Print internal error when tring to print PPA document

Hello experts,
    We got a problem when we tried to print out PPA document in HR system using t-code PHAP_ADMIN_PA. The system always shows the message Error when printing: Internal error. And message no: HRHAP00_DOCUMENT160.
    I have searched the forum but I have no idea how can I check and how can I do to solve this problem. Can anyone help me?
    Any help will be highly appreciated.

Hi Joseph,
This error is usually linked to an incorrect configuration of the printer.
Please check the following notes for information on the type of printer supported for PDF
   685571 - Printing PDF-based forms
Check also your ADS settings (or install it if it's not already done as it is required for PDF as well).
The installation steps you can fbe found in ADS Configuration Guide:
http://help.sap.com/saphelp_nw04s/helpdata/en/37/504b8cbc2848a494facfdc09a359b1/frameset.htm
Once installed or if it's there already then please check the following:
Execute the ADS test program "FP_TEST_00" in your system, check whether form is being displayed once you specify the
printer name. Also, could you check in transaction SM59 the ADS status?
In order to print an appraisal form, you need:
1- the Adobe Document Services (ADS) installed and well configured
   on a J2EE engine in your system landscape
2- an appropriate connection called ADS maintained in SM59
ADS configuration guide is available on Help Portal.http://help.sap.com/nw2004s
-> SAP NetWeaver Library -> Technology Consultant's Guide ->Cross-NetWeaver Configurations -> Adobe Document Services ->Configuration.
Please also make sure, that ADS is used on a supported platform. You can check the Product Availability Matrix (PAM) for informationabout supported plattforms for ADS.Link: http://service.sap.com/pam
Notes: 863872, 925741 and 736902  Adobe Credentials
Hope the above will help you solve this error
Thanks
Sarah

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