Print Queue Management via Server Admin not working

We have Xserves (10.5.8) running the Print Service for queue management to our printers. Clients print through the server just fine.
When the printer jams or is otherwise paused, print jobs pile up in the queue as expected. The queue can be seen and managed by logging into the server, going to Server Preferences/Print & Fax and selecting the print queue.
However, when the queue for the paused printer is viewed within Server Admin/Print, the queue shows as empty and therefore can't be managed. We want to use Server Admin for this function because:
1) Server Admin can be run remotely on a workstation, so no login to the server required.
2) We can assign Print Service management rights to select non-admins so they can manage the queues.
Any ideas on why Server Admin fails to show spooled jobs? Is it working for anyone else?
I am using Server Admin version 10.5.3 which are the latest available that comes with Server Admin Tools 10.5.7. We had been running 10.5.7 on the Xserve and it didn't work then either.

Here's a bit more information about our setup and our experiences with Apple's CUPS implementation:
On the server, all printer queues are set up with only lpr and ipp sharing enabled with the PPD setting for each printer set to Generic Postscript. We found that setting the PPD to the printer specific one on the server caused problems when clients tried to use printer specific options, like paper tray selection, etc.. The selection would be undone, apparently because the driver on the server would override the previous settings. Using Generic Postscript allows the client PPD settings to go through unmodified. Our printers are general a mix of HP LaserJets and some Sharp Copiers.
All clients use lpd to the server queues with the printers' actual PPDs configured. Using ipp is superior in that printer feedback (jams, out of toner, etc) makes it back to the clients, but ipp only works when the client, the server, and the printer are on the same network. If the ipp client is not on the same network, the client spooler immediately goes into a paused state and the print job is stuck on the client.
Using lpd to the server queues works reliably, but there is no feedback to the client. Jobs disappear from the client queue and go to the server, appearing to the user as a successful print. If the printer is down, there's nothing they can see or do about it.

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