Print Screen Function Doesn't Work

I just purchased a new 15.4" Pavilion laptop (DV5-1235dx) and cannot get the Print Screen function to work.  I've tried everything.  One source tells me to hit ALT and PRTSC at the same time.  Another HP help suggestion says to hit the FN and PRTSC keys.  I get no copy/paste function whatsoever.  I also tried the shift key and PRTSC and it was no dice on that either.  On my laptop...the PRTSC and INSERT key share the same key. 
A routine function like this should not be this difficult.
Anybody out there got a suggestion or two about what to try. HP Support has been, frankly, awful.

Below find two possible answers to your issue on Print Screen.  I hope one or both of these help.
1. Print Screen
2. Snip
Print Screen:
Which keys one uses to get a screen print does depend on the OS (eg. Vista or Windows 7) and the keyboard hardware.
Example:  HDX 18T requires a simple keystroke (PrtScn)  for the Active Window and Alt - PrtScn for the Entire Window.
In the Help file for same is noted the following.  See Below.
It is somewhat rude that it's not the same for everyone - it is not unknown to be the case.
Open your help files and look up "print screen" - ask if you need assistance to get to "Help".
Below find a link to the manuals that I believe are for your laptop / Notebook.  Your answser may be there if you cannot find it on your system's own help files.
http://h20000.www2.hp.com/bizsupport/TechSupport/D​ocumentIndex.jsp?contentType=SupportManual&lang=en​...
Help file from an HDX 18T:
Snip:
Windows 7 has a "snip" command that one can use to grab any bit of the screen and make it into a .png file.  It's quick, easy, and fast.  Additionally, simple annotations can be added with a "pen" of different colors (circles, and such) to mark the picture as desired.  Brilliant!.  Vista may have this command as well.
Print the .png file if you need it on paper, embed it in Word, email, whatever...
Help file on Snip (shown as a "snip png file):
Good Luck!
Kind Regards,
Dragon-Fur

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