Print History Report on HP Officepro 8500A Plus

Can I obtain a print history from the printer similiar to a fax history?

There is not a print history capability available from the printer.  The total page count is available from a self test page.
Depending on your operating system there may be third party applications that can track printer usage.
Bob Headrick,  HP Expert
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Similar Messages

  • How to print history report without refreshing?

    Hi,
    Does someone tell me how to print history report (deski, webi, and crystal) without refreshing via Java API?
    I could not find in Java doc and Developer Library.
    thanks,
    Tak

    Hi,
    It looks like that you wan to print Report's Instance and refering it as history report. If you want to print Instance of report (CR, Webi or DeskI), frist get the SI_ID, so that we can access that instance and then we have to use appropriate controller to print the report (instance)
    for CR, use BOE/RAS SDK
    for Webi and DeskI, use REBean SDK
    Regards,
    Arjun

  • Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

    I have an HP OfficeJet Pro 8500A Plus All-in-One on my network.  My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable.  For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
    Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now.  I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue.  But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
    Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do.  It just indicates that this is part of a generic network.   Ideas?  (All computers run Win7.)

    Hi pulind,
    Run the diagnostic utility from Message 2 of 5
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
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  • Where can I find my proxy address and the printer code on the HP officejet 8500A Plus

    where can I find my proxy address and the printer code on the HP officejet 8500A Plus

    Hi TanaS,
    I understand that you're trying to setup ePrint.  Most users when setting up ePrint do not require entering a proxy address. 
    Are you having trouble setting up ePrint?
    Are you getting an error message when you try to setup ePrint?

  • Smart Print not working on my HP 8500A Plus

    I installed Smart Print on my HP laptop.   One page documents are printing in multiple pages and in fragments.  The color is also missing or is out of synch.   Origin of document does not appear to matter.  Web docs and Word docs are all effected.   I would like to disable or uninstall so I can get on with my work. 

    Smart Print works great for most websites. It is important to us to understand the problem you encountered.  Can you provide the URL so we can investigate and fix the issue?  
    I am an HP Smart Print developer, when I offer advice on HP Products, I'm speaking for myself and not for HP.
    Please change the status to “Solved” if this answered your question. Thank you!

  • My wireless computer unable to print to hardwired hp officejet pro 8500a plus

    My wireless computer is running window Vista home.
    1. I have tried to print from several programs and have resulted in a print error in the printer que.
    2. I have gone into the printer properties and verified the correct IP address and driver are installed. 
    3. Attempted to send a test page from the properties window, same result.
    4. Uninstalled and Reinstalled the printer software and drivers from the CD. It prints one time than, same results.
    5. The printer is directly connected the wireless router and is connected the the HP service. I am able to email the print job and have it print, but I want the printer to print over the network not the internet.

    Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

    As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
    Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
    There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

    It sounds like it could be a permissions user since the admin account has no issue printing to it.
    Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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  • How to upload photos from memory card to computer on new Officejet 8500A Plus?

    I recently replaced an older HP psc 2410 photosmart printer with a new Officejet Pro 8500A Plus printer.  The installation went fine without error messages, and it prints, scans and copies just fine.  When I insert a memory card into the slot, the printer itself recognizes the files and displays them on the LCD screen and offers to print them.  BUT ... what I want to do is upload the files to my PC (running Windows XP), and I can't figure out how to do it!  There is no HP program that pops up and offers to transfer the photos like with my old printer.   I was also expecting to see the card slots shown as a removeable drive like I did with my old printer, but I don't see them.  Also, my Photoshop Elements program doesn't recognize the card slots either.
    Then it dawned on me that my computer doesn't "see" the card slots because it's not connected directly to the printer!  I set this up as a wireless printer and I am totally new to this, so pardon if this is a dumb question... but is there no way to transfer files from the card slot to the PC in a wireless setup??  I'm totally confused...
    This question was solved.
    View Solution.

    Hi,
    If your printer is connected thru network or wireless network, you have to access it thru the IP address.
    Find out the IP address of the printer. You can do this by clicking on the network icon on the front panel of your printer.
    Open Windows explorer and type \\xxx.xxx.xxx.xxx" where xxx.xxx.xxx.xxx is the ip address of the printer.
    You'll see the memory card slot there.
    You can do a "map network drive" to it if you want your printer card slot to be listed there permanently.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • HP Officejet Pro 8500A Plus - Magenta Not Printing

    I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta. 
    Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
    Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
    The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
    I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
    I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
    When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
    I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it:  C4908A, 2016/05/22.  The newest cartridge I put in has a September 2017 expiration date (part number C4908A). 
    I am not getting any error messages or anything, there is just no Magenta being printed.
    First - I would like to know how to fix this issue with the HP printer.
    Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
    Thank you.

    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly​.

    hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
    HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
    Wireless Network Test Report - looks A-O.K.
    Turned off modem, printer and laptop & restarted modem, printer, laptop computer
    Seems that the computer can't "find" the printer, maybe.
    Any suggestions would be appreciated!

    If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open.  Is your printer visible in that window?
    If not, try printing a configuration report from the printer, to get the IP address your printer currently has.  If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
    If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field.  If the printer is available, it should pick the model automatically.
    Cheers,
    dot11
    I am an HP Employee
    Please mark the post that solves your problem as "Accepted Solution"
    Click the KUDOS Star to say "Thanks" if my answer solved your problem
    I work for HP

  • HP Officejet Pro 8500A Plus printing issues

    I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
    Download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

    The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
    Try these generic fixes first (and then do the reset printing system and re-add again):
    http://support.apple.com/kb/ts1417
    (one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

  • My Hp 8500a plus printer keeps saying it is offline and will not print. Was printing now stopped.

    I have an HP 8500a plus printer. Lately, when I go to print from Macbook or iPad, it tells me the printer is offline. My printer says it is connected to my wifi but will not print. Printer firmware is up to date. I have changed nothing, and now it will not print. Very frustrated and tired of spending all of this time trying to fix the printer just to print. This is my second HP printer this month and it works sometimes and doesn't work sometimes. 
    Am I missing something? I don't understand how it can print one day and not the next. 

    Try this if it is an Airprint Printer.
    1. Turn the router, iPad and printer off
    2. Turn on the router and then wait 30 seconds
    3. Turn on printer and then wait 30 seconds
    4. Turn on your iPad and test print.

  • History report page prints before printing each new document?cc=us

    How do i stop my HP Officejet 6700  Premium from printing a history report page before printing each new document, using Windows 7 & Using Microsoft Word? When I open a document and print it, it prints a history including: File Name; Directory; Template; Title; Subject; Keywords; Comments; creation Date; Change Number; Last Saved On; Last Saved By; Total Editing; Last Printed On; As of Last Printing....
    Everything worked perfectly for a year, then I had to reinstall the printer because I deleted it by mistake. I cary it with me when I travel to meetings and didn't have my install disk, so I had to download the install software. I haven't changed any settings in Word, but it appears that the report is generated from Word.
    Help will be appreciated. I can't find any other topic like mine to see an already presented solution.
    This question was solved.
    View Solution.

    Hi,
    The report indeed being generated by Word and not by the pritner driver.
    As you did not clarify your MS Office version I included the steps for Word 2010, I believe the same should also apply for Word 2007:
    From Word click the File menu, then select Options.
    Select Display from the left pane.
    Under the Printing Options sections, uncheck the box next to Print document properties.
    Click OK and try printing again.
    If you cannot find the specific option, please clarify your exact Microsoft Wiord version.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Booklet printing hp officejet pro 8500a plus

    I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro.  I can print booklet format from PDF documents, but not from Word.  In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing.  How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

    NOTE:    The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
    found online in user guide  I am researching to find a printer that can do booklet printing

  • Unable to print hp office jet 8500A  plus to i mac

    Cannot get printer to print wirelessly from imac.  Printer is HP officejet 8500A plus and o/s is Mavericks (10.9.3). Everything looks normal on imac but printer does not print when commanded.

    Hello wrussellfromny,
    Thanks for using Apple Support Communities.
    The following support article has steps for you to go through in order to resolve this issue of being unable to print from your iMac:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/TS3147
    Take care,
    Alex H.

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