Print quality gets worse, not better

Here's the situation:
A few months back I managed to get infected with malware. Ran Malware Bytes, which has this bad habit of destroying things you need as well as those you don't; after I got rid of the virus, I had all these problems printing to my Deskjet 1320. In addition the frequent jams, color print quality just went bad; replaced the color cartridge, it was just as bad. Diagnostic was telling me printer cartridge was full, but the 1320 just kept printing as though it was empty.
OK; maybe the printer's gone bad, tho it was only a few years old. So, this week, replaced it with a Deskjet 1520, which came with a brand-new color cartridge.
Installed the software, got it all hooked up - and the color print quality is still bad. Cleaned the cartridges - and the print quality grew worse.
I've about had enough of this, thank you very much. But I am wondering - is it possible that this is a software issue rather than a hardware issue? Because it CANNOT be a hardware issue at this point, not with brand-new cartridges (have a new black as well), and a brand-new printer.
Please advise.

my hp deskjet 1320 won't print black ink

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