Print issue with vpn access

I read that print access is only possible via IP address rather than name when connected on vpn. Appreciate if anyone can help me understand why is it so.
Thanks in advance

Jan's response made me realize I probably misinterpreted the new question.
To get internet access on the client, indeed you need to do one of 2 things:
- as Jan said, configure split-tunnel so the internet traffic does not pass through the tunnel
OR
- enable U-turn on the ASA, which includes allowing same-interface traffic and creating a NAT rule for traffic from the VPN pool to the internet
see e.g.
http://www.cisco.com/en/US/products/ps6120/products_configuration_example09186a0080972e4f.shtml
https://supportforums.cisco.com/docs/DOC-11640
Herbert

Similar Messages

Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
documents that have a page width greater than its page height.
In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
This behaviour causes printing problems: the page prints out 90° rotated.
I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
Word 2010 seems to force the page orientation settings.
Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
This is very annoying, since we have to print official documents of a municipality (driver's licences).
Is there a workaround for this issue?
Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Our software vendor tells to use FF 3.5.1. because of some printer issues with their web based program. How safe is it to work with FF 3.5.1 in 2012?

Our software vendor tells to use FF 3.5.1. because of some printer issues with their web based program. How safe is it to work with FF 3.5.1 in 2012?

Thanks for the reply. I'll have a look at your solution.

Issue with assistive access not keeping permissions

Since a recent upgrade (likely from OS X 10.9.x to 10.10.2) I've had issues with Assistive Access blocking Automator and Applescript from interaction with dialogs.
If I run my script or my Automator workflow (which basically has the same script in it) I get the error:
System Events got an error: Automator is not allowed assistive access. (in the case of Automator).
If I open Automator, and then untick and retick the Automator entry in the Accessibility options within Security & Privacy (System Preferences), then workflow can run again. It continues to work until I Quit Automator. Then it's as if OS X no longer trusts Automator to be the same app I gave Accessibility permissions to. And the situation repeats. It's much as if it were not code-signed. The exact same issue plays out with Apple Script.
I came across this info, which I hoped would solve the problem, but it made no difference: http://macscripter.net/viewtopic.php?id=43394 and http://bit.ly/1x3SRmc
In my Accessibility permissions I now have:
Script Editor
Automator
1Password 5 (which the script interacts with)
com.apple.security.agentStub.xpc (in case that's being called up and triggering the Accessibility issue)
osascript (in case that's handling the script and triggering the Accessibility issue)
SecurityAgent.xpc (in case that was triggering the Accessibility issue)
I added all these because the post at http://bit.ly/1x3SRmc indicated that anything Apple Script is interacting with needs Accessibility access permissions.
My script is as follows:
set appName to "SecurityAgent"
set passApp to "1Password 5" (* set this to the name of your password manager *)
tell application "System Events"
if not (exists window 1 of process appName) then -- test if SecurityAgent window exists
set answer to display dialog "The password dialog was not found. Please check." buttons {"Ok"}
return -- abort if SecurityAgent window does not exist
end if
end tell
tell application "System Events"
set position of window 1 of process appName to {10, 10}
-- move SecurityAgent window out of the way
end tell
activate application passApp
tell application "System Events"
tell application "SystemUIServer"
set answer to display dialog "Make sure correct 1Password item is actively selected (i.e. click it again if it was previously selected), then click “Continue” to proceed." buttons {"Continue"}
end tell
tell process passApp
(* If you are not using 1Password, you may need to change the menu item clicks, below, to whatever is correct in your particular password manager *)
click menu item "copy password" of menu "item" of menu bar 1
delay 1
set appData to the clipboard
end tell
tell application "System Events"
tell process appName
set value of text field 1 of window 1 to appData
if exists (text field 2 of window 1) then
set value of text field 2 of window 1 to appData
if exists checkbox 1 of window 1 then
if value of checkbox 1 of window 1 is 1 then
click checkbox 1 of window 1
end if
end if
set value of checkbox 1 of window 1 to 0
delay 1 (* gives a moment to see what's going on *)
click button "OK" of window 1
else
if value of checkbox 1 of window 1 is 1 then
click checkbox 1 of window 1
end if
delay 1 (* gives a moment to see what's going on *)
click button "OK" of window 1
end if
end tell
end tell
end tell
In Automator it would appear the script is generating an error as soon as it reaches line 5, "if not (exists window 1 of process appName) then"
I would greatly appreciate some assistance in resolving this issue.

Starting with Mavericks, Apple changed the way that the accessibility works (see Using AppleScript with Accessibility and Security features in Mavericks) - each individual application needs to be given access, instead of a global option. A regular AppleScript application saves properties and global variables with the script, which makes it a new application as far as the system security is concerned, so it needs to be re-added to the accessibility list. To work with this new security feature, you need to code-sign your AppleScript application or make the script(s) in the bundle read-only so that they don't get changed (note that an AppleScript-based project in Xcode does not modify the application bundle by saving properties and globals).

Strange Printing Issue With New HP & Pages

Hello!
I have a very strange printing issue with a new HP printer. I have written pages documents heavy in Texts which are located within tables. The documents print fine on a Cannon and Epson printer and look great but when I print the document on my new HP Laserjet Pro 400 Colour M451nw some of the text on some rows come out of the printer looking like they are bold / slightly fuzzy. This only happens with some of the rows of text, not all of them. The font is the same in every row with the same format.
You can see this in the attached image. The first line (Thanks very much) has printed correctly but the subsequent lines look bold / slightly fuzzy.
After a lot of testing the only way I can resolve this is if I copy the content into a new pages document and only then it will print and look ok with the HP printer.
This must be a problem within my origional document. I would simply copy and paste everything into a new document however this would take a very, very long time (over 5 years of work producing teaching materials and over 100 documents and thousands of tables and formatting that cannot be copied and pasted).
Also, on other printers you can see the lines seperating each row of the table. These lines are not visible on the HP print outs, even when the table is copied into a new document.
Has anyone come accross an issue like this before? Is there a way I can fix this without creating a new document? Do I need to get a new another new printer (the 4th printer this week!)?
Any advise, wise words would be greatly apprechiated!
Thanks!

Sorry, Fruhulda. After 4 hours on the phone with Apple care they are taking this issue further themselves. It seems to be a problem with our pages document and the compatibility with certain drivers. We have still not gotton to the bottom of it and Apple are going to get back to me when they have an answer.
We also worked out that the issue only happens when you print via Ethrenet & USB. Printing via Wifi is ok and there are no quality issues.
Very Strange!

Wireless Printing issues with HP Deskjet 2540

Hello everyone,
I am experiencing an issue with an HP Deskjet 2540 printer - it prints if I have connected it to a USB cable; however, it refuses to print if I try to print wirelessly.
I had initially solved this problem when I went to System Preferences > Printers and Scanners and noticed two Deskjet 2540 series icons in a window titled 'Printers'. I ended up removing one of these icons and set the other one as a default, which seemed to temporarily solve my problem. Now, I see two icons back in this 'Printers' menu and my printer refuses to print through my wireless connection.
My printer is connected to my internet connection so I don't think there is an issue here - I also have recently installed the software for this printer to make sure there was not some sort of driver issue; however, this does not seem to give me the permanent solution I am looking for.
Any Advice? My operating system is OS X Version 10.9.5

Hey @love2dance,
Welcome to the HP Support Forums! I understand you're having difficulty printing wirelessly with your HP Deskjet 2540 All-in-One Printer. I would like to assist you with this and may have some steps that will ensure you can print wirelessly from your Mac.
I recommend you start from scratch and re-do your printer install and wireless setup for best results.
Firstly, make doubly sure your printer is connected to your wireless network by doing the following:
Step one: Prepare for installationTo gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the router, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
Administrator privileges or password
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
Exit all applications running on your computer.
Source
Secondly, prepare your Mac by removing any existing printers added:
Choose System Preferences from the Apple menu.
Choose Print & Scan from the View menu.
Click the "-" (Remove printer) button.
Next, click here to download and install your printer's software. As you work your way through the setup, follow the prompts to convert your usb install to wireless. With this setup completed successfully your wireless printing capability should be restored.
One way to preserve this wireless connection is to make sure your wireless mode/router is left on continually. If at anytime your network connection is lost, reconnecting your printer will mean that it's being assigned a new IP address. The significance here is that your Mac will be looking to connect with the printer at an IP address that is no longer applicable.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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GUI issues with VPN server / remote settings - SR520 UC540

Kinda new to the CCA world, but not new to the game. So far I am finding the limitations a bit frustrating, but here's the main issue at the moment:
Attempting to set up a simple network with a UC540 at HQ, with an SR520 at a SOHO site. I can get the remote VPN working fine, also get a VPN to the SR520 for remote administration working. Actually had everything working fine, saved the config and rebooted to test prior to shipping it to out.
However, when I go back to look at the settings, trouble starts.The remote VPN settings don't show - the CCA tells me changes have been made in the CLI (not). The display for the VPN Server also seems buggy as it will not always display the settings for the VPN itself or the networks listed under split tunnels.Changes to either VPN setup appear to bork the other.
As this is going to a site far, far away I need to be very sure that the VPN setup is solid, at least for remote access. I have a sneaking suspicion that some of the settings are shared and changes to one setup affect the other, but after going from everything working > save > reload > not working, I can't see what is wrong.
Short version - need SOHO to communicate with HQ over site-to-site VPN, with remote access from 3d location to CCA.
Any hints?

Hi,
To resolve your issue as soon as possible, please post your question on the Forefront TMG forum:
http://social.technet.microsoft.com/Forums/en-US/home?forum=Forefrontedgegeneral
Steven Lee
TechNet Community Support

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printing issue with DeskJet 6940

About every 20 pages or so, printing in portrait mode, the printer does a form feed after printing about 1 1/2" of text. It happens intermittently, and there is no apparent logic or pattern.
I have reinstalled the driver, changed the USB cord, but to no avail. My LaserJet CP3505 on the same computer does not exhibit this issue.
Using Windows XP with SP 3, Dell Dimension 3150 with 3.25 GB ram. It also happened with earlier XP versions, so its not an operating system upgrade problem.
It happens with B/W or color printing, always using 8 1/2 x 11 paper from the upper tray. It does not appear to happen when printing in two-sided mode.
I don't know what to try next! Does anyone have an idea?

I have an older HP non-wi-fi printer connected to my Apple Airport Express wireless router which includes a USB port. This makes the printer available with my wireless network which I've used for printing wirelessly with my former Apple PowerBook and now with my MacBook Pro for years. I'm now able to print from my iPhone and iPad as well.
You need to have the printer connected to a wireless router for your wi-fi network, or purchase a printer that is wi-fi capable and if you do that you might as well purchase an AirPrint compatible printer which doesn't require a wi-fi printing app purchased from the app store.

HP Officejet 4500 Wireless Printing Issues with Online Maps & Financial Institutions

I have an HP Officejet 4500 Wireless printer that I have wireless connection to my HP G72 Laptop running Windows 7 (64 bit) with Internet Explorer 9. I am having trouble printing online maps from either Bing Maps or Google Maps. It seems the print jobs get stuck in the print que and always show an indefinite status of “Printing” in the que but never get printed.
I’ve tested my other applications including Office 2010 and all other jobs seem to print just fine. I do use the “Print” button located in each of the online Map sites (Bing, Google). This is when the jobs get stuck.
I do also have the HP Bing Bar installed with Smart Print. The Smart Print feature seems to work with the online maps just fine (seems I’ll just use it instead).
Another separate printing issue is that I can never get any of my online financial transactions to print from any of my online financial institutions with either the Internet 9 print features or the HP Bing Smart Print feature. I can never get those to print (have to wait for the PDF statements to be available).
Any ideas as to why I can print the maps or online financial transaction? I get no error messages either.

Hi,
Please use the following tips/instructions to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
Good luck.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Printing issues with HP 310a All in One Printer

I have a new HP 310a. Looks good, fast on text printing, but features such as merged envelopes and printing letters on A5 stationery do not print correctly; nor in correct order. Photos print larger than they actually are and look like they need to be cropped. Anyone experiencing the same?
Photo tray has nothing to hold paper in place (except on sides); and when tray enters printer, the photo paper slips backwards and error message "out of paper" appears.
This is the last time I will buy an HP product

Hi there,
Welcome to the HP Forums!
I understand that your HP F380 has stopped printing in color, and I am happy to help you with this printing issue!
For further assistance, I will need to know the following:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please take a look through this guide. Streaks or Lines in the Printed Image.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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[Applet]Printing issue with pdf files on Xerox 4595

Greetings !!
I'm trying to print to a Xerox 4595 printer from a Windows XP station (limited account) using a Java Web Applet.
This applet generates pdf files which have to be printed.
The Xerox 4595 uses a printing queue that is detected by the Applet.
The problem is the following: usually when printing a simple local file from this computer there is a box that asks you your login to let you create a job and then print.
When using the Java Applet, there is no way to have this print box displayed. We have the Java Print Dialog but once clicked on "Print" there is no box displayed to pass the login to the printer and let us print.
Is anyone already worked with Xerox 4595 and experienced such issue ?
How can I, using the Java language and modify the Applet, ask the printer to send me the dialog box asking for the login ? Without this login no jobs are accepted and we can't print the generated pdf files.
I looked on the printer queue settings and it seems that the Xerox uses the IPP to communicate with the local computers in the office.
The server from which the Applet is used is a openSuSE Linux Web server (apache2)
How come using Linux workstations any pdf files are printed (on shared printers such HP laserjet) and under windows there is jammed characters and sheet feed instead ?

A lot can depend upon which app your are using on your tablet device, the same applies to computer programs but apps are much worse.
Which app are you using?
I would try the free Adobe Mobile Reader. This product seems to support more features than other apps.
There could even be issues with the type of tablet you are using. The Apple line may work better then Android devices since there is QA check and approval by Apple.
Another factor is the how the PDF was created.
How well are the maps displayed on your laptop or desktop? Try different values of zoom.

Printing Issues with HP D145 and multiple users from G5

Hi - I've a HP D145 All-In-One connected via USB to a G5 (as described below). The machine has multiple accounts on for different members of my family. The printer is directly connected to the G5 via USB connection but is shared with other Macs. Printing has become increasingly difficult, and we now have the following problems:
1. Printing will only work from the administrators account.
2. Printing periodically (daily, generally after a few hours of use) stops from the administrators account
Solutions tried:
a. Check set up for the non-administrators accounts....Looks OK for printing
b. When printing stops - I've tried repairing the permissions with the Disk Utility. This no longer works.
c. Run Printer Setup Repair (with option to repair all user accounts) - Works for the administrators account providing the computer and printer are restarted, otherwise no effect.
d. Reinstalling the software - No effect
It’s beginning to look like I need to replace this printer with one that works.
You can help me in two ways - how to solve the printer problems, or alternatively suggest a colour All-in-One printer that can work with multiple accounts and does not have the problems mentioned above.
Many thanks in advance,
Regards,
Melvyn

Below I've copied the fix HP proposed and some additional information that they have sent me.
1. The proposed fix that we could not make work:
Hello Melvyn,
Thank you for contacting HP Total Care.
Simply reinstalling the software will not be enough to solve the
problem. Try these steps to resolve the issue at hand:
From the Administrator account:
Double-click on the Macintosh Hard Disk.
Open Applications.
Click and drag Hewlett Packard Folder to the trash.
Close all windows.
Double-click on the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click on Process Viewer/Activity Monitor
If Activity Monitor does not appear:
Choose Monitor in the toolbar across the top.
Check Show Activity Monitor.
Ensure the Activity Monitor shows "All Processes", instead of "My
Processes".
Single-click and quit each of the applications starting with HP, using
the Stop Sign that says "Quit Process" beneath it.
Close Activity Monitor.
Double-click Macintosh Hard Disk.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Remove the HP Registry file.
Go back to the Library folder.
Open the Printers folder.
Remove the HP folder
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From each user account:
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From the Administrator account:
Download and install the latest software for this product. You can
obtain this software from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us⟨=en&os=219& product=64992&dlc=en&softwareitem=oj-35225-1
From each user account:
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Click Add, ensure you are in the Default Browser.
Select the HP All-In-One Printer.
Click Add at the bottom-right corner of the screen.
Set this printer as the default.
You should now be able to print from all accounts.
Sincerely,
2. The reasons why it may not have worked:
We need to be sure that you are fully logging out of one account and
then back into the next. The fast user switching feature of the Mac OS
can create problems with our printer drivers. For this reason, fast user
switching is not supported by HP.
The other issue we may be running into would be the Mac OS itself. Over
the past few months the Mac OS has gone through several updates. When
the 10.4.4 version was released it created some issues with our existing
software. An updated version of our software has been developed which
works well with 10.4.4 and higher, but it is not available for this
printer.
It may be that as each new OS update is installed on your computers that
the issue becomes worse. If you are running the Mac OS 10.4.3 or lower
then the version 7.3.1 of our software should work fine. If it is 10.4.4
or higher there will be some issues as the new OS versions do not seem
to like the older drivers.
I would have to recommend retrying the full uninstall the Derek had
outlined. This time however, just install the downloaded 7.3.1 software
from our web site for the D145. Once it has been installed we need to
test it fully without adding the scanjet software. I am hoping that
without both version of our software installed it may work better.
This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.
3. The repsonse to questions on switching and OS X 10.4.4
You are correct, since you are running the 10.4.4 I cannot guarantee
that the older software version will allow full functionality. It should
allow for printing and as long as you avoid the fast user switching,
when trying to print, it should keep working well.
I understand the convenience of fast user switching but you will have to
log completely out of one user, and then log properly into the next
before you can expect the printer to function.
I would still recommend trying the steps I had outlined as it really is
the only thing you can do that may work.
G5, 2 GHz dual processor, 2Gb RAM, 500GB Hard disk Mac OS X (10.4.3) Clarification of the issues from HP

Printing issue with Electronic Signatures

In the footer of my document, i place document properties and also use the captioning feature for tables and figures. I have saved it in native 2010 format not in a compatability mode.
When I print my document (paper or PDF) these fields print properly.
After I electronically sign the document and look at the document on the screen, the fields and caption numbers (Table 1-1: Intended Audience) appear correctly. When I print to PDF or paper, the numbers disappear (Table 1-: Intended Audience) and they
also disappear from the screen.
When I close the document and reopen it, the fields are correct. It only changes after the document prints.
Using Microsoft Office Professional Plus 2010 Version 14.0.6023.1000 (32-bit).
(--merging--)
The original document was a 2007 document opened/stored in the 2010 format.
Reproduced with new 2010 document simply by creating two properties:
Template Version - Test - Value 1.0
Template Date - Date - Value 1/25/2012
And doing the following:
Using the default Normal template with calibri as the font
Added a heading level 1 to the document
Added a 2x2 table with Insert Caption including the chapter number based on heading 1 below the table
Added the template version and template date as two lines on the page
Inserted a signature line
Created a footer with the template version, page number aligned center (via tab), template date alighted right (via tab)
Printed without signing and all data was present (Table 0-1: Test)
Signed the document and printed. The following was missing:
The template date in the footer.
The table label was Table 0-: Test
The template date was present in the middle of the document

Hi,
Is this problem only affect Word program with Electronic Signatures?
Please try to test Printing with different printer drivers.
If the Word printing problem occurs only when you print documents with a certain font or a certain type of graphics image, try to print to another printer.
If no other printer is available, contact the manufacturer to find out whether there is an updated version of the driver or a different driver that works with your printer model.
You may also follow other methods in this KB article troubleshoot print issue in word:
http://support.microsoft.com/kb/826845
Best regards.
William Zhou
TechNet Community Support

Print issue with Photoshop CS4 and Officejet 6500

I have a Windows 7 Business 64 bits desktop computer. After installing the Officejet Pro 6500 multifunctional drivers all was working OK. Images were being printed nice and with the correct size using Windows print option. After installing Adobe CS4 suite, all images printed from windows or Photoshop have incorrect size (photoshop prints it smaller, about 33%, and on upper left corner of the sheet).
Photoshop sucks but Illustrator print fine. The only way I can print at the good size in Photoshop, it's when I select Microsoft XPS document writer as printer and print from there... Not very user friendly !!!
And yes, it was always the HP Officejet 6500 E709n fax selected by default by Photoshop instead of HP Officejet 6500 E709n !
Is anybody can say if it's an HP issue or an Adobe issue ??? Why Illustrator print fine and Photoshop don't ???
Thank's in advance.

Deleting the fax printer associated with this device to allows correct printing is not an acceptable alternative for me.
If it is a printer issue, why I can print correctly from Illustrator ???
dec9 wrote:
Or: you can go into windows and select a default printer or then the one you use to print with in PS. Then when you are ready to print in PS select the printer. See if that works.
That's my normal configuration then I can't change nothing when all is ok.
Thank you very much for your answer ! Maybe anybody have an other solution or explanation.
Thank's for your patience.

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