Print image area shifted in illustrator cs6

I'm on a Mac working in Illustrator CS6. I went to print out of the print dialog box and after I printed, I noticed that the margins are larger on one side that the other. I re-opened the print dialog box and double clicked in the area that shows the artwork prior to print, to re center the artwork in the window, and noticed that there two dotted lines in thw window. One being the artwork, and the other is the image printable area. Well when I double clicked on the dialog box to re-center the artwork in the prinatble area, the art works centers, but the printer image area is offset, or nudged upward. When I print the margins are larger on one side and not centered. Heres the million dollar question,"How do I re-center the image area for printing so when I print, the artwork is centered?" I'm not printing boarderless. Thanks for your help in advance. I will try to include a pic if needed.

Update! No update! Adobe did send me an e-mail stating that they were trying to call me. They had been trying to call the wrong number. ?????? I don't understand that. My Adobe profile has my right number. Anyway still waiting. I had to call them back again and when I did, I waited 30 min. Finally got someone. Waited for them to review the notes another 10 min total, proceeded to ask me my problem with the download???????? Thats not my problem! ADOBE C'MON! The representative told me it had to be escalated to next level. Wait a min................ the last two calls ago, they told me the issue had beed elevated as high as it could be, to the developer/engineering level. I feel I'm getting the run around! Sorry for the venting, but dont release a product if it doesn't work. Been a month total! Out of business! Shouldn't have gotten rid of my other machine with CS5. I'll keep you posted.

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link http://download6.konicaminolta.eu/develop/public/&&BDV&RU&sw&&&&&0&&&0&&0&&0
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(1) - http://hostingkartinok.com/show-image.php?id=ce3339ac2057e91a77a77b93ba129db2
(2) - http://hostingkartinok.com/show-image.php?id=0be6ec6a3e9d214b107525aedc59b7cb
P.s. Sorry for my English, use http://translate.google.ru/ and the help of friends

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Print image area shifted in illustrator cs6

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