Print history filter not working as expected

We have four HP LaserJet 400 M401dn printers which are used soley for ePrinting, within my organisation. This afternoon we noticed that emails generated by the cloud-hosted web application to which we subscribe, and sent to one of the four printers, were not printed. There are no signs of the emails within the print history i.e. HP Connected > Collections>| PRINTING.
In attempting to troubleshoot this, I manually sent an email to the printer, which printed out normally. However I noticed that the manual printout's print history entry is only visible in print history when the unfiltered 'All Printers' top-right dropdown is set. If I click the dropdown and set it to the printer email address to which I sent the message (and subsequently printed it), the print history is completely empty - no entries at all.
I suspect the original problem with printing from the web app is a transient one as I noticed the HP Connected message "We are currently offline for maintenance. Sorry for the inconvenience. Please check back soon." this morning, but I thought I'd point out the print history problem since I guess it may be a bug?
I'd be interested to know if other users have encountered this. The print history filter is extremely useful, but obviously it needs to work properly. 

Untitled_Doc,
I am glad to help. Some printers are classified as business printers and others are classified as home use printers. I shared the link above to get to it, if you have any further issues and want to post again at a later date.
Thank you for using the HP forums.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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