Print Notification When A Letter Is Printed.

Hi Gurus,
Recently we've got an requirement where in an Interaction Center Letters are created.
The requirement is,
1. When the agent hits on print button available on the Letter overview screen, a notification should be sent to the supervisor of the agent.
2. And there should be a way to report all the prints of a particular day, in the future as and when required.
The problem is, when we hit on the print button available it directly calls up the Operating System's Printer selection pop up.
How should this print button be handled that we can send a notification to the supervisor and also have kinda of Interaction Record, so that in future we can report these prints.
Thanks for the help already,
God Bless!

Hi Ktraut,
If you have an Allowed Senders list, you can check whether you want an email to receive updates on a print job. If you have Allow Anyone, then it will always sent an auto response that your ePrint job has been received.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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