Print file deletes before print job is finished
I have been trying to print a file about 119 pages it has some color graphics and some photos within the text from adobe it printed about 25 pages good then it stopped and deleted the file I have tried to print 1 page at a time some print and some just print the first few lines of text then a blank page comes out and then it prints the same text on another page and the file is deleted no error messages of any kind I have tried shutting down the printer and restarting it . I have also done the print and scan dr from HP and it found nothing the text page printed fine. If I open the printer box I can see it spool the file it starts to print and the above happens and then I see it deleting the file. I am also printing wireless from my home network. I hope this give you enough information. Thanks in advance for your help.
Hi @ssward4,
Do large print jobs from other programs produce the same result? What happens when you print a smaller job from Adobe? I understand you have already run the HP Print and Scan Doctor but the issue remains, and you have checked the spooler.
Please complete the solutions presented in the following document and let me know the outcome of your efforts; Acrobat Help / Troubleshoot PDF printing | Acrobat, Reader.
Please use the thumbs up below if you happy with my efforts to help. If the issue persists, I will do all I can to help works towards a solution.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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Safari:
Date/Time: 2007-08-28 12:23:31 -0400
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Version: 1.3.2 (312.6)
PID: 364
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000034
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x901e5060 CFBundleCopyLocalizedString + 0x7c
1 hpImaging 0x0540a5b8 ZN10AResAccess21CopyExplanationStringE7ExpTypePK10_CFStringsh + 0xac
2 hpImaging 0x0540c578 ZN8AControl21CopyDescriptionStringEPK10__CFStringS2 + 0xac
3 hpImaging 0x0540c31c _ZN8AControl16InitDescriptionsEP16OpaqueControlRef + 0x5c
4 hpImaging 0x0540a674 ZN15ABooleanControlC4EPK10_CFStringP7AAccessP16OpaqueControlRef + 0x2c
5 hpImaging 0x0540adf0 ZN8AControl14ControlFactoryEP7AAccessPK10_CFStringP16OpaqueControlRefi + 0xb4
6 hpImaging 0x0540ce10 ZN13AControlGroup13AddNewControlEP13ADataProviderPK10_CFStringi + 0x64
7 com.hp.print.pde.HPFinishing 0x052ceda8 _ZN20AFinishingController16MakeFinishingTabEP9ATabGroupP13ADataProviderhhh + 0xd4
8 com.hp.print.pde.HPFinishing 0x052ce804 _ZN20AFinishingController10InitializeEPmlP16OpaqueControlRefP20OpaquePMPrintSes sion + 0x23c
9 ...apple.print.framework.Print 0x91925954 _ZN8PDEPanel10InitializeEP20OpaquePMPrintSessionP16OpaqueControlRef + 0xe0
10 ...apple.print.framework.Print 0x919223fc ZN21PJCPrintingDialogBase14AddPanelToMenuEP8PJCPanelPK10_CFStringP20OpaquePMPrintSession + 0xe4
11 ...apple.print.framework.Print 0x9191b9b8 _ZN15PJCPrintDialogs14AddPMPDEToMenuEP8PJCPanelP20OpaquePMPrintSession + 0x9c
12 ...apple.print.framework.Print 0x919228bc _ZN21PJCPrintingDialogBase15UpdatePanelMenuEP20OpaquePMPrintSession + 0x310
13 ...apple.print.framework.Print 0x918f5a40 _ZN21PJCPrintingDialogBase10LoadPanelsEP20OpaquePMPrintSession + 0x10c
14 ...apple.print.framework.Print 0x918f8fb0 _ZN15PJCPrintDialogs10LoadPanelsEP20OpaquePMPrintSession + 0x20
15 ...apple.print.framework.Print 0x918f25c8 _ZN15PJCPrintDialogs13DoPrintDialogEP20OpaquePMPrintSessionP21OpaquePMPrintSett ingsP18OpaquePMPageFormat + 0x2e0
16 ...apple.print.framework.Print 0x918f92f4 PJCPrepareAppKitPrintDialog + 0xb8
17 ...apple.print.framework.Print 0x918f9388 PMPrepareAppKitPrintDialog + 0x74
18 com.apple.AppKit 0x930361fc -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 0x104
19 com.apple.AppKit 0x92f27698 -[NSApplication sendAction:to:from:] + 0x6c
20 com.apple.Safari 0x000209f4 0x1000 + 0x1f9f4
21 com.apple.AppKit 0x92f5cef0 -[NSMenu performActionForItemAtIndex:] + 0x188
22 com.apple.AppKit 0x92fa179c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 0x68
23 com.apple.AppKit 0x92ede838 _NSHandleCarbonMenuEvent + 0x174
24 com.apple.AppKit 0x92e82598 _DPSNextEvent + 0x4d0
25 com.apple.AppKit 0x92e98cc8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x74
26 com.apple.Safari 0x0000bda0 0x1000 + 0xada0
27 com.apple.AppKit 0x92ead048 -[NSApplication run] + 0x21c
28 com.apple.AppKit 0x92f69764 NSApplicationMain + 0x1d0
29 com.apple.Safari 0x00007fc4 0x1000 + 0x6fc4
30 com.apple.Safari 0x00054944 0x1000 + 0x53944
Thread 1:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d068 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45c74 -[NSRunLoop run] + 0x4c
6 com.apple.WebKit 0x94185e6c +[WebFileDatabase _syncLoop:] + 0xa8
7 com.apple.Foundation 0x90a6a3c8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 2:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d068 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45c74 -[NSRunLoop run] + 0x4c
6 com.apple.Foundation 0x90a97f0c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 0x20c
7 com.apple.Foundation 0x90a6a3c8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 3:
0 libSystem.B.dylib 0x9000b42c select + 0xc
1 com.apple.Foundation 0x90a22874 _loadRunLoop + 0xd4
2 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 4:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d068 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45c74 -[NSRunLoop run] + 0x4c
6 com.apple.Foundation 0x90a9844c +[NSURLCache _diskCacheSyncLoop:] + 0xa8
7 com.apple.Foundation 0x90a6a3c8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 5:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 ...apple.print.framework.Print 0x918f8eec _ZN12LookupThread3runEv + 0x84
5 ...apple.print.framework.Print 0x918ff12c _ZN12LookupThread3RunEPv + 0x10
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
PPC Thread State:
srr0: 0x901e5060 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x44022242 xer: 0x00000000 lr: 0x901e5060 ctr: 0x901c2d58
r0: 0x901e5048 r1: 0xbfffe240 r2: 0x000007c8 r3: 0x00000034
r4: 0xa01c51d8 r5: 0x054289f4 r6: 0x05429ae0 r7: 0x00000001
r8: 0x00000007 r9: 0x00000007 r10: 0x000007c8 r11: 0x000007c8
r12: 0x901c2d58 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0xbffff5f0 r18: 0x00000000 r19: 0x003059e0
r20: 0xffffffff r21: 0x01621390 r22: 0x00000000 r23: 0x054289f4
r24: 0x0166cb60 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x05429ae0 r29: 0x054289f4 r30: 0x05429a00 r31: 0x901e4ff4
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0x948b0000 - 0x948e1fff com.apple.securityinterface 1.0 (39) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x949ba000 - 0x949bafff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x949e0000 - 0x949effff com.apple.DSObjCWrappers.Framework 1.0.1 (1.0) /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94ea0000 - 0x954a6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95500000 - 0x957d0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x958e0000 - 0x95900fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95b50000 - 0x95c32fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x95e40000 - 0x95eadfff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x95f30000 - 0x9601efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x961b0000 - 0x96292fff com.apple.JavaScriptCore 312.3.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x96980000 - 0x96a47fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96e80000 - 0x96e90fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97335000 - 0x9739efff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97900000 - 0x97bf2fff com.apple.WebCore 315.15 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x99000000 - 0x990b8fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x99106000 - 0x99106fff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x99108000 - 0x9916ffff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x991af000 - 0x991ccfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x991de000 - 0x994fdfff com.apple.QuickTime 7.2.0 /System/Library/Frameworks/QuickTime.framework/QuickTime
0x996b0000 - 0x996c6fff com.apple.QuartzCore 1.3 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x996d3000 - 0x9a299fff com.apple.QuickTimeComponents.component 7.2 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
Preview:
Date/Time: 2007-08-28 12:22:39 -0400
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Preview
Path: /Applications/Preview.app/Contents/MacOS/Preview
Version: 2.1.1 (211)
PID: 360
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000034
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x901e5060 CFBundleCopyLocalizedString + 0x7c
1 hpImaging 0x01eb55b8 ZN10AResAccess21CopyExplanationStringE7ExpTypePK10_CFStringsh + 0xac
2 hpImaging 0x01eb7578 ZN8AControl21CopyDescriptionStringEPK10__CFStringS2 + 0xac
3 hpImaging 0x01eb731c _ZN8AControl16InitDescriptionsEP16OpaqueControlRef + 0x5c
4 hpImaging 0x01eb5674 ZN15ABooleanControlC4EPK10_CFStringP7AAccessP16OpaqueControlRef + 0x2c
5 hpImaging 0x01eb5df0 ZN8AControl14ControlFactoryEP7AAccessPK10_CFStringP16OpaqueControlRefi + 0xb4
6 hpImaging 0x01eb7e10 ZN13AControlGroup13AddNewControlEP13ADataProviderPK10_CFStringi + 0x64
7 com.hp.print.pde.HPFinishing 0x01f3eda8 _ZN20AFinishingController16MakeFinishingTabEP9ATabGroupP13ADataProviderhhh + 0xd4
8 com.hp.print.pde.HPFinishing 0x01f3e804 _ZN20AFinishingController10InitializeEPmlP16OpaqueControlRefP20OpaquePMPrintSes sion + 0x23c
9 ...apple.print.framework.Print 0x91925954 _ZN8PDEPanel10InitializeEP20OpaquePMPrintSessionP16OpaqueControlRef + 0xe0
10 ...apple.print.framework.Print 0x919223fc ZN21PJCPrintingDialogBase14AddPanelToMenuEP8PJCPanelPK10_CFStringP20OpaquePMPrintSession + 0xe4
11 ...apple.print.framework.Print 0x9191b9b8 _ZN15PJCPrintDialogs14AddPMPDEToMenuEP8PJCPanelP20OpaquePMPrintSession + 0x9c
12 ...apple.print.framework.Print 0x919228bc _ZN21PJCPrintingDialogBase15UpdatePanelMenuEP20OpaquePMPrintSession + 0x310
13 ...apple.print.framework.Print 0x918f5a40 _ZN21PJCPrintingDialogBase10LoadPanelsEP20OpaquePMPrintSession + 0x10c
14 ...apple.print.framework.Print 0x918f8fb0 _ZN15PJCPrintDialogs10LoadPanelsEP20OpaquePMPrintSession + 0x20
15 ...apple.print.framework.Print 0x918f25c8 _ZN15PJCPrintDialogs13DoPrintDialogEP20OpaquePMPrintSessionP21OpaquePMPrintSett ingsP18OpaquePMPageFormat + 0x2e0
16 ...apple.print.framework.Print 0x918f92f4 PJCPrepareAppKitPrintDialog + 0xb8
17 ...apple.print.framework.Print 0x918f9388 PMPrepareAppKitPrintDialog + 0x74
18 com.apple.AppKit 0x930361fc -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 0x104
19 com.apple.Preview 0x00019ea0 0x1000 + 0x18ea0
20 com.apple.Preview 0x00019784 0x1000 + 0x18784
21 com.apple.Preview 0x00019108 0x1000 + 0x18108
22 com.apple.AppKit 0x92f27698 -[NSApplication sendAction:to:from:] + 0x6c
23 com.apple.AppKit 0x92f5cef0 -[NSMenu performActionForItemAtIndex:] + 0x188
24 com.apple.AppKit 0x92fa179c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 0x68
25 com.apple.AppKit 0x92ede838 _NSHandleCarbonMenuEvent + 0x174
26 com.apple.AppKit 0x92e82598 _DPSNextEvent + 0x4d0
27 com.apple.AppKit 0x92e98cc8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x74
28 com.apple.AppKit 0x92ead048 -[NSApplication run] + 0x21c
29 com.apple.AppKit 0x92f69764 NSApplicationMain + 0x1d0
30 com.apple.Preview 0x000097cc 0x1000 + 0x87cc
31 com.apple.Preview 0x000094d4 0x1000 + 0x84d4
32 com.apple.Preview 0x00009348 0x1000 + 0x8348
Thread 1:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 ...apple.print.framework.Print 0x918f8eec _ZN12LookupThread3runEv + 0x84
5 ...apple.print.framework.Print 0x918ff12c _ZN12LookupThread3RunEPv + 0x10
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
PPC Thread State:
srr0: 0x901e5060 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x44022242 xer: 0x00000000 lr: 0x901e5060 ctr: 0x901c2d58
r0: 0x901e5048 r1: 0xbfffe570 r2: 0x000007c8 r3: 0x00000034
r4: 0xa01c51d8 r5: 0x01ed39f4 r6: 0x01ed4ae0 r7: 0x01e02004
r8: 0x00000001 r9: 0x00000007 r10: 0x000007c8 r11: 0x000007c8
r12: 0x901c2d58 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0xbffff650 r18: 0x00000000 r19: 0x00101bb0
r20: 0xffffffff r21: 0x01dd4af0 r22: 0x00000000 r23: 0x01ed39f4
r24: 0x01dd9870 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x01ed4ae0 r29: 0x01ed39f4 r30: 0x01ed4a00 r31: 0x901e4ff4
Binary Images Description:
0x1000 - 0x57fff com.apple.Preview 2.1.1 (211) /Applications/Preview.app/Contents/MacOS/Preview
0x1e1b000 - 0x1e23fff com.hp.print.pde.ImageQuality 2.4.0.316 /Library/Printers/hp/PDEs/hpImageQuality.plugin/Contents/MacOS/hpImageQuality
0x1e52000 - 0x1e5efff com.hp.print.pde.ColorOptions 2.4.0.316 /Library/Printers/hp/PDEs/hpColorOptions.plugin/Contents/MacOS/hpColorOptions
0x1e81000 - 0x1e89fff com.hp.print.pde.EdgeToEdge 2.4.0.316 /Library/Printers/hp/PDEs/hpEdgeToEdge.plugin/Contents/MacOS/hpEdgeToEdge
0x1e90000 - 0x1ea1fff com.hp.print.pde.JobStorage 2.4.0.316 /Library/Printers/hp/PDEs/hpJobStorage.plugin/Contents/MacOS/hpJobStorage
0x1eb0000 - 0x1ed2fff hpImaging /Library/Printers/hp/Frameworks/hpImaging.framework/Versions/C/hpImaging
0x1f39000 - 0x1f4bfff com.hp.print.pde.HPFinishing 2.4.0.316 /Library/Printers/hp/PDEs/hpFinishing.plugin/Contents/MacOS/hpFinishing
0x1fa0000 - 0x1fa8fff com.hp.print.pde.ProofAndPrint 2.4.0.316 /Library/Printers/hp/PDEs/hpProofAndPrint.plugin/Contents/MacOS/hpProofAndPrint
0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x80a50000 - 0x80ad4fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x80c80000 - 0x80c88fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x81f20000 - 0x81f23fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x84372000 - 0x84382fff com.apple.Accelerate.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x843ed000 - 0x8440ffff libCFilter.A.dylib /System/Library//Frameworks/ApplicationServices.framework/Versions/A/Frameworks /CoreGraphics.framework/Resources/libCFilter.A.dylib
0x846aa000 - 0x846aafff com.apple.Accelerate 1.0.3 (Accelerate 1.0.3) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x88100000 - 0x88236fff com.apple.vImage 1.2.0 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x8a0c0000 - 0x8a204fff libCMaps.A.dylib /System/Library//Frameworks/ApplicationServices.framework/Versions/A/Frameworks /CoreGraphics.framework/Resources/libCMaps.A.dylib
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c0000 - 0x9026efff com.apple.CoreFoundation 6.3.9 (299.37) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.9 (558) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90584000 - 0x905f3fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbi tration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x90830000 - 0x9089ffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x908c5000 - 0x90915fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x909f0000 - 0x90a04fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x90a20000 - 0x90b7bfff com.apple.Foundation 6.3.10 (500.63) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90d2c000 - 0x90d43fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x90e77000 - 0x90e8ffff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x91093000 - 0x910cbfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x910e0000 - 0x91134fff com.apple.bom 1.2.8 (64.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x911d2000 - 0x911dffff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x911e8000 - 0x911fcfff libcups.2.dylib /usr/lib/libcups.2.dylib
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x915e0000 - 0x91699fff com.apple.QD 3.4.74 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x917b6000 - 0x917eefff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x918d0000 - 0x918dcfff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x92056000 - 0x92061fff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92170000 - 0x92358fff com.apple.security 2.5 (29780) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9278f000 - 0x927b5fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x927c8000 - 0x927d3fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.6 (71.13) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x9283f000 - 0x92852fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.11 (743.43) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93680000 - 0x93958fff com.apple.CoreGraphics 1.203.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x93a50000 - 0x93a54fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x93b2d000 - 0x93b35fff libbsm.dylib /usr/lib/libbsm.dylib
0x94580000 - 0x94590fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94640000 - 0x94649fff libz.1.dylib /usr/lib/libz.1.dylib
0x946e0000 - 0x9473ffff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x94800000 - 0x9488cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x949ba000 - 0x949bafff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x94ea0000 - 0x954a6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95500000 - 0x957d0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x958e0000 - 0x95900fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95b50000 - 0x95c32fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x95e40000 - 0x95eadfff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x95f30000 - 0x9601efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96980000 - 0x96a47fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96e80000 - 0x96e90fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97335000 - 0x9739efff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x99000000 - 0x990b8fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x99106000 - 0x99106fff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x99108000 - 0x9916ffff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x991af000 - 0x991ccfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x991de000 - 0x994fdfff com.apple.QuickTime 7.2.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Thanks for any help!Hello, I am having the same problem over the last few week, I think it's been since updating to 10.4.10 but i could wrong but surely its not been printing and everything I use when it comes to printing off this computer crashes..
To note I'm using a Epson stylus photo R300 USB printer, when use my Dell laptop it prints no problem. Also I've downloaded Printer Setup Repair (fixamac.net) and ran Permission Repairs it says to "You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing."
I dont really want to reinstall so please any help will be greatly recieved.. Thanks in advance
Date/Time: 2007-09-18 11:31:44.926 +0100
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: Console
Path: /Applications/Utilities/Utilities/Console.app/Contents/MacOS/Console
Parent: WindowServer [98]
Version: 2.1 (58)
Build Version: 339
Project Name: ConsoleX
Source Version: 580000
PID: 3271
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x907c9d38 CFHash + 24
1 com.apple.CoreFoundation 0x907cfb1c __CFDictionaryFindBuckets1b + 140
2 com.apple.CoreFoundation 0x907cfa60 CFDictionaryGetValue + 212
3 com.apple.CoreFoundation 0x907e716c _CFApplicationPreferencesCreateValueForKey + 88
4 com.apple.CoreFoundation 0x907e5b2c CFPreferencesCopyAppValue + 48
5 ...int.framework.Print.Private 0x032bb3ac PDEWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 5592
6 ...int.framework.Print.Private 0x032bad08 PDEWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3892
7 ...int.framework.Print.Private 0x032ba640 PDEWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2156
8 ...int.framework.Print.Private 0x032bd624 PMPrivateSetItemProc + 1076
9 ...int.framework.Print.Private 0x032be008 PMPrivateSetItemProc + 3608
10 ...int.framework.Print.Private 0x032bcce4 PMPrivatePrepareAppKitPrintDialog + 228
11 ...apple.print.framework.Print 0x9311ee48 PJCPrepareAppKitPrintDialog + 124
12 ...apple.print.framework.Print 0x9311ed60 PMPrepareAppKitPrintDialog + 128
13 com.apple.AppKit 0x93978fd4 -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 276
14 com.apple.Console 0x00007ae4 0x1000 + 27364
15 com.apple.AppKit 0x93821c4c -[NSApplication sendAction:to:from:] + 108
16 com.apple.AppKit 0x9387c4b8 -[NSMenu performActionForItemAtIndex:] + 392
17 com.apple.AppKit 0x9387c23c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 104
18 com.apple.AppKit 0x93783500 _NSHandleCarbonMenuEvent + 372
19 com.apple.AppKit 0x93780e64 _DPSNextEvent + 1280
20 com.apple.AppKit 0x937807a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
21 com.apple.AppKit 0x9377ccec -[NSApplication run] + 472
22 com.apple.AppKit 0x9386d87c NSApplicationMain + 452
23 com.apple.Console 0x00002640 0x1000 + 5696
24 com.apple.Console 0x00006da0 0x1000 + 23968
Thread 1:
0 libSystem.B.dylib 0x9003288c wait4 + 12
1 com.apple.Foundation 0x92bd1454 _waitForTermination + 40
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x900148ac read + 12
1 com.apple.Foundation 0x92c03b24 _backgroundActivity + 252
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9001f88c select + 12
1 com.apple.CoreFoundation 0x907f0434 __CFSocketManager + 472
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000907c9d38 srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x24044228 xer: 0x0000000000000000 lr: 0x00000000907c9d30 ctr: 0x00000000907c9d20
r0: 0x00000000907cfb1c r1: 0x00000000bfffe1e0 r2: 0x0000000000000004 r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000000000000 r6: 0xffffffffffffffff r7: 0x0000000000000005
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000003 r11: 0x0000000024044222
r12: 0x00000000907c9d20 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x00000000bffff2b0 r18: 0x0000000000000000 r19: 0x00000000003a6540
r20: 0x00000000ffffffff r21: 0x00000000a37b097c r22: 0x00000000bffff5f0 r23: 0x0000000000000000
r24: 0x00000000bfffeae0 r25: 0x000000000333f2e0 r26: 0x0000000003381850 r27: 0x0000000000000000
r28: 0x00000000003fcad0 r29: 0x00000000a07bd418 r30: 0x00000000003fcad0 r31: 0x00000000907c9d30
Binary Images Description:
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0x91a1a000 - 0x91ae1fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
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0x92fb6000 - 0x92fb6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb8000 - 0x92fccfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe4000 - 0x92ff4fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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0x947a6000 - 0x947b2fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f8000 - 0x94810fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
Model: PowerMac12,1, BootROM 5.2.6f1, 1 processors, PowerPC G5 (3.1), 1.9 GHz, 512 MB
Graphics: ATI Radeon X600 Pro, ATY,RV370, PCI, 128 MB
Memory Module: DIMM0/BUILT-IN, 512 MB, built-in, built-in
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 3 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: ATY,RV370, Display, PCI-E
Serial ATA Device: Maxtor 6L160M0, 152.67 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: USB2.0 MFP(Hi-Speed), EPSON, Up to 480 Mb/sec, 500 mA
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 500 mA
FireWire Device: IOMEGA MINIMAX Device 1, IOMEGA, Up to 400 Mb/sec -
Document in queue will not print or delete. Printer now stuck.
A document I sent to the printer would not print and now will not delete. Status in queue has said deleting for the past two days. This is preventing anything else from printing. I have tried everything I can think of. Need suggestions.
This question was solved.
View Solution.Hi,
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document has been removed.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
Anyone out there have an idea on how to solve an "Empty print file!" error?
I am trying print to a Lexmark C543 network printer from a PowerPC G5 (running 10.5.7). Prior to receiving the error message (Empty print file!) the print queue displays the following messages: “Looking for Lexmark C543” and then “The printer is now on-line”.
Now there is a twist, I can successfully print test pages, pdf files (only using Adobe Reader 9.1.2, not the Apple Preview application), and image files (only using Adobe Lightroom 2.4, not the Apple Preview application). If I try and print a webpage using Safari (4.0.1) or Word document using Word:MAC 2008 version 12.1.9 it will error out, unless I print it to a PDF and then reopen the file via Adobe Reader.
Here are the actions I have already tried, and didn’t work?
- Removed and installed printer (both via GUI and CUPS)
- Reset printer system
- Verify Disk (no problems found)
- Repaired Disk Permissions
- Removed/renamed all files I could find in Library and System relating to C543
- Downloaded and installed new driver
- Called Lexmark, “3rd Level support looked at the issue and the log and they concluded that it's a problem with the OS.”
Below is an excerpt from the CUPS error log that might shed some further light on the subject.
I [29/Jun/2009:10:59:44 -0400] [Job 6] Started filter /usr/libexec/cups/filter/cgpdftops (PID 205)
I [29/Jun/2009:10:59:44 -0400] [Job 6] Started filter /usr/libexec/cups/filter/pstops (PID 206)
I [29/Jun/2009:10:59:44 -0400] [Job 6] Started backend /usr/libexec/cups/backend/mdns (PID 207)
E [29/Jun/2009:11:00:11 -0400] PID 206 (/usr/libexec/cups/filter/pstops) stopped with status 1!
I [29/Jun/2009:11:00:11 -0400] Hint: Try setting the LogLevel to "debug" to find out more.
E [29/Jun/2009:11:00:11 -0400] PID 205 (/usr/libexec/cups/filter/cgpdftops) crashed on signal 10!
I [29/Jun/2009:11:00:11 -0400] Hint: Try setting the LogLevel to "debug" to find out more.
E [29/Jun/2009:11:00:11 -0400] [Job 6] Empty print file!
E [29/Jun/2009:11:00:14 -0400] PID 207 (/usr/libexec/cups/backend/mdns) stopped with status 1!
I [29/Jun/2009:11:00:14 -0400] Hint: Try setting the LogLevel to "debug" to find out more.
I [29/Jun/2009:11:00:14 -0400] [Job 6] Backend returned status 1 (failed)
I [29/Jun/2009:11:00:14 -0400] Saving printers.conf...PaHu,
Thank you for welcoming me to Apple Discussions as well as explaining what you saw in the log.
I downloaded and ran the 10.5.7 Combo updater, but unfortunately it did not resolve my empty print file error.
Print Therapy (version 6.0.5) you suggested (and I downloaded) looked very promising. Unfortunately it too did not resolve my empty print file error. I have included the Print Therapy log below in hopes it will shed more light on the problem. The Print Therapy log stated: "You may need to reinstall OS X to resolve your printing issues." I am assuming this is probably because of the three missing files/directories it found.
Please let me know what my next steps should be, and if I should reinstall Leopard. If I have to reinstall Leopard is it possible to just install on top of the existing version without loosing or destroying the files (documents, images, etc.) we created?
Thanks again for all your help!
Brian
###Permission Repairs###
Starting permission verification and repair, omitting localized files...
The file /private/var/run/cups/certs/0 is missing!
The owner setting for the file /Library/Printers/InstalledPrinters.plist is incorrect!
It is 501, but should be 0
Repaired.
The directory /var/db/lockdown/Library is missing!
The directory /var/db/lockdown/Library/Printers is missing!
The directory /var/db/lockdown/Library/Preferences is missing!
The permissions for the directory /Users/Beth/Library are incorrect!
They are drwxr-xr-x, but should be drwx------
Repaired.
Recreating symbolic links...
Done.
Verification complete.
1624 files examined. 2 permission problems were found and repaired. It is recommended that you verify the permissions again to make sure the values are correct.
4 missing files/directories found during the verification process. They may be responsible for certain printing problems. Print Therapy cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
*******************Restarted Computer and re-added printer (test print failed, same problem)*******
###Temp & Prefs###
Starting /private/tmp directory and /tmp symbolic link permission verification...
Verification complete.
No problems found with the /private/tmp directory and /tmp symbolic link permissions.
Begin deleting temporary files for all users...
Temporary files for all users deleted successfully.
###CUPS Tools###
Stopping the the cupsd process...
The cupsd process has been successfully stopped. Please note that printing and/or adding printers with the Print & Fax System Preferences pane will not be possible until the cupsd process is running again.
Deleting the contents of the /private/var/spool/cups directory...
4 file(s) deleted from the /private/var/spool/cups/cache and /private/var/spool/cups/tmp directories.
Creating a new cupsd.conf file...
The cupsd process has been successfully started.
The cupsd.conf file was successfully replaced.
*******************Restarted Computer (test print failed, same problem)*******
###System Users###
Verifying root user attributes...
The information for the root user appears to be valid.
Verifying Printing Services user attributes...
The information for the Printing Services user appears to be valid.
Verifying Print Operators group attributes...
The information for the Print Operators group appears to be valid.
###Reset & Backup####
Begin resetting the printing system...
The printing system was reset successfully.
*******************Restarted Computer and re-added printer (test print failed, same problem)*******
###Permission Repairs###
Starting permission verification and repair...
The permissions for the file /Library/Printers/PPDs/Contents/Resources/Lexmark C540.gz are incorrect!
They are -rwxrwxr-x, but should be -rw-rw-r--
Repaired.
The permissions for the file /Library/Printers/PPDs/Contents/Resources/Lexmark C543.gz are incorrect!
They are -rwxrwxr-x, but should be -rw-rw-r--
Repaired.
The permissions for the file /Library/Printers/PPDs/Contents/Resources/Lexmark C544.gz are incorrect!
They are -rwxrwxr-x, but should be -rw-rw-r--
Repaired.
The directory /var/db/lockdown/Library is missing!
The directory /var/db/lockdown/Library/Printers is missing!
The directory /var/db/lockdown/Library/Preferences is missing!
Recreating symbolic links...
Done.
Verification complete.
4880 files examined. 3 permission problems were found and repaired. It is recommended that you verify the permissions again to make sure the values are correct.
3 missing files/directories found during the verification process. They may be responsible for certain printing problems. Print Therapy cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
---Second run (verification run)---
Saturday, July 18, 2009 10:38:13 PM
Starting permission verification and repair...
The directory /var/db/lockdown/Library is missing!
The directory /var/db/lockdown/Library/Printers is missing!
The directory /var/db/lockdown/Library/Preferences is missing!
Recreating symbolic links...
Done.
Verification complete.
4880 files examined. No permission problems were found.
3 missing files/directories found during the verification process. They may be responsible for certain printing problems. Print Therapy cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
*******************Restarted Computer (test print failed, same problem)******* -
Need help! printer looses power when printing!!!
My printer HP Deskjet Ink Advantage 1015 boots normally but whenever I print something it suddenly turns off. The power button doesn't work when turning it back on. I have to pull the plug of the adaptor and plug it back in order to turn on the printer again. i've tried the diagnostic tool but doesn't show any errors until i print the test page. the it happens again. the printer turns off before printing.
Man, I think you may have fixed it.. I saw your post on this same topic earlier a few pages back but my troubles were a bit different so I wasnt sure if that was right, but it looks to have fixed it... Now I would like to know how I effed that up in the first place ;) Thanks a ton, if you were in Northern Colorado Id buy you a beer for that.
Thanks -
Deleting print jobs when finished
I use Adobe Acrobat 8 Standard, fully updated. When I create a pdf-file, the job of course is shown in the list of jobs for the "Adobe PDF"-printer. Upon completion, the job should be removed from the list - but it doesn't. I have no problems creating the pdf's - that goes like a charm. So its more a cosmetic problem than anything else.
I've tried deleting the PDF-printer, updating, reparing, un- and reinstalling - but nothing seems to help.
Any ideas ?
Thanks,
LarsHi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type services.msc and hit enter. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the jobs inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the documents have been removed.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
More often than not, when I try to print a document, the printer does not finish the print job. Usually I can get the document printed, if I print one page at a time!! thanks for your help
Hello @LMM2,
I understand that you're experiencing issues when printing from your Windows 8.1 computer to your HP Officejet 6815 e-All-in-One Printer. I had previously worked with you on February 12th and we resolved this issue. I'm assuming that that the issue returned?
If the Microsoft HotFix is no longer allowing you to print multi-page print jobs can I please have you follow the steps below to manually add your printer on the TCP/IP network port, rather than the WSD port as the WSD port tends to be what causing the multi-page print issue.
Step 1: Clear the Temp Files:
Open your Start screen by selecting the Windows button on the bottom left of your computer, or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
When the Start screen opens type Run
Click on Run to launch the Run box
In the Run box type %temp% and select OK
When the Temp folder opens, select Ctrl + A at the same time on your keyboard.Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Driver:
Please click here to download your driver. Once the website opens select the Download button. Once the download is complete, if the install window opens please close it.
Step 3: Gather IP Address:
On the front panel of your printer please gather the IP Address.
On the printer control panel touch Setup
Touch Reports
Touch Network Configuration Report
When the Network Configuration Report opens please locate the IP Address. Keep this IP Address handy as we will need it for the next step.
Step 4: Add Printer Manually:
1. Open your Start screen by selecting the Windows icon on the bottom left of your Computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
2. Type Run in the Start Screen. Click Run to launch the Run dialogue box.
3. In the Run box type %temp% and select OK
4. When the Temp folder opens, locate the 7z... folder. It will not show the same 7z number sequence as the one in the image below.
5. Click on this folder once to open it. Make sure it show OJ6810 files in it.
6. Once the correct 7z folder is opened, please copy the file path at the top. Left click once on the right side of the file path bar. Everything will now highlight in the file path. Right click and Copy the file path. Close the window
7. Reopen your Start screen and type Devices and Printers. Click on Devices and Printers to open it.
8. Click on Add a Printer at the top. Select Add a Local Printer. (The picture below may look slightly different than your computer as my PC is Windows 7)
9. Select 'Create a New Port' and select the Standard TCP/IP Port.
10. Select 'Next' and then type in your printers IP Address that we gathered from the Network Configuration Report. Select Next again.
11. If you're brought to a list of manufacturers and printers, select the Have Disk button on the bottom right.
12. In the file path bar right click and paste in the file path we just copied. Select OK.
13. Select your HP Officejet. Select Next.
Now that your printer is added in you should be able to test printing. There will be 2 copies of your printer under Devices and Printers. The printer we just added should be your default. The older version of your printer will just stay there. If we delete the older copy of your printer than you will no longer be able to use your Printer Assistant Software or Scan. The older version will not interfere with printing.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
Deleting Completed Print Jobs in Mac OS X 10.8 ?
How can the job list of completed print jobs be deleted ?
The job list fills up with lots of completed and canceled (a 10.7./10.8 bug) jobs and many jobs are added multiple times after a time in the list untill closed and reopened again.
This makes it nearly impossible to find a specific job.
Thanks.This isn't really a good solution, but the only way I found was to delete and re-add the printer. I didn't see anything obvious in the prefs files. Maybe send feedback to Apple about this?
-
My HP photosmart premium with wireless ePrint, will not print files from mobile phone says it **may have** a virus- and deletes the file?!? My Fiance has the same phone, and I used it. It completed the file??? If I text message and E-mail address, my cell phone will come up as and E-mail address... has anyone else had this issue? Is it because I texted the the file? It didn't seem to be and issue on any of the other mobile phones used.... I am out of answers.... I tried to E-mail as well...
Thanks in advanceI have nearly the same problem, the printer discards my print job even when i have entered my email address as authorised senders.
Details from my other post:
I sent 2 emails to the printer:
- one is a 3 lines of text and numbers in a GIF file sent as an attachment
- another is a jpg circuit diagram paste in a word doc sent as an attachment
both are classified as spam and refused to print. i have no email coming back saying it failed (even i have checked "Email Job Status" in ePrint Settings.
So what will this HP printer print?
How can I switch this useless spam filter off?
I have get this filter off! I need this email printing to work reliably, that is a major reason I bought this printer
Any suggestions are welcomed...
HP's slogan on the box:
"Now you can print from virtually anywhere" (but get discarded every single time!) -
Where is the printer queue stored - and how to delete all queue jobs?
I ran into a problem after I installed the Roll paper feeder on my Epson R1800. All of a sudden files will not print anymore.
One thing that may cause a problem is that there are two previous files (pdf I think) that someone else tried to print yesterday looking for a different printer on regular Letter size paper that are still in the queue because they did not print successfully. Everytime I tell Photoshop to print my photo on the Roll paper, those two old jobs pop back up on the printer queue gui and the system stops saying "wrong paper type for this job". Then I delete those two old jobs so there is only the Roll paper one left but it just sits there and wont print. When I launch the utility to check is all is kosher, sometimes it will give me the ink cartridge levels without a problem but sometimes it claims a communication error. I have re-checked the connection and everything and all is OK. When I launch the printer utility and tell it to print a Nozzle Check test, it prints it without a problem so there really is no prob with the communication.
When I restart the computer and the printer and try again, the two old jobs that I deleted in the previous step always reappear. So I wonder if, those two pdf jobs are kinda screwing with the system and should be deleted. But as i said, everytime I delete them, they look like they disappear from the list but my photo job just sits there on the queue without printing. The jobs are not stopped and there is no Hold on this one. If I quit and re-launch the print job, the old ones re-appear in the queue. So they must be stored someplace and are not deleting correctly. Does anyone know where this cue file is stored and what it is called? I have looked in Application Support and in Preferences but I can't see anything that looks like it.
I have downloaded the drivers from Epson for this printer again but that doesn't do anything either. I am using 10.4.11 on an 24 inch iMac intel 2.4Ghz. I only use the stock Apple utilities, no funky third party addon except for the Epson drivers. The printer utilities are:
Epson Printer Utility v3.01
Stylus R1800 utility v4.7(161.10)
Thank you for any help.
BoHooray, we found the problem! BOO, we already found the problem elsewhere!
Sooo, it seems we have some kind of Permission problem, have you Repaired Permissions ad rebooted?
At this point I think you should get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
After installing, reboot holding down CMD+s, then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 5 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 5 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files!
Disconnect the USB cable from any UPS so the system doesn't shut down in the middle of the process.
Or we could maybe go back to that window, click on Printers, remove it? (Thinking perhaps the jobs will go away with the printer!?)
Or would you like to delve into the hidden folders/files to try to handle this? -
Canon C7055 Delete Secure Print Job
Hi All,
I have an issue with a Canon C7055 in my company.
Last week we have "configured" Secure printing on every printer in the company.
Secure printing is working fine but as a normal user I can delete print jobs.
Could someone explain why this is possible?
I thought only an administrator could delete secure print jobs without password.
Is this a setting I can adjust?
Thank you in advance.
JelleI figured it out! I'm not sure if it will work for you but it did for me.
I went to the Canon website and then went to the support section. I then selected the Canon i960 Printer and attempted to download the most up to date printer driver. However, I had a problem. When I tried to click on the drop-down menu to select my OS the website wouldn't let me do it........I was running Safari on Leopard at the time.
I opened up FireFox and did the exact same thing hoping it was just a "Safari issue" but once again I couldn't click on the drop-down menu and get anything to show up. I did notice, however, that the drop-down box was highlighted. Once I had clicked on the drop-down menu I then hit the "M" button on my keyboard and it made the drop-down menu toggle between OS 9 and OS X. I selected OS X and then hit return. I then noticed that all of the driver information was listed below. I was able to click on the link to the driver (which appears to be pretty new......I think it said 11/7/07) and download it. Once I downloaded it, I then installed it and re-started my computer. Once my computer was restarted I went to my System Preferences and "added" my Canon i960 to my printer list (after I restarted my computer I made sure to turn on my printer before going into System Preferences). Once the printer was added I am now able to print without any problems at all!
Once I got past the hurdle of downloading the driver everything was pretty slick. I hope this helps cuz I know I was going nuts trying to figure this out. -
I am trying to delete pages I have crated in numbers, but can only see them in print preview. Without print preview I do not see them. How can I delete these pages, but keep others before and after?
Hi Crushed,
Numbers doesn't have pages. It has a canvas that holds objects such as tables and charts.
Drag the objects from the bottom of the canvas onto the white space above. That will reduce the number of "pages" (sheets of paper) that will print.
Regards,
Ian.
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