive and proceed to the /Applications/Utilities folder. Run the Disk Utility application. Select the appropriate hard drive from the left hand column. Click First Aid tab. Click the button that reads Repair Disk Permissions once. Please note, the repairing of permissions can take mere moments, or continue for a lengthy period depending on how many permissions need to be corrected as well as the quantity of information present. Restart the Macintosh. Empty the Trash. Install the latest available driver. Sincerely, John HP Total Care
My Request
Hi. I had a system crash yesterday and now cannot get my printer to work. It worked superbly up to this point. OS 10.4.10. 1.6 GHz PPC G5 with 1GB factory RAM. HP LaserJet 1022 installed April 2007.
Ran Software Update and all is up to date. Ran Applejack multiple times. Uninstalled HP LJ 1022 drivers per article on your WEB site. Reinstalled HP LJ 1022 drivers from LJ1022_SeriesOSX.dmg which, when unpacked, led to hp LaserJet 1020 Series.pkg v 1.2.0 (modified 4/27/06 9:23 AM). This takes 10-15 minutes, but eventually completes successfully. I then go to Printer Setup Utility v 4.7 (161.10) and attempt to pick my LaserJet 1022 (I can send you a Grab screen capture (TIFF) if you like). I am able to see the 1022 with USB listed as the connection, and the name at the bottom of the screen reads HP LaserJet 1022 and right under it the location is r-mymac. However, the spinning icon goes for many minutes while it looks for drivers, and eventually stops. If I use the Print Using bar and choose HP, I get a zillion HP options, but can’t find the correct hp LaserJet 1022 option. Of note, the HP 1022 does show up in About this Mac under the USB window. Thus, I’m unable to print. Any help would be greatly appreciated| Thank you very much.

Answer 1

Thanks for posting and sharing your knowledge!
Unfortunately, this didn't work. I went to the Printer Setup Utility Finder menu and hit "Reset Printing System" several times. Then I followed thee HP uninstall and then did reset:
(4) How to delete the printer per HP
(a) Close any open windows.
(b) Open the hard drive and proceed to the /Library/Printers/ folder. Drag the HP folder into the Trash.
(c) Open MacHD/Library/Receipts/ and drag hp LaserJet 1022 to the trash.
(d) Open MacHD/Library/Frameworks/and drag libZJBIG.dylib to the trash.
(e) Close any open windows.
(f) Open the hard drive and proceed to the /Applications/Utilities folder
(g) Run the Disk Utility application. Select the appropriate hard drive from the left hand column. Click First Aid tab. Click the button that reads Repair Disk Permissions once. Please note, the repairing of permissions can take mere moments, or continue for a lengthy period depending on how many permissions need to be corrected as well as the quantity of information present.
(h) Restart the Macintosh
Empty the Trash
(j) Install the latest available driver
(k) Went to the Printer Setup Utility Finder menu and hit "Reset Printing System" several times
Any other suggestions? The HP folks said I would have to go to terminal and use UNIX commands to reset the cups, whatever that is.
Thanks again.