Print out comes too dark from Design jet T 1300

You are the most unreliable company I have ever seen. I just bought a plotter for over than $7000 and I can’t get hold of someone to tell me why the print comes out too dark.
You can imagine my feedback about your company and your product.
What is most upsetting is that, even though, I live in the US., and I bought the plotter  in US., but  when I call, some Indian  who lives in India answer the phone and give me a useless answer.

the iMac it prints too dark
your print space is off on the Mac
or you are applying the wrong source profile or both
on the MacBook Pro, the prints are also much darker than the screen (despite color calibration
EDIT: sorry i misread that as your monitor was also dark, if the mac displays the problem doc proper, you are targeting a bad print space, that's where i would look... 
you app is apply the wrong source profile (or your monitor profile is off)
basing the source>print space conversion on the wrong source profile could account for your printing woes
be sure you are embedding an ICC profile in your doc, are opening it in a color-managed app, and it should display properly
be sure your workflow uses the embedded profile and your printer is setup to convert to the proper printer profile
color management theory
epson workflow

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