Print jobs will not print

I have an 8620 that is enabled for web services.  The printer is listed on the HP Connected site.  I emailed a document to the email address on the printer and it is sitting in a status of "Sending to printer".  I also enabled the printer for Google Cloud Print and I have 2 jobs there claiming to be "In Progress". 

Hi @browetally, 
Thank you for being an active member of the HP Support Forums.  I gather that you have ePrint jobs that are pending and have not printed on your Officejet 8620 printer.
Are the print jobs still pending?  If yes, please try the steps in The HP ePrint Print Job Did Not Print document.  If the print jobs are still stuck after attempting the steps in the ePrint trouble shooting document, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • Print job will not delete

    A print job will not delete from my computer despite several restarts of both the computer and printer.

    Hi,
    From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 
    Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 
    Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
    Restart the computer and you should find the document has been removed.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

    I have a Photosmart Premium C310 a printer that will NOT print in BLACK.  I tried the unplugging the cord and holding # and 3 and it did not work for me.  I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
    Any other suggestions.  It does print in color.    HELP! HELP!   The printer is not even 5 months old. 

    Can I ask are you based in the US?
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • TS1702 IPad prints photos via canon printer but will not print a document

    My I pad prints photos via canon air printer but will not print a document

    Which model Canon printer? Is it AirPrint compatible?

  • Envelope in print queue will not print.

    Envelope on print queue will not print.  other documents print ok.
    I tried "RESTART" of the document to no avail.
    problem started after I ran the utility to clean the rollers because envelope would not feed.  In the past this has worked fine.
    I can print regular documents, just not envelopes.
    Tried, power down/power up.  Tried reboot.
    Windows XP
    2575 photosmart all-in-one

    Problem solved. I deleted the printer and reinstalled a few times and it now works.

  • Print job will not delete, which halts other print jobs

    Maddening issue with some print jobs sticking in print que, then failing to delete when attempting to clear que, which halts any print jobs that follow. Que shows "deleting" but in reality it does not delete. I have tried to go into spooler system and it seems to work when I hit "Stop" then "Start," but do NOT want to have to do this every time. thx for any help.

    On order to clear the Spool, the easiest way is to turn off your printer,
    Reboot your PC and then cancel all the documents from the Printers screen.
    After the documents has been removed, turn the printer back on.
    As the issue ocours more often, please let me know your printer model, how it is connected to your PC and your operating system version, it will help to better understand any possible cause.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hi there can anyone help as i am unable to contact Apple for support with my printer which will not print after recent software update? this is the email i tried to send to apple with no success, can anyone help please.......Dear Apple, I'm pulling my hai

    Hi there,
    Can anyone out there help, after a recent Apple software update my Epson Stylus Photo RX640 will no longer print, every other aspect of the printer works fine including the scanner but it just will not print, I sent an email to apple but all i got was an automated reply directing me to their support page, the email i sent is below this explains in full what the problem is & what i have done to try & fix this problem.
    Dear Apple,
    I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
    Please see attached file of the error message coming up in the print queue.
    I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
    I have also tried re-installing drivers from original Discs for the printer but it still will not print, obviously this error has been caused by Apple's latest software update, when are Apple going to fix this problem? i need my printer working ASAP.
    Regards
    Brian
    PS i obviously can't attach the error message so here it is:    Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
    Thank You all in advance
    Regards
    Brian

    It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
    You can get it here:
    http://gimp-print.sourceforge.net/
    You can download the latest version from here:
    http://sourceforge.net/projects/gimp-print/
    Have you downloaded the recent Apple update to Epson drivers?
    http://support.apple.com/kb/DL1398

  • Epson printer 3880 will not print

    iMac 2009
    OSX 10.8.5
    After upgrading from Snow lipard to Mountain Lion bouth my Epson R1900 and 3880 will not print in Adobe Lightroom 5.
    I have checked in the PPD file and the R1900 is listed but the 3880is not. I ran update from the apt stor and also tried the Epsom web site updates and still it will not work. I also tried the cds that came with the printers and I get this"You cant open the application :Epson" because powerPC applications are no longer supported.
    Please help if you can. Nemo

    Have you downloaded the 3880 drivers? There is a driver for 10.8 listed. You can check the same link for the other printer.
    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 141552&prodoid=63085147&infoType=Downloads&detected=yes&platform=OSF_M_X8
    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 94511&prodoid=63073901&infoType=Downloads&detected=yes&platform=OSF_M_X9

  • Have a wireless printer and will not print in color, prints black

    My wireless printer will not print in color, prints in black & white

    Have you contacted the manufacturers support?
    Clinton

  • Printer C7280 will not print and says Insert Memory card!

    Printer will not print C7280 and says (Insert Memory Card) Why would i wish to do this I just want it to print?
    This question was solved.
    View Solution.

    Hi locobritannia,
    I recommend downloading and running the HP Print and Scan Doctor, as it should automatically fix the issues with the printer. Please, let me know how it goes!
    Thank you,
    I worked on behalf of HP.

  • Hp2542 print job will not enter queue

    I send a print job to the HP2542 printer using the cable the job doesn't queue up.  The HP 2542 works fine from laptops using a wireless connection.

    Greetings @Borchcat 
    Welcome to the community
    I will certainly do my best to help you with your Deskjet 2542 not printing ! However, I am going to ask that you please let me know some more helpful information to help me research the problem for you.
    Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result:
    How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
    What is the Operating System of the computer?
    Have you tried printing from different programs?
    Have you tried uninstalling and reinstalling the software?
    What Firewalls and Anti-virus software are installed?
    Have you tried disabling or uninstalling them?
    If you're running Windows, run the Print and Scan Doctor and include the results.
    Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
    Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
    Have you completed all Windows/Mac OS Updates?
    Have you tried using a different USB/Ethernet cable?
    Thank you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Eprint shows pending jobs - will not print

    Suddenly my apps stopped printing - eprint shows pending jobs - event log reports 72236. No changes were made on my settings in months. All local and wireless printing from PC works - printer thinks its connected to the internet. 

    They are currently doing some updates on the server which may affect printing apps. You might try to power cycle the router and printer if you haven't done this already.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • Printer install, test print ok, will not print anything else, cannot select as default printer

    Printer installs fine, test pages, alignment pages, colour print pages all test fine, they are selected to print from the option on control panel. Trying to print from any other program, the printer is not listed as an option. Going through control panel, try selecting it as default printer, following messge given :
    Operation could not be completed (error 0x00000709). Double check the printer name and make sure the printer is connected to the network.
    Printer connected via USB direct to my single laptop. Uninstalled and re installed, as per troubleshooting instuctions. Ran troubleshooting program and HP print and scan doctor.  Only info given was that it was not default printer, when asked to fix the problem it states it cannot.
    Had a previous HP printer scanner, all removed (it broke, hence the new one), never had a problem with the install, this new one is being a real pain, any help would be appreciated

    Hello again mattcpx ,
    I think what we are going to need to do is start right from scratch.  Seeing that the only printer listed is generic printer icon from Windows 7(This icon does nothing for the printer you have installed), we are going to uninstall your printer and do a proper re install.
    Lets start off by removing the usb cable from both the printer and from the computer and leave it disconnected until further notice. 
    The first link I have for you gives detailed instructions for Uninstalling the Printer Software.
    Once the uninstall is complete, please reboot the computer so that the changes take affect.
    When the computer is back on, disable any firewalls or anti virus protection that you may have running.
    Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    Do a power cycle on the printer with the use of the on/off button.  This will do a semi power reset on the printer.
    The next step that we are going to take is to download and save the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers to the desktop of the computer.  This will create a new icon on the computer and make the download easy to find.
    Double click on the new icon and follow the installation instructions.  The installation will prompt you when to connect the usb cable so please do NOT connect it before hand.
    Let me know how you make out.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Lightroom 2.6 Print Manager Will Not Print

    I am running Windows XP, LR 2.6, and printing to a HP z3100 Designjet printer, using HP Print manager.
    Problem:
    I send a print to the LR Print Manager, then I can watch the print file appear in the the Windows Print Manager screen, then the file just vanishes. 
    The print never arrives at the printer.
    Tests I Successfully Tried - to see if it is either the printer or the HP Print Manager:
    I can print the same photo in Photoshop PS4 and it will print; and I can open the Windows Print Manager screen and send a test print to the printer and it works.
    > Concluding that it is not the printer, the HP Print Manager, or the Windows Print Manager - and it prints in Photoshop.
    So this is strictly a LR 2.6 bugaboo.
    Solutions I tried:
    Deleted and reinstalled the HP Print Drivers and Print Manager -- did not work.
    Changed photos, and sizes, "application managed printing", "printer managed printing" == Nada!
    I am out of ideas.  This is the first time I've tried to print since I loaded the 2.6 update.
    Any solutions???

    Well, after updating fingerprint manager pro it is now launching and working flawlessly, not sure why, or what simply updating the software changed in terms of permissions/accessability but it works, so im happy.
    Feel kinda silly not doing the obvious first but thank you for the help, much appreciated.

  • I cannot print from my iPad. I have the OfficeJet 8500A. The iPad shows it is connected to the printer but will not print.

    The printer, HP 8500A, and iPad2 are connected to the network. The iPad shows the printer when I select print from AirPrint. It does not print. Is anyone else having this problem? Has anyone found the fix?

    Renee, You are in the wrong discussion forum. You want to go to: https://discussions.apple.com/community/ipad/using_ipad
    Russ

Maybe you are looking for