Print job stuck

When I print wirelessly from my laptop , prints fine but the paper is stuck and print job task bar shows status printing
I have to cancel/delete the printjob through my laptop and then it spools out the paper.
Print is fine though,,Any help?

Hello @rayrock ,
Welcome to the HP forum.
I understand that you have a document stuck in the print queue.
Try running the HP Print and Scan Doctor.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

How can i delete old print jobs stuck in queue for printer no longer present?

I've deleted the old hp printer from control panel (printers and devices) but the old stuck print jobs are still hanging out there and keep me from printing anything on the new printer. Help please. New printer is Dell V715w

Hi there karen-c,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system is this?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Network Print Jobs Stuck in Queue

Hello,
I have, perhaps, the most frustrating problem on the planet. In my home network, I have a HP Color LaserJet 2600n connected to my main PC, with 2 other PC's on the network. All 3 run Windows 7. Printing from my main PC works fine, but if I try to print over the network, the print job always gets stuck in the queue. I can see it stuck in the queue on my main PC, but I can't do anything about it. I can't delete it, nothing. If I restart the spooler, then it magically prints and clears the queue, but it's annoying to have to do that all the time. I've reinstalled the drivers several times to no avail. Tips?
RPGillespie

I have a similar problem, I have a directly connected 1300 and a network P3015. The 1300 is connected via USB, the 3015 is connected by RJ45 cable right to the router. Both printers have their print queues get stuck, but only from my HP Pavilion Elite HPE running HP-installed Windows 7. All the other machines in the office can use the 3015 printer perfectly well. One is an older Pavilion using XP-Pro, another is a Dell using XP-Pro and the third is a Lenovo laptop using Windows 7. All our toners are not refills (seems like a stupid suggestion that the toner cartridge could cause a queue to lock up). The problem is definitely between my machine and the HP printers. I have a Brother printer and a couple of Seiko/Epson printers that all work perfectly fine.
Rebooting several times a day is getting old.

PSC 1410 - print job stuck in queue

Sometimes my PSC 1410 stops printing part-way through a page: the warning lights "jam" and "cartridge" come on, although the paper path clears after pressing On/Resume when the spoiled sheet emerges (undamaged), and the cartridges are at about half life and have been aligned. Apart from the waste of paper and ink, the great problem is that the stuck job remains in the queue and does not respond to Cancel or Delete: even switching printer and computer off and on still leaves the job stuck in the queue sometimes, when it has been known to restart printing automatically.
Can anybody tell me a sure-fire method of clearing the stuck job out of the queue ?

Try this document for the partial page problem:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00447737&cc=us&lc=en&dlc=en&product=441115
Here is a document referencing the various error light combinations as well:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00476152&tmp_task=solveCategory&lc=en&dlc=en&cc...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Wireless print job stuck in queue

C5180 print jobs from network are stuck in queue and won't print. I've reinstalled driver, etc. Does print from a USB cable connection. Any ideas?

I've got a similar problem with the officejet 5510 (multifunction) attached by USB to XP computer. I can print direct (connected by USB) and wirelessly from my windows 7 laptop. I can print direct (USB) from my Mac OS 10.4.11 However, when I print wirelessly from the Mac, the print job shows up in the que on the XP machine with the 5510 attached, but wont print. I have to clear the spool from the command line.
I've set up the 5510 wirelessly by using the advanced windows printing via Samba, by Lpd to the IP address, and by simply adding the printer in the work group. All three ways result in network traffic (I see it on the firewall log) and result in a document queued.
since there is no 5510 officejet (mutlifunction), I have set up the printer with the cups/gutenprint 5.2.7 profiles using several different printers - generic officejet, deskjet 950c, officejet 5110, designjet 5500ps, designjet 5000PS HP 9085MFP.
I can't get the print job out of the queue/spool and into the printer.
Any thoughts?

Print jobs stuck in queue after printer goes auto off

Hi all!We have an HP LaserJet M125NW printer in the office, which is connected directly to the network (wired). The problem is, once the printer goes to "auto off" mode, the print jobs get stuck in the queue, and we need to restart the printer every time. After the restart, it works fine, until it goes auto off again. The device has a fix ip, and it can be seen on the network, everything sems okay, but it still doesn't print. I tried different computers, different operating systems, nothing works. Could anyone help me with this annoying situation?

, Welcome to the forums I read about the printing issue you're having with your LaserJet M125NW, that will not seem to wake up when you send the print job to be printed out. Below is what I would first suggest trying. Select Setup, System Setup, Energy Settings, Wake/Auto On Events, and in that menu, select "LAN Job" to see if this will help wake the printer up when you send it a print command. Also ensure you have the power to the unit plugged in directly to a wall outlet. Avoid power bars and surge protectors, which ensures the printer is receiving the full power it needs. Let me know what happens, good luck

Print Jobs Stuck in Print Que

I have a USB printer connected to my MacPro (Leopard), the driver is correct, has been reloaded, print system reset, etc., all of the expected fixes for routine issues. I've replaced the USB cord, tried another identical printer, etc.
About 2 in 5 print jobs go to the print que but stop there. I work around it by unplugging the usb cord, re-plugging, and pressing resum on the print que. Occasionally I have to do that twice, but it never fails to work. What a pain-in-the-arse#$!!@ Network printers always seem to work.
There have been several similar posts over time, most of which seem to die. I don't want to install a third party driver, alter the CUPS, or do anything else other than use the OS I purchased. This seems to occur with several brands of printer (mine is an HP), so I've got to believe that it is an OS problem.
Can anyone own up to it? Is there a fix in the works? I've had printing issues with OSX since the initial OS (which could not respect margins, printer features, etc.). I've never had an issue with Windows (it just seems to work).
Help!

Hmm. I have an HP printer that's behaved fine, but I've moved it to my iBook (running Tiger) so I can print wirelessly.
It may be an issue with the driver or the software. I'm guessing the software was written for the PPC machines, and that might be causing the problem.
The way I've checked this is to open up "Activity Monitor" (Applications>Utilities) and find the processes related to your HP printer (usually begin with "hp") under kind what's shown?
You might want to look into the CUPS idea presented earlier as it may give you better results.
~Lyssa

Print Job Stuck in Queue - can't print

HP Officejet Pro 8500 A909g Series. Unable to print documents. The HP Solution Center indicates that my desktop and the printer are connect. I attempted to cancel all print jobs. All were cancelled with the exception of one. That job continues to indicate, "Deleting - Printing." I've powered off/on on both the printer and the desktop. Unplugged cable from unit and wall. Waited 10 seconds. It did print a self-test diagnostic page generated from the PC, but it won't print any of my documents. Any suggestions as to what might be the problem and how to resolve it? Thank you.

Hello Mclaugha1,
Thanks for the post. On this one, I've included a couple of links below that should assist you in getting past this error and back to printing. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=us&dlc=en&lc=en&product=3752459&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en&product=3752459&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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Print jobs stuck in queue using P4015n LaserJet

I setup a P4015n LaserJet printer for one of my clients using the RJ45 connection from the printer. My client has 4 computers 2 Windows 7 64 bit systems, 1 Windows 7 32 bit system and 1 Windows XP 32 bit system. I set the network ip address, subnet mask and default gateway manually on the printer. Sometimes printing from the Windows 7 64 bit systems the jobs get stuck in the queue and you have to delete them before you can print again. The other 2 computers do not have any issues printing and they where setup using the drivers from the CD. I downloaded the latest PCL 6 drivers for the Windows 7 64 bit systems. Looking for some suggestions.
Thanks

Ok the problem happened on one of the 32 bit computers so it is not a 64 bit issue. Still looking for some suggestions.
Thanks

Officejet printer 6700 deleted printer job stuck in queue

Any solution for getting rid of a deleted document from the print queue as it is preventing me from printing new documents. I have already typed NET STOP SPOOLER del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*" NET START SPOOLER in Dos Prompt but it replies by saying it does not recognise ***
This question was solved.
View Solution.

Hi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type services.msc and hit enter. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document has been removed.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Print job stuck at "sending data"

Hello,
my printer (Canon MG4200) worked fine a few days ago, but now it won't print anything. The CUPS browser interface shows that the printer is "Processing" and that the job is "Sending data to printer" but nothing ever happens.
Here is part of CUPS' error log :
D [30/May/2015:20:21:43 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:44 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:45 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:46 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:47 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:48 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:49 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:50 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:51 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:52 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:53 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:54 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:55 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:56 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:57 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:21:58 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:21:59 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:00 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:01 +0200] Report: clients=0
D [30/May/2015:20:22:01 +0200] Report: jobs=1
D [30/May/2015:20:22:01 +0200] Report: jobs-active=1
D [30/May/2015:20:22:01 +0200] Report: printers=1
D [30/May/2015:20:22:01 +0200] Report: stringpool-string-count=82927
D [30/May/2015:20:22:01 +0200] Report: stringpool-alloc-bytes=15200
D [30/May/2015:20:22:01 +0200] Report: stringpool-total-bytes=856616
D [30/May/2015:20:22:01 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:02 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:03 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:04 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:05 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:06 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:07 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:08 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:09 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:10 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:11 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:12 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:13 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:14 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:15 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:16 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:17 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:18 +0200] [Job 43] Read 373 bytes of back-channel data...
D [30/May/2015:20:22:19 +0200] [Job 43] Read 512 bytes of back-channel data...
D [30/May/2015:20:22:20 +0200] [Job 43] Read 373 bytes of back-channel data...
It goes on and on but never prints anything. Any help ?

Thought that the slow transfer speed could be caused by a hardware issue, so I tried changing the USB cable but it didn't solve the problem. The weird thing is, when I try printing from a program (i.e. Guitar Pro) it fails saying "Filter failed", and when I try printing a test page CUPS' error log shows the following error :
D [02/Jun/2015:17:49:29 +0200] [Client 17] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [02/Jun/2015:17:49:29 +0200] [Client 17] Closing connection.
I tried setting the permission on the bus as shown in the wiki (CUPS/Troubleshooting) but I've still got the broken pipe error. I'm out of ideas...

HPf4280 Cannot cancel print job

I have a print job in que that will not let me cancel. It is not "paused" please help
Thanks!

Hey @Ninja1987 ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you have a print job stuck in the print queue.
Use the HP Print and Scan Doctor.
Click here to download and run the Print and Scan Doctor >>> www.hp.com/go/tools
Have a nice day!
I worked for HP.

Cannot cancel a print job

I was trying to print a photo and printer would not load the paper...so I wanted to cancel the print job. I have turned off the printer, I have unplugged it. It is still showing the print job in the cue (says deleting)....but it is not). I do not know what else to do....my printer has been tied up with this for 8 hours.

Have you tried restarting your computer?
If that does not clear the queue, you can download and run the HP Print Diagnostic Utility.
If you don't want to download the utility, this document has step by step instructions and videos for fixing Print Jobs Stuck in Queue.
I am an employee of Hewlett Packard.
- - Please mark Accept As Solution if it solves your problem so others can more easily find the answer - -
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Network Print Jobs Always Get Stuck in Queue

Hello,
I have, perhaps, the most frustrating problem on the planet. In my home network, I have a HP Color LaserJet 2600n connected to my main PC, with 2 other PC's on the network. All 3 run Windows 7. Printing from my main PC works fine, but if I try to print over the network, the print job always gets stuck in the queue. I can see it stuck in the queue on my main PC, but I can't do anything about it. I can't delete it, nothing. If I restart the spooler, then it magically prints and clears the queue, but it's annoying to have to do that all the time. I've reinstalled the drivers several times to no avail. Tips?
RPGillespie

I have a similar problem, I have a directly connected 1300 and a network P3015. The 1300 is connected via USB, the 3015 is connected by RJ45 cable right to the router. Both printers have their print queues get stuck, but only from my HP Pavilion Elite HPE running HP-installed Windows 7. All the other machines in the office can use the 3015 printer perfectly well. One is an older Pavilion using XP-Pro, another is a Dell using XP-Pro and the third is a Lenovo laptop using Windows 7. All our toners are not refills (seems like a stupid suggestion that the toner cartridge could cause a queue to lock up). The problem is definitely between my machine and the HP printers. I have a Brother printer and a couple of Seiko/Epson printers that all work perfectly fine.
Rebooting several times a day is getting old.

Pending 'stuck' print jobs don't appear in Mac interface but appear in CUPS

We use a product called Equitrac to manage/authenticate print jobs from the OSX 10.6 workstation through to our Windows print server. When a print queue gets stuck on the 10.6 workstation the jobs do not appear within the native Mac printing interface, you have to log into the local CUPS web server to see the jobs and manage them. Here is a screen shot.
http://fileserver.wheatonma.edu/gibsonbrian/print_queuepaused.png
Any suggestions on why this is happening?

w00005414 wrote:
Thanks Pahu,
We do not use LPR or Windows printing, we use a proprietary application called Equitrac and they have their own way of submitting the jobs to the server.
I was of the understanding that Equitrac run on a Windows box and was simply monitoring the spool files for user names and copy counts for internal charging. Therefore I would have expected you to submit the print jobs from the Mac via LPD or SMB to the Equitrac print server. If there is some other print service that is being used then this could explain the print jobs not being visible in the local printer proxy.
I think you are right about the level of user access the person logging in has, I will check in with our Mac admins and see what account they are logging in with to check these queues. One other twist is that the Mac does authentication through our Windows 2003 domain so people log in with their Windows credentials.... not sure if that makes a difference.
For an AD login with the Mac this would typically mean the users would be using managed accounts rather than local admin accounts. Since the printer proxies are at a system level then this could also mean the managed account has no rights to view the printer proxy. A test would be to log in to the Mac with an account that has Admin rights on the Mac and then see if the print jobs are visible in the printer proxy.

Print job stuck

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